What is Elastic Email?
Elastic Email is an email delivery platform that helps businesses and individuals send and track emails in an efficient and reliable way.
How do I sign up for Elastic Email?
You can sign up for Elastic Email by visiting their official website and clicking on the "Sign Up" button. You will then need to provide your email address and create a password to create an account.
How do I integrate Elastic Email with my website?
Elastic Email offers various integration options, depending on the platform you are using. You can find detailed instructions and resources on how to integrate Elastic Email with your website on their website under the "Integrations" section.
What is SMTP?
SMTP (Simple Mail Transfer Protocol) is the standard protocol used for sending emails over the internet. Elastic Email offers SMTP as one of their email delivery options.
Why am I getting the error message "Invalid API key"?
This error message indicates that the API key you are using to access Elastic Email's API is incorrect. Make sure to copy and paste the key accurately from your account settings.
How can I change my API key?
You can change your API key by logging into your Elastic Email account, navigating to the "API" section, and clicking on the "Generate a new key" button.
What is the difference between a transactional email and a marketing email?
Transactional emails are triggered by a specific action or behavior, such as a password reset or a purchase confirmation, while marketing emails are sent in bulk to promote a product or service.
Why are my emails going to the spam folder?
There could be various reasons for your emails going to the spam folder, such as incorrect email formatting, low sender reputation, or not following proper email delivery guidelines. Elastic Email offers tips and resources on how to improve email deliverability on their website.
How can I improve my sender reputation?
To improve your sender reputation, you should focus on maintaining a low bounce rate, avoiding spam traps, and having engaged subscribers. Elastic Email offers helpful guides and tips on improving sender reputation on their website.
Can I send attachments through Elastic Email?
Yes, you can send attachments through Elastic Email, but there are certain limitations on file size and types. It is recommended to use a file hosting service for larger attachments instead of sending them directly through email.
What is DKIM?
DKIM (DomainKeys Identified Mail) is a security protocol that uses cryptographic authentication to verify the sender and integrity of an email message.
Why am I getting the error message "Invalid parameter value"?
This error message indicates that there is a problem with one of the values you have entered in the request to the Elastic Email API. Make sure to check the required format and character limits for the parameter before submitting the request.
How can I track the performance of my emails?
Elastic Email offers advanced tracking features that allow you to monitor open rates, click-through rates, and other performance metrics for your email campaigns. You can access these reports by logging into your account and navigating to the "Reports" section.
Can I schedule an email to be sent at a specific time?
Yes, you can schedule emails to be sent at a specific date and time using the "Send At" feature in Elastic Email.
What is SPF?
SPF (Sender Policy Framework) is a DNS record that specifies the authorized senders for a domain, helping to prevent spam and phishing attempts from unauthorized sources.
Why am I getting the "Account under review" message?
This message means that your account is currently under review by Elastic Email's compliance team. This usually happens when there is suspicious activity or a high complaint rate from your emails. Contact Elastic Email's support team for further assistance.
How can I cancel my elastic email subscription?
You can cancel your Elastic Email subscription by logging into your account, navigating to the "My Apps" section, and clicking on the "Unsubscribe" button. You can also contact their support team for assistance.
Can I personalize my emails with Elastic Email?
Yes, you can personalize your emails by using merge tags in your email templates. This will allow you to add custom information for each recipient, such as their name or location.
How can I delete my Elastic Email account?
If you no longer wish to use Elastic Email, you can delete your account by clicking on the "Delete Account" button in the "Settings" section of your account. Keep in mind that this will permanently delete all your data and cannot be undone.
Why am I not receiving email notifications from Elastic Email?
There could be various reasons for not receiving email notifications from Elastic Email, such as incorrect email settings, or the emails being blocked by your email provider. Make sure to check your spam folder and consult Elastic Email's support team for further assistance.
Can I use Elastic Email for transactional emails only?
Yes, you can use Elastic Email for transactional emails only by disabling the "Marketing" option in your account settings. This will restrict your emails to only be used for transactional purposes.
Is there a limit to the number of emails I can send per day with Elastic Email?
Yes, depending on your plan, there may be a daily sending limit to prevent spamming and ensure optimal deliverability. You can contact Elastic Email's sales team for more information about your specific plan.
Why am I getting the "Server is busy" error message?
This error message means that the Elastic Email server is currently overloaded and cannot process your request. You can try again after a few minutes or contact support if the issue persists.
How can I report a bug or technical issue with Elastic Email?
If you encounter any bugs or technical issues with Elastic Email, you can report them by contacting their support team or submitting a ticket through their website.
Can I use Elastic Email for free?
Yes, Elastic Email offers a free plan with limited features and an email sending limit of 500 emails per day. You can upgrade to a paid plan for more features and higher sending limits.
How can I reset my password for Elastic Email?
You can reset your password by clicking on the "Forgot Password?" link on the login page and following the instructions. You will need access to the email associated with your Elastic Email account.
Is there a way to test my email deliverability with Elastic Email?
Yes, Elastic Email offers a test tool called "Mail Tester" that allows you to send a test email and see how it scores in terms of deliverability and potential spam issues. You can access this tool through the "Tools" section of your account.
