Enkla Elbolaget FAQ

Answers to your most common questions about Enklaelbolaget.

Quick, simple, and helpful information at a glance.

What is enklaelbolaget?
Enklaelbolaget is a Swedish e-invoicing service provider.
How do I access my enklaelbolaget account?
You can access your account by logging in with your username and password on the enklaelbolaget website.
I forgot my password, what should I do?
If you forgot your password, you can click on the "Forgot password" link on the login page and follow the prompts to reset your password.
Why can't I log in to my enklaelbolaget account?
There could be various reasons for this, including entering the wrong password, internet connectivity issues, or your account may be temporarily locked. If you continue to experience difficulties, please contact enklaelbolaget's customer support.
How do I create an enklaelbolaget account?
To create an account, you can click on the "Register" button on the enklaelbolaget website and follow the steps to fill in your information.
Can I use enklaelbolaget on my mobile device?
Yes, enklaelbolaget has a mobile app that you can download from the App Store or Google Play Store.
I received an error message while trying to upload an invoice, what does it mean?
Error messages can vary, but most likely indicate an issue with the invoice information. Please double-check the details and try again. If the problem persists, please contact enklaelbolaget's customer support.
What file formats are accepted for uploading invoices to enklaelbolaget?
Enklaelbolaget accepts various file formats, including PDF, XML, and CSV. You can find a complete list of supported formats on the enklaelbolaget website.
How long does it take for my invoice to be processed?
The processing time can vary depending on factors such as the file format, invoice complexity, and the number of invoices in the system. Generally, invoices are processed within 24 hours.
Can I cancel an invoice that has already been submitted to enklaelbolaget?
No, once an invoice has been submitted to enklaelbolaget, it cannot be canceled. You will need to contact the recipient directly to make any changes.
What happens if the recipient does not receive the invoice?
If the recipient does not receive the invoice within a reasonable time, please contact enklaelbolaget's customer support for assistance.
How secure is enklaelbolaget?
Enklaelbolaget employs advanced security measures to protect your data, including encryption, firewalls, and regular security updates.
Can I view my invoice history on enklaelbolaget?
Yes, you can view your invoice history by logging into your account and navigating to the "Invoices" section.
I made a mistake on my invoice, how can I correct it?
If the invoice has not been submitted to enklaelbolaget, you can make changes before sending it. If the invoice has already been submitted, you will need to contact the recipient to make any necessary corrections.
Do I need a specific software to use enklaelbolaget?
No, enklaelbolaget is a web-based service, so you can access it from any internet-connected device.
Does enklaelbolaget support multiple currencies?
Yes, enklaelbolaget supports multiple currencies, including the Swedish Krona, Euro, US Dollar, and more.
What is the cost to use enklaelbolaget?
Enklaelbolaget offers various pricing plans, including a pay-per-use model and monthly subscription options. You can find more information about the pricing on the enklaelbolaget website.
Can I use enklaelbolaget to send invoices internationally?
Currently, enklaelbolaget only supports e-invoicing within Sweden. However, they are working to expand their services to other countries in the future.
What do I do if my invoice is rejected by the recipient?
If your invoice is rejected, you will receive an email notification with the reason for rejection. You can then make any necessary corrections and resubmit the invoice.
Is it possible to set up recurring invoices on enklaelbolaget?
Yes, enklaelbolaget offers the ability to set up recurring invoices for regular transactions.
Can I collaborate with other users on enklaelbolaget?
Yes, enklaelbolaget allows you to add multiple users to your account, and you can assign different roles and permissions to each user.
Is there a limit to the number of invoices I can send or receive on enklaelbolaget?
No, there is no limit to the number of invoices you can send or receive on enklaelbolaget, but your chosen pricing plan may have a transaction limit.
Is enklaelbolaget compatible with other invoicing software?
Enklaelbolaget is seamlessly integrated with various accounting and invoicing software, including Fortnox and Visma. You can find a full list of integrations on the enklaelbolaget website.
How do I contact enklaelbolaget's customer support?
You can contact enklaelbolaget's customer support by filling out the contact form on their website, emailing them, or calling the support number listed on their website.
Can I get a refund if I cancel my enklaelbolaget subscription?
Refunds are not available for canceled subscriptions, but you can continue to use the service until the end of your current billing cycle.
Is there a trial period for enklaelbolaget?
Yes, enklaelbolaget offers a 14-day free trial for new users.
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