What are the most common customer complaints for Etihad?
The most common customer complaints for Etihad include flight delays, lost or delayed baggage, and poor customer service.
How can I check the status of my Etihad flight?
You can check the status of your Etihad flight by visiting the Flight Status page on their official website or by using the Etihad Airways mobile app.
Why is my Etihad flight delayed?
Flight delays can be caused by various factors such as weather conditions, airport congestion, and technical issues. You can check the reason for your specific flight delay by contacting Etihad customer service.
My Etihad flight was canceled, what should I do?
If your Etihad flight was canceled, you can either rebook your flight for a later date or request a refund.
How can I change my Etihad flight date or time?
You can change your flight date or time by logging into your Etihad account or by contacting Etihad customer service. However, change fees may apply.
I missed my Etihad flight, what are my options?
If you missed your Etihad flight, you can either book another flight for a fee or request a refund, depending on the fare type you purchased.
What should I do if my baggage is damaged or lost during my Etihad flight?
If your baggage is damaged or lost during your Etihad flight, you should report it to the Etihad baggage service desk at the airport immediately. You may also need to file a claim with Etihad's customer service.
How can I track my checked baggage with Etihad?
You can track your checked baggage with Etihad by using the Baggage Tracer feature on their website or by contacting Etihad customer service.
Why am I unable to manage my booking on the Etihad website?
This could be due to a technical issue on the website. You can try clearing your browser's cache or using a different browser. If the problem persists, you can contact Etihad customer service for assistance.
What is the baggage allowance for Etihad flights?
The baggage allowance for Etihad flights varies depending on the fare type and destination. You can check your specific baggage allowance by visiting the Manage my Booking page on their website or by contacting customer service.
How can I request special assistance for my Etihad flight?
You can request special assistance for your Etihad flight by contacting customer service or by selecting the 'Need special assistance' option during the booking process.
How can I make a special meal request for my Etihad flight?
You can make a special meal request for your Etihad flight by logging into your Etihad account or by contacting customer service at least 24 hours before your flight.
Why am I unable to check-in online for my Etihad flight?
Online check-in may not be available for certain flights or fare types. You can still check-in at the airport. If you're experiencing technical difficulties, you can contact customer service for assistance.
What is Etihad's policy on flight disruptions caused by COVID-19?
Etihad has implemented flexible booking policies for flights disrupted by COVID-19. You can find more information on their website or by contacting customer service.
How can I request a refund for my Etihad flight?
You can request a refund for your Etihad flight by submitting a refund request form on their website or by contacting customer service.
My name is spelled wrong on my Etihad ticket, what should I do?
If your name is spelled wrong on your ticket, you should contact customer service as soon as possible to get it corrected. Some airlines may charge a fee for name changes.
How can I redeem my Etihad Guest Miles?
You can redeem your Etihad Guest Miles by logging into your Etihad account or by contacting customer service. You can also use the miles to book flights, upgrades, and other travel services.
Can I earn frequent flyer miles on Etihad flights?
Yes, you can earn frequent flyer miles on Etihad flights by joining their Etihad Guest program. You can earn miles when you fly with Etihad or their partner airlines, stay at their partner hotels, and use their partner services.
What are Etihad Credit Vouchers and how can I use them?
Etihad Credit Vouchers are travel credits that can be used to book flights, upgrades, and other travel services with Etihad. You can redeem these vouchers online or by contacting customer service.
I'm having trouble booking a multi-city itinerary with Etihad, what should I do?
Etihad's website may not support booking multi-city itineraries. You can contact customer service to book your desired itinerary.
My Etihad flight has been rerouted, what should I do?
If your Etihad flight has been rerouted, you should check your flight status and contact customer service for assistance. Etihad may provide rebooking options or a refund depending on the reason for the rerouting.
How can I purchase extra baggage allowance for my Etihad flight?
You can purchase extra baggage allowance while booking your flight on their website or by contacting customer service. It may be cheaper to purchase extra baggage allowance in advance rather than at the airport.
Why is my Etihad booking not confirmed?
A booking may not be confirmed if the payment was not successfully processed, or the flight is not available at the selected fare type. You can contact customer service for assistance.
