What should I do if I can't log into my e-online account?
First, make sure you are using the correct login credentials. If you forgot your password, you can reset it using the "Forgot Password" link on the login page. If you are still unable to log in, contact e-online customer support for assistance.
Why am I seeing an "unknown error" message when trying to access certain features on e-online?
This could be due to a temporary technical issue on our end. Please try refreshing the page after a few minutes. If the problem persists, contact customer support for further assistance.
I can't seem to access any content on e-online. What could be the issue?
It's possible that your account has been suspended or canceled. Check your account status or contact customer support for more information.
How can I update my billing information on e-online?
Log into your account, go to the "Billing" section, and click on "Update". Enter your new billing information and save the changes.
What should I do if I am charged for a subscription I didn't sign up for?
Contact customer support immediately to report the issue and request a refund. It's possible that your account was hacked, so we recommend changing your password for security purposes.
I am unable to watch videos on e-online. What could be causing this?
It could be due to a slow internet connection or technical issues on our end. Try clearing your browser's cache and cookies, and make sure your internet connection is stable. If the issue persists, contact customer support for assistance.
Can I download videos from e-online to watch offline?
Unfortunately, you cannot download videos from our website. However, you can save them to your watchlist for easy access.
Why is my video constantly buffering on e-online?
This could be due to a slow internet connection or low bandwidth. Try lowering the video quality or connecting to a stronger internet connection.
How can I cancel my e-online subscription?
Log into your account, go to the "Subscriptions" section, and click on "Cancel Subscription". Follow the prompts to confirm the cancellation.
I am receiving an "invalid email or password" error when trying to log into my account. What should I do?
Make sure you are entering the correct email address and password. If you forgot your password, use the "Forgot Password" link on the login page to reset it.
I am receiving a "content not available in your region" message. Why is this happening?
This could be due to content licensing restrictions in your region. We apologize for the inconvenience and recommend browsing our other available content.
Why is my payment method not being accepted on e-online?
Please check that your payment information is accurate and up-to-date. If the issue persists, try using a different payment method or contact your bank to ensure there are no blocks on your card.
Can I watch e-online on multiple devices simultaneously?
Our subscription plans allow for multiple devices to stream simultaneously. However, there may be restrictions on how many screens can access a single account at one time. Please refer to our Terms of Service for more information.
How do I report a problem with a specific video or episode on e-online?
You can use the "Report a Problem" link on the video player to report any issues you encounter. You can also contact customer support for assistance.
I am unable to reset my password using the "Forgot Password" link. What should I do?
Make sure you are entering the correct email address associated with your account. If the issue persists, contact customer support for assistance.
Why am I being charged for a free trial?
Our free trial is only available for new subscribers. If you have already used the free trial or are not eligible, you will be charged for the subscription plan you selected.
How do I change my email address on e-online?
Log into your account, go to the "Account Information" section, and click on "Edit". Enter your new email address and save the changes.
Can I watch live TV on e-online?
Yes, some of our subscription plans include live TV access. Please refer to our subscription options for more information.
Why am I seeing commercials or ads while watching videos on e-online?
We use ads to support the cost of providing premium content and maintaining our website. You can upgrade to an ad-free subscription plan for an additional fee.
How can I update my account information on e-online?
Log into your account, go to the "Account Information" section, and click on "Edit". Update your information and save the changes.
Why is my video quality pixelated or blurry?
This could be due to a slow internet connection or low bandwidth. Try lowering the video quality or connecting to a stronger internet connection.
Can I buy or rent individual movies or shows on e-online?
Currently, we only offer subscription plans, which give you access to our entire library of content.
How do I add or remove shows/movies from my watchlist on e-online?
While browsing content, click on the "Add to Watchlist" option on the show or movie you want to add. To remove content, click on the "Remove" option on the show or movie in your watchlist.
Can I change my subscription plan on e-online?
Yes, you can upgrade or downgrade your subscription plan at any time. Log into your account and go to the "Subscriptions" section to make changes.
Why am I being asked to re-enter my login information frequently while streaming on e-online?
This could be due to an unstable internet connection or a security measure to protect your account. Make sure you are connected to a stable internet connection and avoid using public Wi-Fi when streaming.
Can I add multiple profiles to my e-online account?
Yes, our subscription plans allow for multiple profiles associated with a single account. This is useful for keeping personalized content recommendations and watchlists for each individual user in your household.
