What is epark?
Epark is an online platform that allows users to find and reserve parking spaces in various locations.
How can I sign up for epark?
You can sign up for epark by downloading the mobile app or visiting the website and creating an account using your email address and password.
I forgot my password, how can I reset it?
You can reset your password by clicking on the "Forgot Password" option on the login page. You will receive a link to reset your password in your registered email.
Why can't I find any available parking spaces?
The availability of parking spaces on epark depends on the location and time. Some locations may have high demand and limited availability, so we suggest booking in advance.
Can I cancel my parking reservation?
Yes, you can cancel your reservation up to 24 hours before the scheduled time. However, cancellation fees may apply depending on the location and time.
Can I change the date or time of my parking reservation?
No, you cannot change the date or time of your reservation. You will need to cancel and rebook for the desired date and time.
Why did my parking reservation get cancelled?
There could be multiple reasons for a parking reservation to get cancelled, such as a technical issue, lack of availability, or exceeded cancellation time frame.
Can I reserve a parking space for someone else?
Yes, you can reserve a parking space for someone else. You will need to add their name and vehicle details while making the reservation.
How can I pay for my parking reservation?
You can pay for your parking reservation using a credit or debit card.
Why am I being charged a booking fee?
The booking fee is a small convenience fee charged by epark for using our platform.
I paid for a reservation, but the parking space was not available. Can I get a refund?
Yes, you will be refunded for the reservation amount if the parking space was not available for any reason.
How can I report an issue with a parking spot?
If you encounter any issues with a parking spot, you can report it through the "Contact Us" section of the app or website.
Can I reserve a parking space for multiple days?
Yes, you can reserve a parking space for multiple days depending on the availability at the selected location.
What should I do if I can't find my reserved parking space?
If you cannot locate your reserved parking space, please contact the parking facility's customer service or reach out to us for assistance.
I keep getting an error message when trying to reserve a parking space. What should I do?
If you keep getting an error message, please check your internet connection and try again. If the issue persists, please reach out to our customer support for assistance.
I made a reservation but didn't receive a confirmation email. What should I do?
Please check your spam or junk folder to ensure the email did not end up there. If you still do not see the confirmation email, please contact our customer support for assistance.
Can I get a receipt for my parking reservation?
Yes, you can access a receipt for your parking reservation through your account's booking history.
I accidentally booked the wrong location. Can I change it?
Unfortunately, you cannot change the location after making a reservation. You will need to cancel and rebook for the correct location.
What should I do if the parking machine is not accepting my reservation code?
If the parking machine is not accepting your reservation code, please make sure you are using the correct code, and it has not expired. If the issue persists, please contact our customer support for assistance.
How do I know if my reservation is confirmed?
You will receive a confirmation email with your reservation details once your booking is confirmed.
Can I get a refund if I need to leave the parking space before my reservation time ends?
Unfortunately, you will not be eligible for a refund if you leave the parking space before your reservation time ends.
Is epark available in all locations?
Epark is available in select locations. You can check for availability in your desired location through the app or website.
I am a parking facility owner, how can I partner with epark?
If you are interested in partnering with epark, please visit our website and fill out the "Partner with Us" form, and our team will reach out to you.
Does epark offer monthly parking passes?
Yes, epark offers monthly parking passes in some locations. You can check for availability and pricing through the app or website.
How do I contact epark customer support?
You can contact epark customer support through the "Contact Us" section on the app or website, or by emailing [email protected].
Is epark secure to use for online transactions?
Yes, epark uses secure encryption technology to protect your personal and payment information.
