Emirates FAQ

Answers to your most common questions about Emirates.

Quick, simple, and helpful information at a glance.

What should I do if my Emirates flight is delayed?
If your Emirates flight is delayed, you can check for updates on the airline's website or mobile app. You can also contact their customer service for assistance.
How can I check the status of my Emirates flight?
You can check the status of your Emirates flight on their website or app by entering your flight number or route details.
What is the baggage allowance for Emirates flights?
The baggage allowance for Emirates flights varies depending on the destination and class of travel. You can check the specific allowance for your flight on the airline's website.
What types of payment are accepted by Emirates?
Emirates accepts various forms of payment, including credit cards, debit cards, and online banking. You can check the accepted payment methods for your country on their website.
I've lost my checked baggage. What should I do?
If you've lost your checked baggage, you can report it immediately to the baggage services desk at the airport or online through the Emirates website. They will assist you in locating your baggage and provide compensation if necessary.
Can I upgrade my seat on an Emirates flight?
Yes, you can upgrade your seat on an Emirates flight depending on availability and your ticket fare rules. You can check for seat availability and upgrade options on their website.
What do I need to do if I want to cancel my Emirates flight?
You can cancel your Emirates flight by contacting their customer service or through the Manage Booking section on their website. The cancellation fees and refund policy will depend on your ticket fare rules.
What should I do if I miss my Emirates flight?
If you miss your Emirates flight, you should contact their customer service as soon as possible for rebooking options. Depending on the situation, additional charges may apply.
Can I change the date or destination of my Emirates flight?
Yes, you can change the date or destination of your Emirates flight, depending on your ticket fare rules and availability. You can manage your booking online or contact their customer service for assistance.
What is Emirates' policy on carrying liquids in hand baggage?
Emirates follows the standard rules for carrying liquids in hand baggage, where each container must not exceed 100ml and should be placed in a sealed, clear plastic bag. You can check their website for more information on prohibited items and quantities.
How can I request a special meal for my Emirates flight?
You can request a special meal for your Emirates flight during the booking process or by managing your booking online. You can choose from a variety of options, including vegetarian, vegan, and dietary restricted meals.
What should I do if I am unable to print my Emirates boarding pass?
If you are unable to print your Emirates boarding pass, you can retrieve it at the airport check-in counter or email it to yourself. You can also use the mobile boarding pass option through the Emirates app.
How can I earn Emirates Skywards miles?
You can earn Emirates Skywards miles by booking and travelling on Emirates flights, staying at partner hotels, renting cars, and using their credit card. You can find more information on their website.
What do I need to do if I've lost my Emirates Skywards membership card?
If you've lost your Emirates Skywards membership card, you can request a new one through the Emirates app or website, or by contacting their customer service.
Can I transfer my Emirates Skywards miles to another account?
Yes, you can transfer your Emirates Skywards miles to another account with a minimum transfer of 4,000 miles and a maximum of 50,000 miles per year. You can do this through the Miles Accelerator service on their website.
What is the weight limit for carry-on baggage on Emirates flights?
The weight limit for carry-on baggage on Emirates flights varies depending on the class of travel. For Economy, it is 7kg, and for Business and First Class, it is 14kg. You can check the specific limit for your flight on their website.
What should I do if I have a complaint or feedback about my Emirates flight?
You can submit a complaint or feedback about your Emirates flight through their website, social media, or by contacting their customer service. They will address your concerns and take necessary actions.
How can I request a refund for my Emirates flight?
You can request a refund for your Emirates flight by submitting a refund request online or by contacting their customer service. The refund amount and process will depend on your ticket fare rules.
Can I check-in more than one bag on my Emirates flight?
Yes, you can check-in more than one bag on your Emirates flight, depending on your ticket fare rules and baggage allowance. Additional charges may apply for excess baggage.
What is Emirates' policy on flying with pets?
Emirates allows the transportation of certain pets in the cabin or cargo hold, subject to import and export regulations of the destination country. You can refer to their website for more information and guidelines.
Can I select my seat in advance on an Emirates flight?
Yes, you can select your seat in advance on an Emirates flight, depending on your ticket fare rules and availability. You can do this during the booking process or by managing your booking online.
Can Emirates accommodate special assistance for passengers with disabilities?
Yes, Emirates can accommodate special assistance for passengers with disabilities. You can request for wheelchair assistance, special meals, and other services during the booking process or by contacting their customer service.
How can I check for the latest travel advisories and restrictions for my Emirates flight?
You can check for the latest travel advisories and restrictions for your Emirates flight on their website or the official government websites of your departure and destination countries.
What is the procedure for medical assistance on an Emirates flight?
If you require medical assistance during an Emirates flight, you can inform the cabin crew, who will assist you with necessary medical equipment on board. They also have a medical team available for support.
What should I do if I encounter an error message while booking my Emirates flight?
If you encounter an error message while booking your Emirates flight, you can try clearing your browser's cache and cookies or using a different browser. If the issue persists, you can contact their customer service for assistance.
Is it possible to add additional services to my existing Emirates booking?
Yes, it is possible to add additional services to your existing Emirates booking, such as extra baggage, seat selection, and special meals. You can manage your booking online or contact their customer service for assistance.