Elle Online FAQ

Answers to your most common questions about Elle.

Quick, simple, and helpful information at a glance.

What is elle?
Elle is a fashion and lifestyle magazine that covers topics such as beauty, fashion, relationships, and entertainment.
How can I subscribe to elle?
You can subscribe to elle through their website or by contacting their customer service.
Why am I unable to log in to my elle account?
There may be several reasons why you are unable to log in, such as incorrect password or email, server issues, or account suspension. Double-check your login information and try clearing your browser's cache and cookies.
I'm not receiving elle's newsletter. What should I do?
Check your spam or junk folder. If you still can't find it, contact elle's customer service to ensure your email is correctly subscribed.
Why am I seeing ads on elle's website?
As a free online publication, elle relies on ads to support their content. However, you can become an elle+ member to enjoy an ad-free experience.
How can I cancel my elle subscription?
Contact elle's customer service to inquire about their cancellation process.
What should I do if the magazine I received is damaged?
Contact elle's customer service and provide them with photos of the damaged magazine. They will assist you with a replacement or refund.
I have a complaint about an elle article. Who do I contact?
You can reach out to elle's customer service or send an email to the editor-in-chief.
Is elle available in print?
Yes, elle is available in print and digital formats. You can subscribe to either or both.
How can I access elle's digital edition?
You can access elle's digital edition through their website or by downloading their app on your preferred device.
Why is there a delay in receiving my print copy of elle?
Delivery times may vary depending on your location. Contact elle's customer service for an estimated delivery date.
Can I purchase a single issue of elle?
Yes, you can purchase a single issue of elle through their website or app.
I'm having trouble accessing certain articles on elle's website. What should I do?
If you are experiencing technical difficulties, try refreshing the page or using a different browser. If the problem persists, contact elle's customer service.
Why am I seeing a "Page not found" error?
This could be due to a broken link or the page no longer exists. Try searching for the article or contact elle's customer service for assistance.
Is elle's content available in languages other than English?
Yes, elle has international editions in various languages. Check their website for a list of available editions.
Can I submit a pitch or article to elle?
Yes, you can submit a pitch or article idea to elle through their website or by contacting their editorial team.
Why am I being prompted to disable my ad-blocker on elle's website?
Some websites require ad-blockers to be disabled to access their content. You can choose to disable your ad-blocker or become an elle+ member to access ad-free content.
I'm having trouble playing a video on elle's website. What should I do?
Make sure you have a stable internet connection and try refreshing the page. If the problem persists, contact elle's customer service.
How can I change my elle account password?
You can change your password by going to your account settings or by clicking on the "Forgot password" link on the login page.
What should I do if I accidentally made a duplicate subscription?
Contact elle's customer service to inquire about their refund policy.
How can I update my shipping address for my elle subscription?
You can update your shipping address by logging into your elle account or contacting their customer service.
Why am I being charged twice for my elle subscription?
This could be due to a technical error or a delayed charge. Contact elle's customer service to confirm the reason for the duplicate charge.
How can I access past issues of elle?
You can access past issues by becoming an elle+ member or purchasing back issues on their website.
What should I do if I forgot to cancel my elle subscription before it renewed?
Contact elle's customer service as soon as possible to cancel the renewal and inquire about their refund policy.
Why am I receiving a "Payment Failed" error when trying to make a purchase on elle's website?
This could be due to an issue with your payment method or server issues. Double-check your payment information and try again. If the problem persists, contact elle's customer service.
How can I give feedback or suggestions for elle?
You can send your feedback or suggestions to their customer service or social media pages. They also have a "Contact Us" section on their website.
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