What is Duo?
Duo is a two-factor authentication service that provides an extra layer of security for logging into online accounts.
How does Duo work?
Duo works by requiring users to verify their identity through a secondary device, such as a phone, in addition to their usual password.
Why am I being asked to use Duo?
Many organizations use Duo to increase security and protect their users' personal information.
How do I set up Duo?
The steps to set up Duo vary depending on your specific organization and the services or accounts you are using it with. Check with your organization's IT department for instructions or refer to the Duo support website.
I'm not receiving the Duo authentication code on my phone. What should I do?
Make sure your phone is connected to a network or has service. If you are still not receiving the code, try restarting your phone or contacting your organization's IT department for assistance.
Can I use Duo without a smartphone?
Yes, Duo offers multiple methods of authentication, including phone calls, texts, and hardware tokens, for users who do not have access to a smartphone.
What happens if I lose my secondary device?
Contact your organization's IT department immediately to have your device de-registered and to set up a new device.
How do I change my Duo settings?
The steps to change Duo settings vary depending on your organization and the services or accounts you are using it with. Contact your organization's IT department for assistance.
I'm getting an error message that says "Invalid username." What does this mean?
This error message means that the username you entered is not recognized by the service or account you are trying to access. Double-check the username and try again. If the problem persists, contact your organization's IT department for assistance.
I'm getting an error message that says "Invalid password." What should I do?
This error message means that the password you entered is incorrect. Double-check your password and try again. If you continue to get the error message, try resetting your password or contact your organization's IT department for assistance.
I registered my device for Duo but I'm still being asked to authenticate. Why?
This may be a security measure put in place by your organization. If you continue to have issues, contact your organization's IT department for assistance.
Can I control how often I am prompted to use Duo?
This depends on the settings put in place by your organization. Contact your organization's IT department for assistance.
I'm seeing multiple authentication requests from Duo. Is this normal?
Depending on the settings set by your organization, you may be prompted for authentication more than once. Contact your organization's IT department for more information.
I'm having trouble using Duo on a public computer. Is there a workaround for this?
Due to security concerns, it is not recommended to use Duo on a public computer. Contact your organization's IT department for alternative authentication methods.
Can I opt-out of using Duo?
This depends on the policies set by your organization. Contact your organization's IT department for more information.
I'm getting an error message that says "Invalid session." What does this mean?
This error message means that your session has expired or timed out. Try refreshing the page and logging in again.
I'm seeing an error message that says "Invalid response from Duo service." What should I do?
This error message means there may be an issue with the Duo service. Try waiting and attempting your authentication again, or contact your organization's IT department if the problem persists.
Is Duo compatible with all devices and browsers?
Duo is compatible with most devices and browsers, but some older or less commonly used devices or browsers may not be supported. Check the Duo support website for a list of supported devices and browsers.
I'm getting an error message that says "Login attempt timed out." What should I do?
This error message means that your login attempt took too long to complete and the session timed out. Try refreshing the page and logging in again.
I'm trying to set up Duo on my phone but it's not recognizing the QR code. What should I do?
Make sure your camera is functioning and has access to scan QR codes. If the problem persists, try restarting your phone or contact your organization's IT department for assistance.
What should I do if I no longer have access to the device I used for Duo?
Contact your organization's IT department for assistance. They may be able to help you set up a new device for Duo authentication.
I'm seeing an error message that says "Authentication failed." What does this mean?
This error message means that the authentication process was not successful. Double-check your login information and try logging in again.
Can I use Duo for personal accounts outside of work?
Yes, some services and accounts offer the option to enable Duo for personal use. Check with the service or account provider for more information.
Is it safe to use Duo?
Yes, Duo follows industry-standard security practices and uses encryption to protect your login information.
How can I learn more about Duo?
You can visit the Duo support website for more information about the service or contact your organization's IT department for assistance.
