Egypt Air FAQ

Answers to your most common questions about Egypt Air.

Quick, simple, and helpful information at a glance.

What should I do if I receive an "error processing payment" message when trying to book a flight on EgyptAir's website?
This message is usually due to an issue with your credit card or payment information. Please double check that all information entered is correct and try again. If the problem persists, please contact your credit card company or bank for further assistance.
How can I resolve the "invalid passport number" error when entering my passport information for an EgyptAir booking?
Please ensure that you have entered your passport number exactly as it appears on your passport. This includes any special characters or spacing. If the issue persists, you may need to contact EgyptAir's customer service for assistance.
What does the "exceeding baggage allowance" message mean when checking in for my EgyptAir flight online?
This message means that the weight or quantity of your checked or carry-on baggage exceeds the allowed limit for your ticket. You can either pay for the excess baggage or remove items to meet the allowance and avoid additional fees.
How can I fix the "unable to retrieve booking" error when trying to access my EgyptAir flight booking online?
This error can occur if there is a technical issue with the website or if the booking has been cancelled. Please try again later or contact EgyptAir's customer service for assistance.
What should I do if I receive an "incomplete contact information" message when trying to book a flight on EgyptAir's website?
This message means that some required fields for your contact information have not been filled out. Please double check that you have entered all necessary information and try again.
How can I resolve the "duplicate booking" error when trying to make a reservation on EgyptAir's website?
This error means that the system has already registered a booking under your name and needs to be resolved by EgyptAir's customer service. Please contact them for further assistance.
What should I do if I receive an "invalid date" error when selecting my travel dates on EgyptAir's website?
This message usually means that the date you have selected is not available for booking. Please try selecting a different date or flight option.
How can I fix the "unable to complete payment" error when trying to purchase additional services for my EgyptAir flight?
This error can occur due to a technical issue with the website or if your credit card payment is not going through. Please try again later or contact your card issuer for assistance.
What does the "flight not found" message mean when searching for a flight on EgyptAir's website?
This message means that there are no available flights for the route and dates you have selected. Please try selecting different dates or routes for your desired destination.
How can I fix the "invalid promo code" error when trying to apply a discount code to my EgyptAir booking?
Please double check that you have entered the correct code and that it is still valid. Some promo codes may also have certain restrictions or limitations, so please review the terms and conditions.
What should I do if I receive an "unable to confirm booking" error when trying to complete my EgyptAir reservation?
This error can occur due to a technical issue with the website or if the fare you selected is no longer available. Please try again later or contact EgyptAir's customer service for assistance.
How can I resolve the "duplicate booking reference" error when checking in for my EgyptAir flight online?
This error means that there are multiple bookings with the same reference number. Please contact EgyptAir's customer service for assistance in resolving this issue.
What should I do if I receive a "payment processing failed" message when trying to make a payment for my EgyptAir booking on the website?
This error can occur due to a technical issue with the website or a problem with your card. Please try again later or contact your card issuer for assistance.
How can I fix the "unexpected error" when trying to access my booking on EgyptAir's website?
This error can occur due to technical issues with the website. Please try clearing your browser's cache and cookies or try accessing your booking from a different device.
What does the "session expired" message mean when trying to complete my EgyptAir booking?
This means that you have been inactive on the website for too long and your session has timed out. Please refresh the page or start a new booking.
How can I resolve the "confirmation not received" error when checking my email for my EgyptAir flight confirmation?
Please check your spam or junk folder as the confirmation email may have been filtered there. If it is not in any of these folders, please contact EgyptAir's customer service for assistance.
What should I do if I receive a "payment pending" message when trying to complete my EgyptAir reservation?
This message means that the payment is still being processed. Please wait a few minutes and check your email for a confirmation. If you do not receive one, please contact EgyptAir's customer service for assistance.
How can I fix the "unable to process online check-in" error when trying to check in for my EgyptAir flight?
This error can occur due to technical issues with the website or if you are trying to check in outside of the designated check-in time window. Please try again later or check in at the airport.
What should I do if I receive a "server error" message when trying to access the EgyptAir website?
This error can occur due to technical issues with the website. Please try clearing your browser's cache and cookies or try accessing the website from a different device.
How can I resolve the "invalid ticket number" error when trying to check in for my EgyptAir flight online?
Please ensure that you have entered the ticket number correctly, without spaces or special characters. If the error persists, please contact EgyptAir's customer service for assistance.
What should I do if I have not received my e-ticket from EgyptAir after completing my booking?
Please check your email and spam folder for the e-ticket. If you have not received it, please contact EgyptAir's customer service to request a re-send.
How can I fix the "unable to retrieve flight information" error when trying to check my flight status on EgyptAir's website?
This error can occur due to technical issues with the website. Please try refreshing the page or try checking the flight status on a different device.
What should I do if my flight on EgyptAir has been cancelled?
If your flight has been cancelled, you will need to contact EgyptAir's customer service for assistance in rebooking or obtaining a refund.
How can I get a refund for my cancelled EgyptAir flight?
You can request a refund by contacting EgyptAir's customer service or by submitting a refund request form on their website. Please note that refund policies may vary depending on the type of ticket and fare rules.
What should I do if I am experiencing technical difficulties with EgyptAir's website?
If you are experiencing technical issues with the website, please try clearing your browser's cache and cookies or try accessing the website from a