What is dialpad?
Dialpad is a cloud-based communications platform that offers services such as audio and video conferencing, messaging, and phone calls.
Why am I getting a "Call Failed" error message when trying to make a call?
This can happen if there is no internet connection or if there is an issue with your network. Check your internet connection and try again. If the problem persists, contact your network administrator.
How do I set up a dialpad account?
You can sign up for a free trial or contact sales to get started with a paid account. Visit the dialpad website to create an account.
Can I use dialpad on my mobile device?
Yes, dialpad has a mobile app available for both iOS and Android devices. You can download it from the App Store or Google Play Store.
Why am I unable to join a conference call?
If you are having trouble joining a conference call, make sure you have the correct access code and that you are using a supported browser. You can check the list of supported browsers on the dialpad website.
How do I add participants to a conference call?
You can add participants by clicking on the "Invite Participants" button on the dialpad screen. You can also share the conference call link with others to join.
What should I do if I am experiencing poor audio quality on a call?
If you are having trouble with audio quality, make sure you have a strong and stable internet connection. You can also try switching to a different device or restarting your device.
Can I record calls on dialpad?
Yes, you can record calls on dialpad by clicking on the "Record" button during a call. However, make sure to comply with all legal requirements before recording any calls.
Why am I getting an "Invalid Extension" error message when trying to call an extension?
This error message can appear if the extension you are trying to reach does not exist or if you do not have the correct permissions to call that extension. Contact your administrator for assistance.
How can I access my call history on dialpad?
You can access your call history by clicking on the "Calls" tab on the dialpad dashboard. You can also filter your call history by date, call type, and more.
Can I use dialpad to make international calls?
Yes, dialpad offers international calling at competitive rates. You can view the rates and make international calls from the dialpad dashboard.
Why am I not receiving any notifications for missed calls or messages?
This can happen if you have not enabled notifications for dialpad on your device settings. Make sure to enable notifications for the dialpad app on your device.
How do I set up voicemail on dialpad?
Voicemail is automatically set up on your dialpad account. You can access your voicemail by clicking on the "Voicemail" tab on the dialpad dashboard.
Can I use dialpad on multiple devices?
Yes, you can use dialpad on multiple devices. Simply log in to your account on the device of your choice, and your settings and call history will be synced.
Why am I unable to join a video conference?
If you are having trouble joining a video conference, make sure your camera and microphone are properly connected and enabled. You can also try using a different browser.
How can I schedule a meeting on dialpad?
You can schedule a meeting by clicking on the "Schedule Meeting" button on the dialpad dashboard. You can also add attendees and choose a date and time for the meeting.
Is dialpad HIPAA compliant?
Yes, dialpad is HIPAA compliant, meaning it meets the requirements for healthcare providers to securely store and transmit protected health information.
Why am I getting an "Unauthorized Access" error?
This error can occur if you have not been granted the necessary permissions to access a specific feature on dialpad. Contact your administrator for assistance.
Can I use dialpad for team messaging?
Yes, dialpad offers messaging capabilities for teams to collaborate and communicate easily. You can create team messages and have private or group conversations.
How can I access my contacts on dialpad?
You can access your contacts by clicking on the "Contacts" tab on the dialpad dashboard. You can also import contacts from CSV files or connect to your Google or Microsoft account.
Why is my call quality suddenly poor?
There can be several reasons for poor call quality, such as a weak internet connection, device issues, or network congestion. Try restarting your device or switching to a different network.
How do I cancel my dialpad subscription?
To cancel your dialpad subscription, you can contact the customer support team or follow the cancellation process outlined in your account settings.
Can I transfer calls on dialpad?
Yes, you can transfer calls on dialpad by clicking on the "Transfer" button during a call and selecting the desired transfer option.
Why am I not able to hear any audio during a call?
This can happen if your device's audio settings are incorrect or if the microphone or speakers are not connected properly. Check your device settings and reconnect any audio devices.
How can I report a problem or error on dialpad?
If you encounter any problems or errors while using dialpad, you can report them to the customer support team by clicking on the "Help" button on the dialpad website.
