How do I place an order on Deichmann?
To place an order on Deichmann, follow these steps: 1. Browse the website and add items to your shopping cart.2. Click on the shopping cart icon and proceed to checkout.3. Enter your personal and shipping information.4. Choose a payment method and enter your payment details.5. Review and confirm your order. For more detailed instructions, you can refer to the Deichmann help page: https://www.deichmann.com/uk-en/help/faq/order/
What forms of payment does Deichmann accept?
Deichmann accepts payments through major credit and debit cards, as well as PayPal. You can also pay using your Deichmann gift card or voucher.
Do you offer free shipping on Deichmann orders?
Yes, Deichmann offers free standard delivery on orders over 35. For orders under 35, a delivery fee of 1.99 is applied.
How can I track my Deichmann order?
You can track your order by logging into your Deichmann account and clicking on "My orders." You will also receive a tracking number via email once your order has been shipped.
Can I cancel or change my Deichmann order?
If your order has not been processed yet, you can cancel or change it by contacting Deichmann customer service. Once the order has been shipped, it cannot be cancelled or changed.
What is Deichmann's return policy?
Deichmann offers a 28-day return policy for online purchases. Items must be in their original condition with all packaging and tags intact. For more information, please refer to the Deichmann returns page: https://www.deichmann.com/uk-en/help/returns/
How do I return an item to Deichmann?
To return an item to Deichmann, follow these steps: 1. Fill out the returns form included in your package.2. Place the item in its original packaging and attach the returns label.3. Drop off the package at your nearest post office. For more detailed instructions, please visit the Deichmann returns page: https://www.deichmann.com/uk-en/help/returns/
What should I do if I receive a damaged or incorrect item from Deichmann?
If you receive a damaged or incorrect item, please contact Deichmann customer service within 14 days of receiving your order. They will assist you with returning the item and receiving a replacement or refund.
How will I receive a refund for my Deichmann return?
Refunds for Deichmann returns will be issued to the original payment method used. It may take up to 14 days for the refund to show up on your account.
What should I do if my Deichmann order is missing an item?
If your order is missing an item, please contact Deichmann customer service. They will investigate the issue and provide a solution to either resend the missing item or issue a refund.
How can I check the availability of a product on Deichmann?
You can check the availability of a product on Deichmann by entering your zip code on the product page. This will show the availability at Deichmann stores near you.
What happens if a Deichmann product I want is out of stock?
If a product you want is out of stock, you can sign up for a notification when it becomes available again. You can also check the availability at other stores near you.
Can I redeem a Deichmann gift card online?
Yes, Deichmann gift cards can be redeemed online. Enter the gift card code at checkout to apply it to your purchase.
How do I sign up for the Deichmann newsletter?
To sign up for the Deichmann newsletter, enter your email address in the designated field at the bottom of the homepage. You will receive updates on new products, promotions, and sales.
How can I contact Deichmann customer service?
You can contact Deichmann customer service by phone (0800 028 0028) or email ([email protected]). You can also fill out the contact form on their website: https://www.deichmann.com/uk-en/contact/
What should I do if I encounter an error message on the Deichmann website?
If you encounter an error message, try refreshing the page or clearing your browser's cache and cookies. If the issue persists, please contact Deichmann customer service.
Why is my Deichmann gift card not working?
If your Deichmann gift card is not working, please ensure that you have entered the correct code and that the card has not expired. If the issue still persists, please contact Deichmann customer service.
How do I apply a discount code to my Deichmann order?
To apply a discount code to your Deichmann order, enter the code in the designated field at checkout. The discount will be applied to your total.
Can I use multiple discount codes on a single Deichmann order?
No, only one discount code can be applied per order on Deichmann.
Why am I unable to add an item to my shopping cart on the Deichmann website?
This may be due to the item being out of stock or technical issues with the website. Please try again later or contact Deichmann customer service for assistance.
Why is my Deichmann order being declined?
Your Deichmann order may be declined due to payment issues, technical glitches, or suspected fraud. If you believe the decline is in error, please contact Deichmann customer service.
How do I find my nearest Deichmann store?
You can find your nearest Deichmann store by using the store locator on their website: https://www.deichmann.com/uk-en/store-locator/
Can I order a product to be delivered to my local Deichmann store for pickup?
Yes, you can select "Click & Collect" at checkout to have your order delivered to your local Deichmann store for pickup.
What should I do if my Deichmann order is delayed or has not arrived?
If your Deichmann order is delayed or has not arrived, please contact Deichmann customer service for assistance.
How can I stay updated on Deichmann promotions and sales?
You can stay updated on Deichmann promotions and sales by signing up for their newsletter, following them on social media, or checking their website regularly.
Are Deichmann products covered by a warranty?
Deichmann offers a 6-month warranty against manufacturing defects on their products. For more information, please refer to their terms and conditions: https://www.deichmann.com/uk-en/help/terms-and-conditions/
