What is Elysee?
Elysee is a skincare brand that offers premium anti-aging and rejuvenating products.
How do I use Elysee products?
Follow the instructions provided on the product packaging or read the product descriptions on the Elysee website for detailed usage guidelines.
Can I use Elysee products every day?
Yes, most Elysee products are designed for daily use. However, always read the usage guidelines on the product or consult with a skincare professional.
Why is my skin breaking out after using Elysee products?
It is not uncommon for your skin to experience mild breakouts when starting a new skincare routine. This is often due to the purging of impurities from your pores. If the breakouts persist, discontinue use and consult with a skincare professional.
Are Elysee products safe for sensitive skin?
Elysee offers a variety of products specifically formulated for sensitive skin. However, it is always recommended to patch test any new products before fully incorporating them into your routine.
How often should I apply Elysee products?
It depends on the specific product. Most Elysee products are meant to be used once or twice a day, but be sure to check the usage guidelines for each product.
Can I use Elysee products during pregnancy?
Please consult with your healthcare provider before using any new skincare products during pregnancy.
What ingredients are in Elysee products?
Elysee uses a variety of high-quality and scientifically-proven ingredients in their products. You can find a full list of ingredients on their website or on the product packaging.
Is Elysee cruelty-free?
Yes, Elysee is proud to be a cruelty-free brand and does not test on animals.
Can I return Elysee products if I am not satisfied?
Yes, Elysee offers a 30-day money-back guarantee for their products. Please refer to their return policy for more information.
How do I purchase Elysee products?
You can purchase Elysee products on their website or through authorized retailers.
I have not received my order from Elysee. What should I do?
Please contact Elysee customer service for assistance with tracking your order.
How can I get in touch with Elysee customer service?
You can contact Elysee customer service through their website or by calling their toll-free number.
Does Elysee offer international shipping?
Yes, Elysee ships to select international countries. Please refer to their shipping policy for more information.
I am having trouble logging into my Elysee account. What should I do?
Try resetting your password or contact Elysee customer service for assistance.
Are there any discounts or promotions for Elysee products?
Elysee occasionally offers discounts and promotions. Follow them on social media or sign up for their newsletter to stay updated on any special offers.
How can I become an Elysee ambassador or influencer?
Elysee has an ambassador program for influencers. You can apply on their website for consideration.
I purchased a product from a third-party seller and it caused a reaction. Is the product still covered under Elysee's return policy?
No, only products purchased directly from Elysee are eligible for their return policy.
Can I use Elysee products on my body as well?
Most Elysee products are designed for use on the face and neck only. Please check the specific product's usage guidelines for any exceptions.
How should I store Elysee products?
To maintain their efficacy, store Elysee products in a cool, dry place away from direct sunlight.
I lost the directions for use on my Elysee product. Where can I find them?
You can find the directions for use on the product's packaging or on the Elysee website.
Can I use Elysee products with other skincare brands?
While Elysee products are designed to be used together for optimal results, you can use them with other brands. However, always patch test and be cautious when introducing new products into your routine.
Do I have to use Elysee products in a specific order?
While there is no strict order for using Elysee products, it is generally recommended to start with the thinner, more lightweight products and build up to the thicker creams or serums.
My Elysee product came in different packaging than what is shown on the website. Is it still authentic?
Yes, Elysee occasionally updates their packaging, but the product inside remains unchanged and authentic.
Am I supposed to feel a tingling or warming sensation when using certain Elysee products?
Yes, some Elysee products, such as their Age Defense-AP Serum, contain active ingredients that may cause a mild tingling or warming sensation. This is normal and should subside after a few minutes.
Can I use Elysee products with a history of allergies or sensitive skin?
If you have a history of allergies or sensitive skin, it is always recommended to consult with a skincare professional before trying new products.
My Elysee product has expired. Can I still use it?
For best results, it is recommended to use Elysee products within the indicated shelf life. Using expired products may not give you the desired results and may even cause irritation or other adverse reactions.
I have a question about a specific Elysee product. Can I speak to someone who has used it?
Elysee has a dedicated team of customer service representatives who can answer any questions or concerns you have about their products. You can reach them through their website or by phone.
