What is DeliveryHero?
DeliveryHero is an online food ordering and delivery platform that connects customers with local restaurants.
How do I place an order on DeliveryHero?
You can place an order on DeliveryHero by visiting their website or downloading the app, selecting your location, choosing a restaurant, and selecting your desired items from their menu.
Why am I unable to complete my order on DeliveryHero?
There could be several reasons for this, such as a technical issue, a problem with your payment method, or the restaurant being closed. Please check your internet connection, payment details, and restaurant hours before trying again.
How do I pay for my order on DeliveryHero?
You can pay for your order on DeliveryHero using various methods, including credit or debit card, PayPal, and in some cases, cash on delivery.
Can I cancel or modify my order on DeliveryHero?
Yes, you can cancel or modify your order as long as the restaurant has not started preparing it. You can do so by contacting Customer Support through the app or website.
What is the average delivery time on DeliveryHero?
The average delivery time on DeliveryHero depends on various factors, such as the restaurant's preparation time, traffic, and distance. You can track your order on the app to get an estimated delivery time.
Why is my order delayed on DeliveryHero?
Your order may be delayed due to unforeseen circumstances, such as heavy traffic, bad weather, or a high volume of orders. You can track your order or contact Customer Support for more information.
What should I do if I receive the wrong order on DeliveryHero?
If you receive the wrong order, please contact Customer Support immediately to report the issue. They will assist you in getting the correct order or issuing a refund.
Why am I being charged a delivery fee on DeliveryHero?
The delivery fee is set by the restaurant and not by DeliveryHero. It covers the cost of packaging and transportation from the restaurant to your location.
Can I schedule a future delivery on DeliveryHero?
Yes, some restaurants on DeliveryHero offer the option to schedule a future delivery. You can select the desired date and time during the checkout process.
Why am I unable to leave a review for my order on DeliveryHero?
You can only leave a review for an order if it was confirmed and delivered. If your order was canceled or you did not receive it, you will not be able to leave a review.
How can I report a problem with my order on DeliveryHero?
You can report any issues with your order, such as missing items or food quality, by contacting Customer Support through the app or website. Please provide details and evidence, such as photos, to support your claim.
Can I order from multiple restaurants on DeliveryHero?
No, you can only order from one restaurant at a time on DeliveryHero. If you wish to order from another restaurant, you will need to place a separate order.
Why is my preferred restaurant not available on DeliveryHero?
Not all restaurants in a particular area may be available on DeliveryHero. If your preferred restaurant is not listed, you can suggest it to DeliveryHero through their app or website.
Can I request special instructions for my order on DeliveryHero?
Yes, you can add special instructions for your order, such as dietary restrictions or extra condiments, in the "Notes" section during checkout.
Why is my payment not going through on DeliveryHero?
Your payment may not be going through due to an incorrect or expired card, insufficient funds, or a technical issue. Please check your payment details and try again. If the problem persists, contact your bank or try using a different payment method.
How can I check the status of my order on DeliveryHero?
You can track the status of your order on DeliveryHero by going to the "Orders" section of the app or website. You will also receive notifications when your order is confirmed, in progress, and delivered.
What is the policy on minimum order value on DeliveryHero?
The minimum order value may vary for different restaurants on DeliveryHero. You can check the minimum order value for a particular restaurant on their page before placing an order.
Can I use coupons or promo codes on DeliveryHero?
Yes, you can use coupons or promo codes on DeliveryHero to get discounts on your orders. Please ensure that the coupon or promo code is valid and applicable to your order.
Why am I experiencing technical difficulties on the DeliveryHero app or website?
If you are experiencing technical difficulties on the app or website, make sure you are using the latest version. If the problem persists, try clearing your cache or reinstalling the app. You can also contact Customer Support for assistance.
How can I apply for a job at DeliveryHero?
You can apply for a job at DeliveryHero by visiting their career page on their website or through job search engines such as Indeed or Glassdoor.
Is DeliveryHero available in my area?
DeliveryHero is available in various countries and cities. You can check their website or app to see if they are available in your area.
Can I change my delivery address after placing an order on DeliveryHero?
If you need to change your delivery address, please contact Customer Support immediately to see if it is possible. If the restaurant has already started preparing your order, it may not be possible to change the delivery address.
How can I get in touch with Customer Support on DeliveryHero?
You can contact Customer Support on DeliveryHero through their app or website. They also have a phone number and email address listed on their website for additional support.
What is the policy on refunds and cancellations on DeliveryHero?
The policy on refunds and cancellations may vary depending on the restaurant and the reason for the refund/cancellation. You can contact Customer Support for more information and assistance.
