What is Digimobil?
Digimobil is a Romanian telecommunications company that offers mobile phone and internet services.
How do I activate my Digimobil SIM card?
You can activate your Digimobil SIM card by calling the activation hotline at +40 372 800 191 or by using the Digimobil app.
I am having trouble making calls, what should I do?
First, make sure that you have enough credit on your prepaid account or that your postpaid account is up to date with payments. If that is not the issue, try restarting your phone or checking for any network outages in your area.
Why can't I send text messages?
If you cannot send text messages, check if your phone is properly configured for SMS and if you have enough credit on your prepaid or postpaid account. If those are not the issue, try restarting your phone.
How can I check my remaining credit on my Digimobil account?
You can check your remaining credit by calling *123# or by logging into your account on the Digimobil app.
I am unable to access the internet on my phone, what can I do?
First, check your internet settings to make sure they are properly configured. If that is not the issue, try restarting your phone or checking for any network outages in your area.
Why am I experiencing slow internet speeds?
Slow internet speeds could be due to network congestion or a weak signal. Try moving to a different location or connecting to a Wi-Fi network. If the issue persists, contact Digimobil customer support.
Can I use my Digimobil service while roaming?
Yes, you can use your Digimobil service while roaming, but additional charges may apply. Make sure to check the roaming rates before traveling.
I have activated a data package but it is not working, what should I do?
Check if your phone settings are properly configured for mobile data and that you have enough credit on your account. If the issue persists, contact Digimobil customer support.
How do I change my Digimobil plan?
You can change your Digimobil plan by choosing a new tariff on the Digimobil app or by calling customer service at +40 372 800 205.
What should I do if my SIM card is lost or stolen?
If your SIM card is lost or stolen, call Digimobil customer service immediately at +40 372 800 205 to block your line and request a replacement SIM card.
I need assistance with my Digimobil service, how can I contact customer support?
You can contact Digimobil customer support by calling +40 372 800 205 or sending an email to [email protected].
My phone has been blocked, what does it mean?
If your phone has been blocked, it means that your service has been suspended due to non-payment or other reasons. Contact customer service to find out more information.
I am receiving a 'SIM card error' message, what should I do?
First, try cleaning the SIM card and reinserting it into your phone. If that does not work, your SIM card may be damaged and you will need to contact customer support for a replacement.
My service has been interrupted due to technical issues, when will it be restored?
Service interruption can vary depending on the nature of the issue. Contact customer support for updates on when your service will be restored.
How can I top up my prepaid account?
You can top up your prepaid account by purchasing a top-up voucher or using the Digimobil app. You can also top up online with a credit or debit card.
I am receiving a 'SIM card registration failed' message, what does it mean?
This message could mean that your SIM card is not properly inserted or that your service has been suspended. Try reinserting your SIM card and if the issue persists, contact customer support.
What are the charges for using data while roaming outside of Europe?
The charges for using data while roaming outside of Europe will depend on the country you are traveling to. Check the roaming rates on the official Digimobil website or contact customer support for more information.
How do I unsubscribe from a service or promotional offer?
You can unsubscribe from a service or promotional offer by sending an SMS with the text "STOP" to the short code provided in the offer. You can also unsubscribe using the Digimobil app or by contacting customer support.
My data usage is higher than usual, how can I check my data usage?
You can check your data usage by calling *123# or by logging into your account on the Digimobil app. You can also view your data usage in real-time on the app.
How do I set up my voicemail?
To set up your voicemail, call *122# and follow the instructions for setting a password and recording a greeting. You can also set up your voicemail through the Digimobil app.
I am receiving a 'SIM card rejected' message, what should I do?
This message could mean that your SIM card is damaged or not compatible with your phone. Try using a different SIM card or contact customer support for a replacement.
How can I block unwanted calls and text messages?
You can block unwanted calls and text messages by activating a call and text blocking service on your phone. You can also contact customer support for assistance.
What do I do if I cannot make or receive calls?
First, check if your phone is properly connected to the network and if you have enough credit on your account. If the issue persists, contact customer support.
Can I keep my number if I switch to Digimobil?
Yes, you can keep your number if you switch to Digimobil. Just request a number porting when signing up for the service.
How do I check my call and text message history?
You can check your call and text message history by logging into your account on the Digimobil app or by requesting a history report from customer support.
Is there an option to block adult content on my phone?
Yes, you can activate a content restriction service on your phone or contact customer support for assistance in filtering adult content.
