What is elcorteingles?
Elcorteingles is a Spanish department store website offering a wide range of products and services.
How do I create an account on elcorteingles?
To create an account, click on the Sign in button on the top right corner of the homepage and follow the prompts.
How can I change my personal information on elcorteingles?
To change your personal information, go to My account and click on the Edit profile button.
How do I search for a specific product on elcorteingles?
You can use the search bar on the top of the homepage to search for products or browse through the different categories.
What forms of payment are accepted on elcorteingles?
Elcorteingles accepts credit and debit cards, PayPal, and El Corte Ingls gift cards as forms of payment.
Can I track my order on elcorteingles?
Yes, you can track your order by logging into your account and clicking on My orders.
What should I do if I receive a damaged or faulty product from elcorteingles?
Please contact customer service at the earliest through My orders or by calling the provided customer service number.
How can I return a product on elcorteingles?
You can return products purchased on elcorteingles within a period of 30 days. Log in to your account and click on My orders to request a return.
What is the delivery time for orders on elcorteingles?
Delivery times may vary depending on the availability of the product and the chosen delivery method. You can check the estimated delivery time for your order at checkout.
Can I cancel my order on elcorteingles?
Once an order has been placed, it cannot be cancelled. You will need to process a return after receiving the product.
Why am I unable to add a product to my cart on elcorteingles?
This may be due to the product being out of stock or certain payment or delivery restrictions. Please contact customer service for assistance.
How do I use a promotional code on elcorteingles?
To use a promotional code, enter it in the designated box at checkout before completing your order.
Why am I getting an error message saying Invalid promotional code on elcorteingles?
The code may be expired or not applicable to the products in your cart. Please check the terms and conditions of the code and try again.
How do I subscribe to elcorteingles newsletter?
You can subscribe to the newsletter by entering your email address in the designated box at the bottom of the homepage and clicking on Subscribe.
How can I unsubscribe from elcorteingles newsletter?
You can click on the Unsubscribe link at the bottom of any newsletter email or log in to your account and select Newsletter subscriptions from the menu to unsubscribe.
Why am I not receiving emails from elcorteingles?
Please check your spam or junk folder and make sure to add elcorteingles to your safe sender list. If you are still not receiving emails, please contact customer service for assistance.
Can I change my delivery address after placing an order on elcorteingles?
No, once an order has been placed, the delivery address cannot be changed.
What should I do if I have entered the wrong delivery address on my elcorteingles order?
Please contact customer service immediately for assistance with changing the delivery address.
How do I contact customer service on elcorteingles?
You can contact customer service by phone or through the Contact us form on the website.
Can I get a refund for a product purchased on elcorteingles?
Yes, you can request a refund for a product within a period of 30 days after receiving it.
How long does it take to receive a refund from elcorteingles?
Refunds may take up to 14 days to be processed and appear in your account.
Can I use my El Corte Ingls gift card to make a purchase on elcorteingles?
Yes, you can use your El Corte Ingls gift card at checkout as a form of payment.
Why am I getting an error message saying Invalid gift card when trying to use my El Corte Ingls gift card?
Please make sure you are entering the correct gift card number and PIN. If the issue persists, please contact customer service for further assistance.
How can I check the balance of my El Corte Ingls gift card?
You can check the balance of your gift card by logging into your account and clicking on Gift cards.
How do I contact the seller for a product on elcorteingles?
You can contact the seller by clicking on the More information button on the product page and clicking on Contact the seller.
Why is my order from elcorteingles taking longer than expected to be delivered?
Delivery times may vary depending on the availability of the product and chosen delivery method. Please check the estimated delivery time for your order at checkout.
How do I clear my elcorteingles search history?
To clear your search history, go to My account and click on Search history. From there, you can clear your entire search history.
How can I report a technical issue or error on elcorteingles website?
Please contact customer service and provide a detailed description of the issue/error for assistance.
Where can I find elcorteingles terms and conditions?
You can find the terms and conditions at the bottom of the homepage under Terms and Conditions or in the footer menu of the website.
