CTV News FAQ

Answers to your most common questions about CTV News.

Quick, simple, and helpful information at a glance.

Why can't I access ctvnews?
There could be a few possible reasons for this. It could be a temporary issue with the website, a problem with your internet connection, or an issue with your device. Try refreshing the page, checking your internet connection, and clearing your browser's cache.
Why does the video on ctvnews keep freezing?
This could be due to a slow internet connection or an issue with the video player. Try refreshing the page, closing other tabs and programs that may be using bandwidth, or switching to a different browser. If the problem persists, it could be a temporary issue with the website.
I'm getting a "404 error" on ctvnews. What does this mean?
A "404 error" means that the web page you are trying to access cannot be found. This could be due to a broken link or a temporary issue with the website. Try refreshing the page or accessing the site at a later time.
Why am I seeing a "server error" on ctvnews?
A "server error" means that there is a problem with the website's server. This could be due to maintenance or a technical issue. Try accessing the site at a later time.
How do I clear my browser's cache?
The steps to clear your browser's cache may vary depending on which browser you are using. Here is a helpful guide that explains how to clear your cache in different browsers: https://www.lifewire.com/how-to-clear-cache-2617980
Why am I being asked to disable my ad blocker on ctvnews?
CTV News relies on advertising revenue to provide free news content. By disabling your ad blocker, you are helping to support the website and its content creators.
How do I disable my ad blocker?
The steps to disable your ad blocker may vary depending on which one you are using. Here is a guide that explains how to disable ad blockers in different browsers: https://www.lifewire.com/disable-popup-blockers-1107786
How can I send feedback or report an error on ctvnews?
You can use the "Contact Us" form on the website to send feedback or report an error. You can also reach out to them on their social media pages.
Why am I seeing ads on ctvnews even though I disabled my ad blocker?
Some ads on ctvnews may not be blocked by ad blockers due to the way they are displayed. These ads are necessary for the website to generate revenue and provide free news content.
Why am I not receiving email newsletters from ctvnews?
It is possible that the newsletters are being sent to your spam or junk folder. Make sure to check these folders and mark ctvnews as a trusted sender. You can also try subscribing again or contacting their support team for assistance.
How do I unsubscribe from ctvnews email newsletters?
You can unsubscribe from the newsletters by clicking the "unsubscribe" link at the bottom of the email. If you continue to receive emails, you can also contact their support team for assistance.
Why am I seeing a "this video is not available" message on ctvnews?
This message may appear if the video has been removed or if there is a restriction on the content in your region. You can try searching for the video on the ctvnews website or contacting their support team for more information.
Why does ctvnews keep redirecting me to a different page?
This could be due to an issue with your browser or a temporary issue with the website. Try clearing your browser's cache, checking for any available updates, and refreshing the page.
How can I watch live streams on ctvnews?
You can watch live streams on ctvnews by clicking on the "Live" tab on the website's homepage. Make sure you have a stable internet connection and that your device meets the necessary requirements.
Why am I not able to comment on ctvnews articles?
CTV News has disabled commenting on their articles. This decision was made to reduce the spread of misinformation and toxicity in the comments section.
Is ctvnews available in other languages?
Currently, ctvnews is only available in English. However, they offer closed captioning for their videos in multiple languages.
Why am I receiving notifications from ctvnews?
You may be receiving notifications if you have signed up for them in your browser settings. You can disable these notifications in your browser settings.
Why do some videos on ctvnews have ads while others don't?
Some videos may have ads as they are embedded from external sources such as Youtube. Other videos may not have ads as they are hosted directly on the ctvnews website. It is up to the discretion of the content creators.
Why is there no sound on the video I am watching on ctvnews?
This could be due to a technical issue with the video or your device's sound settings. Try refreshing the page, adjusting your volume, and checking for available updates on the video player.
How can I search for specific articles on ctvnews?
You can use the search bar at the top of the website to search for specific articles. You can also narrow down your search by using specific keywords or filters.
Why am I having trouble accessing ctvnews on my mobile device?
This could be due to an issue with your internet connection, browser settings, or outdated software. Try switching to a different browser, updating your device's software, or contacting your device manufacturer for further assistance.
How can I enable push notifications from ctvnews on my mobile device?
You can enable push notifications by downloading the CTv News app from your app store and enabling notifications in the app's settings.
Can I watch full episodes of shows on ctvnews?
No, ctvnews does not offer full episodes of shows. However, they may have short clips or segments from their shows available on the website.
How can I access ctvnews on my smart TV?
You can access ctvnews on your smart TV by downloading the CTV News app from your TV's app store or by casting the website from your smartphone or computer to your TV.
Why am I having trouble loading ctvnews on my smart TV?
This could be due to a slow internet connection or compatibility issues with the app. Make sure your internet connection is stable and that your TV and app are up to date. You can also try restarting the app or resetting your TV's network connection.