What is Destinia?
Destinia is a travel agency that offers online booking services for flights, hotels, and vacation packages.
How can I contact customer support at Destinia?
You can contact Destinias customer support by phone, email, or through their online chat feature.
I am having trouble logging into my Destinia account. What should I do?
First, make sure you are using the correct login details. If the issue persists, try resetting your password or contact customer support for further assistance.
I have made a booking but have not received a confirmation email from Destinia. What should I do?
Check your spam or junk folder in your email as sometimes confirmation emails are redirected there. If you still cannot find it, contact customer support for assistance.
Can I make changes to my booking after it has been confirmed?
Yes, you can make changes to your booking, but it may incur a fee. Contact customer support for assistance.
What is the cancellation policy for bookings made through Destinia?
The cancellation policy varies depending on the service provider. You can find the specific cancellation policy on your booking confirmation or by contacting customer support.
I have been charged twice for my booking. What should I do?
Contact customer support with proof of the double charge, such as a bank statement or transaction receipt. They will assist you in resolving the issue.
Can I request a refund for a cancelled booking?
Yes, depending on the cancellation policy of the service provider. Contact customer support for assistance in requesting a refund.
I am experiencing technical issues while using the Destinia website. What should I do?
Try clearing your browsers cache and cookies and reloading the page. If the issue persists, try using a different browser or device. You can also contact customer support for further assistance.
I am trying to book a flight, but the website keeps showing an error message. What should I do?
Check that the information you are entering is correct, such as the departure and arrival dates and locations. If the issue persists, try using a different browser or device, or contact customer support.
I have not received my refund for a cancelled booking. What should I do?
Check the cancellation policy to see the estimated timeframe for refunds. If it has passed, contact customer support for assistance.
Does Destinia offer travel insurance?
No, Destinia does not offer travel insurance. It is recommended to purchase travel insurance separately.
Can I book a multi-city trip through Destinia?
Yes, Destinia offers the option to book multi-city trips.
I am having trouble finding a specific hotel on Destinia. How can I find it?
Try using the search filters to narrow down your options or contact customer support for assistance.
I am not receiving any emails from Destinia. What should I do?
Check your spam or junk folder in your email. If you still cannot find any emails, contact customer support to ensure your email address is correct in their system.
Does Destinia charge a booking fee?
Yes, Destinia may charge a booking fee for certain bookings. This will be stated during the booking process.
Can I use a promo code or discount when booking through Destinia?
Yes, you can enter valid promo codes or discounts during the booking process to receive a discounted price.
I am unable to book a hotel room for the dates I want. What should I do?
Check the availability of the hotel for the desired dates or try searching for different dates. If the issue persists, contact customer support for further assistance.
Are all prices on Destinia inclusive of taxes and fees?
No, some prices may not include taxes and fees. Check the breakdown of the total price during the booking process.
I am not able to pay for my booking. What should I do?
Check that your payment method is valid and has sufficient funds. If the issue persists, contact your bank or credit card company. You can also contact customer support for assistance.
Can I book for someone else using my Destinia account?
Yes, you can book for someone else using your Destinia account, but make sure to enter their correct information for the booking.
Can I book a flight departing from a different airport than the one shown on the Destinia search results?
Yes, you can select a different departure airport during the booking process. However, this may affect the price of the flight.
Can I make a booking for a minor through Destinia?
Yes, but make sure to check the specific requirements and restrictions for travel with minors for your destination.
How can I check the status of my flight booked through Destinia?
You can check the status of your flight on the airline's website or by contacting the airline directly.
I am experiencing a travel emergency. Can I contact Destinia for assistance?
Yes, you can contact Destinias 24/7 customer support for travel emergency assistance.
Is Destinia a secure website for making online bookings?
Yes, Destinia uses secure encryption technology to protect your personal information.
I have a complaint about my experience with Destinia. How can I make a formal complaint?
You can submit a complaint through Destinias customer support or through their online contact form. They will review and respond to your complaint accordingly.
