What is e-boks?
E-boks is a secure digital mailbox for receiving, storing, and managing important documents and messages from government agencies, private companies, and organizations.
How do I access my e-boks?
You can access your e-boks through the website or mobile app. You will need a NemID or a MitID to log in.
I am having trouble logging into my e-boks. What should I do?
First, make sure you are using the correct login information. If you have forgotten your password, you can reset it through NemID or MitID. If the problem persists, try clearing your browser's cache and cookies, or using a different browser.
Can I receive physical mail through e-boks?
No, e-boks is a digital mailbox and only accepts electronic documents and messages.
How can I change my personal information in e-boks?
You can change your personal information, such as name, address, and email, in your e-boks settings.
I received a document in e-boks with a barcode. What should I do?
If the barcode is for a payment, you can use it to pay the invoice through your bank. If you are unsure, you can contact the sender for further information.
Can I delete documents from my e-boks?
No, you cannot delete documents from e-boks. However, you can move them to folders or archive them to keep your e-boks organized.
I accidentally deleted an important document from e-boks. Can I retrieve it?
Yes, deleted documents can be found in the "Trash" folder and can be restored.
What should I do if I receive a suspicious email claiming to be from e-boks?
Do not click on any links or provide any personal information. E-boks will never ask for sensitive information through email. You can report the email to e-boks and delete it.
Why am I not receiving any new documents in my e-boks?
There could be several reasons for this, such as a change in your email address or technical issues. Check your e-boks settings and contact customer support if the problem persists.
My e-boks is in a language I do not understand. How can I change the language?
You can change the language in the settings menu of your e-boks account.
Can I use e-boks on multiple devices?
Yes, you can access e-boks on different devices, but you will need to log in and authenticate each time.
I am having trouble opening a document in e-boks. What can I do?
Make sure you have the appropriate software to open the document, such as Adobe Acrobat for PDF files. If you continue to have issues, contact customer support for assistance.
Can I forward documents from e-boks to someone else?
Yes, you can forward documents to other e-boks users. However, they will need to authenticate to access the document.
How long are documents stored in e-boks?
Documents are stored in e-boks for 5 years, after which they will be automatically deleted.
I am receiving an error message when trying to log into e-boks. What does it mean?
The error message could indicate a technical issue or an issue with your login information. Try refreshing the page or contacting customer support for further assistance.
Is my information safe in e-boks?
Yes, e-boks uses advanced encryption and security measures to protect your information.
Can I access my e-boks from abroad?
Yes, you can access e-boks from anywhere as long as you have an internet connection and your login information.
Is there a limit to the size of documents that can be sent through e-boks?
Yes, the maximum file size is 25 MB per document.
Can I use e-boks for business purposes?
Yes, e-boks offers a business solution for sending and receiving documents between companies.
How can I add or remove folders in e-boks?
You can add or remove folders by going to the "Folders" section in your e-boks account.
My e-boks does not display properly. What should I do?
This could be due to compatibility issues with your browser. Try using a different browser or updating your current one.
Can I receive notifications for new documents in e-boks?
Yes, you can sign up to receive notifications through email or SMS when new documents are available in your e-boks.
I accidentally deleted my e-boks account. Can I recover it?
No, once an e-boks account is deleted, it cannot be recovered. You will need to create a new account.
How can I contact customer support for e-boks?
You can contact e-boks customer support through their website or mobile app. They also have a phone number for technical support in some countries.
Where can I find more information about e-boks?
You can visit the e-boks website or check out their FAQ page for more information. You can also contact customer support for specific questions.
