etracker FAQ

Answers to your most common questions about etracker.

Quick, simple, and helpful information at a glance.

What is etracker?
etracker is a web analytics tool that helps website owners gain insights into their website's performance and visitor behavior.
How does etracker work?
etracker uses a tracking code to collect data from your website and provides reports and analysis based on the collected data.
How do I install etracker tracking code on my website?
You can follow the step-by-step instructions provided by etracker for installing the tracking code on your website. https://www.etracker.com/en/service/support/manuals/
I have installed the tracking code, but etracker is not tracking any data. What could be the issue?
This could be due to various reasons, such as incorrect installation of the tracking code, ad blockers on your website, or conflicts with other tracking tools. You can refer to etracker's troubleshooting guide or contact their support team for assistance. https://www.etracker.com/en/service/support/manuals/
Can I use etracker for multiple websites?
Yes, with a single etracker account, you can track multiple websites and analyze them separately.
Does etracker comply with GDPR?
Yes, etracker is fully compliant with GDPR regulations. They provide a data processing agreement to their users and offer various privacy options for website visitors. https://www.etracker.com/en/data-privacy/
Can I track my website's performance in real-time with etracker?
No, etracker does not offer real-time tracking. However, you can get near-real-time data with a delay of a few minutes.
How often does etracker update its data?
etracker updates its data every 15 minutes. However, there could be a slight delay in updating larger websites.
Is there a limit to the number of page views that etracker can track?
No, there is no limit, and etracker can track any number of page views on your website.
Can I track the location of my website visitors with etracker?
Yes, etracker offers a geographical analysis feature that allows you to track the location of your website visitors.
What is the bounce rate in etracker, and how is it calculated?
The bounce rate in etracker is the percentage of single-page visits, where the visitor left your website without viewing any other pages. It is calculated by dividing the total number of single-page visits by the total number of visits.
Why am I seeing a high bounce rate in my etracker reports?
A high bounce rate could be due to various factors such as slow page loading times, irrelevant or confusing content, or technical issues. You can analyze the specific pages with high bounce rates to identify the cause and make necessary improvements.
Can I track conversions with etracker?
Yes, etracker offers a conversion tracking feature where you can track specific actions or goals on your website, such as form submissions, downloads, or purchases.
How do I set up conversion tracking in etracker?
You can follow the instructions provided by etracker or contact their support team for guidance. https://www.etracker.com/en/service/support/manuals/
I have set up conversion tracking, but it is not working. What could be the issue?
There could be various reasons why conversion tracking is not working, such as incorrect setup, ad blockers, or changes to your website. You can refer to etracker's troubleshooting guide or contact their support team for assistance. https://www.etracker.com/en/service/support/manuals/
Can I export data from etracker?
Yes, you can export data from etracker in various formats, including CSV, Excel, and PDF.
I am seeing inconsistent data in my etracker reports. What could be causing this?
This could be due to caching on your website, ad blockers, or conflicting tracking tools. You can refer to etracker's troubleshooting guide or contact their support team for assistance. https://www.etracker.com/en/service/support/manuals/
Is there a mobile app for etracker?
Yes, etracker offers a mobile app for both iOS and Android, where you can access key data and reports on the go.
Can I integrate etracker with other tools or platforms?
Yes, etracker offers various integrations with popular tools and platforms, such as Google Analytics, Google Ads, and more.
Why am I not seeing data from my latest marketing campaign in etracker?
This could be due to delayed data processing. It is recommended to wait for 24 hours after a campaign launch to see accurate data in etracker reports.
Can I set up custom reports in etracker?
Yes, etracker offers customizable reports, where you can select the desired metrics, dimensions, and filters to create a report that meets your specific needs.
How often do I need to update my etracker tracking code?
You do not need to update your etracker tracking code manually. The code is automatically updated by etracker when new features or enhancements are released.
I am receiving an error message when trying to access my etracker account. What could be the issue?
This could be due to incorrect login credentials or temporary issues with the etracker server. You can try resetting your password or contact their support team for assistance.
Is there a limit to the number of users allowed in an etracker account?
No, there is no limit, and you can add as many users to your etracker account as needed.
Can I view archived reports in etracker?
Yes, you can view and analyze your archived reports in etracker. Archived reports are available for up to 12 months.
I am a first-time etracker user. Where can I find help and resources?
You can visit etracker's help center, which offers a knowledge base, troubleshooting guides, and FAQs for assistance. https://www.etracker.com/en/support/
Does etracker offer a free trial?
Yes, etracker offers a free 14-day trial for new users.