What is Deliveroo?
Deliveroo is an online food delivery platform that partners with local restaurants to deliver their food to customers.
How do I place an order on Deliveroo?
You can place an order on Deliveroo by downloading the app or visiting the website, selecting your desired restaurant and items, and checking out.
Why is my order taking longer than expected to arrive?
There could be various reasons for a delay in your delivery, such as high demand, traffic, or incorrect address. You can track your order on the app or website to see the estimated delivery time.
How do I track my order on Deliveroo?
You can track your order by opening the Deliveroo app or website, going to the 'Orders' section, and selecting the order you want to track.
Is it possible to cancel my order on Deliveroo?
Yes, you can cancel your order on Deliveroo before it has been accepted by the restaurant. After the restaurant accepts your order, you will need to contact their customer support for cancellation.
Why was my order cancelled by Deliveroo?
Your order may have been cancelled by Deliveroo if the restaurant was unable to fulfill it, or if there were issues with the payment.
Can I edit my order after it has been placed?
No, you cannot edit your order after it has been placed. However, you can contact the restaurant or Deliveroo customer support to make changes or cancellations.
What do I do if there is an issue with my order?
If you have any issues with your order, such as missing items or incorrect items, you can contact both the restaurant and Deliveroo customer support for assistance.
How do I make a complaint about my order?
If you need to make a complaint about your order, you can contact Deliveroo's customer support by calling or emailing them.
Why am I being charged a service fee on my order?
Deliveroo charges a service fee to cover the costs of operating the platform, including customer support and delivery logistics.
Can I change my delivery address or phone number after placing my order?
If you need to change your delivery address or phone number after placing your order, you can contact the restaurant or Deliveroo customer support for assistance.
How do I apply a promo code to my Deliveroo order?
You can apply a promo code by entering it in the 'Add a code' section on the checkout page before placing your order.
Why is my promo code not working?
If your promo code is not working, it may have expired or may not be applicable to your order. Please check the terms and conditions of the promo code for more information.
Can I use multiple promo codes on one order?
No, you can only use one promo code per order on Deliveroo.
What payment methods does Deliveroo accept?
Deliveroo accepts various payment methods, including debit/credit cards, PayPal, and Apple Pay (in selected countries).
How do I add or remove a payment method on Deliveroo?
You can add or remove a payment method by going to your account settings on the Deliveroo app or website.
Why am I being asked to verify my payment method?
Deliveroo may ask you to verify your payment method for security reasons or if there have been previous issues with the payment.
What do I do if I receive an error message while placing my order?
If you receive an error message while placing your order, try refreshing the page or restarting the app. If the issue persists, contact Deliveroo customer support for assistance.
Why am I being charged twice for my order?
If you see a duplicate charge on your card for the same order, it may be a temporary authorization hold that will disappear within a few days. If the charge does not disappear, contact Deliveroo customer support for assistance.
How do I reset my password for my Deliveroo account?
You can reset your Deliveroo password by clicking on 'Forgot Password' on the login page and following the instructions.
Why am I not receiving any emails from Deliveroo?
If you are not receiving any emails from Deliveroo, check your spam or junk folder and mark Deliveroo as a safe sender. You can also contact customer support for further assistance.
Can I change my account details on Deliveroo?
Yes, you can change your account details, such as name or address, by going to your account settings on the app or website.
How does Deliveroo handle allergies and dietary restrictions?
When placing your order, you can specify any allergies or dietary restrictions in the 'Notes' section. The restaurant will do their best to accommodate them, but Deliveroo cannot guarantee it.
How do I become a Deliveroo rider?
To become a Deliveroo rider, you can apply on their website or through a referral from an existing rider.
What do I do if my Deliveroo rider is late or does not arrive?
If your Deliveroo rider is late or does not arrive, you can track your order on the app or website for updates. If there are any issues, you can also contact Deliveroo customer support for assistance.
How do I leave feedback about my Deliveroo experience?
You can leave feedback by rating your order on the app or website. You can also leave a review on the restaurant's page.
