What is eufy?
Eufy is a brand of technology products, including security cameras, smart lighting, and home appliances, owned by the company Anker.
How do I set up my eufy device?
To set up your eufy device, you will need to follow the instructions in the user manual or download the eufy app on your smartphone and follow the app setup process.
What should I do if my eufy device is not connecting to Wi-Fi?
If your eufy device is not connecting to Wi-Fi, make sure your Wi-Fi network is working and try restarting your device. You can also try moving your device closer to your router or contacting eufy customer support for assistance.
My eufy camera is showing an error message "No network connection." What does it mean?
This error message means that your camera is not connected to your Wi-Fi network. Check your Wi-Fi settings and try reconnecting your camera to Wi-Fi.
How do I reset my eufy device?
To reset your eufy device, press and hold the reset button located on the device for 10 seconds. Wait for the device to reboot and follow the setup process again.
Why is my eufy device not recording?
There could be various reasons why your eufy device is not recording, such as a weak Wi-Fi connection, full storage, or incorrect camera settings. Check these factors and adjust them accordingly.
How can I access my eufy device remotely?
You can access your eufy device remotely by downloading the eufy app on your smartphone and creating an account. Then, you can log in and view your device's live stream and recorded footage from anywhere with an internet connection.
What should I do if my eufy camera's video quality is poor?
If your eufy camera's video quality is poor, check your Wi-Fi connection and signal strength. You can also try moving your camera closer to your router or changing the location of your camera to improve the video quality.
Can I use eufy devices with other smart home systems, such as Google Home or Alexa?
Yes, eufy devices are compatible with Google Home and Alexa. You can connect your eufy devices to these systems for voice control and integration with other smart devices.
How do I check the battery level of my eufy device?
To check the battery level of your eufy device, open the eufy app and go to the device settings. The battery level will be displayed there.
Why am I not receiving any notifications from my eufy device?
Make sure your device's notification settings are turned on in the eufy app. Also, check if your phone's "Do Not Disturb" mode is enabled, as this may block notifications from your eufy device.
Can I schedule recording on my eufy device?
Yes, you can schedule recording on your eufy device through the eufy app. Go to the device settings and click on "Schedule" to set up specific times or days for recording.
Why is my eufy camera not responding to my voice commands?
Make sure your eufy camera is connected to a compatible smart home system, such as Google Home or Alexa. You can then use voice commands to control your camera.
What is the eufy Security Cloud service, and do I need it?
The eufy Security Cloud service is a subscription-based online storage service for your eufy device recordings. It is optional, and you can use your own storage solutions if you prefer.
How do I update the firmware on my eufy device?
To update the firmware on your eufy device, open the eufy app and go to the device settings. If there is a firmware update available, click on "Update Firmware" to start the process.
Can I use a third-party power adapter for my eufy device?
No, it is not recommended to use a third-party power adapter for your eufy device. It may not provide the necessary power or be compatible with the device, leading to potential malfunctions.
How many eufy devices can I connect to one account?
You can connect up to 10 eufy devices on one account. If you need to add more devices, you will need to create another account.
How can I mount my eufy camera outdoors?
You can purchase a waterproof and weather-resistant housing for your eufy camera to mount it outdoors. Make sure to follow the installation instructions carefully and secure the camera properly.
I am getting an error message "SD card not recognized" on my eufy device. What should I do?
This error message means that your SD card is not properly inserted or has malfunctioned. Try removing the SD card and reinserting it or formatting the SD card. If the issue persists, you may need to replace the SD card.
What is the eufy Security app, and why do I need it?
The eufy Security app is the companion app for your eufy devices. You need it to set up and control your devices, receive notifications, and view live streams and recorded footage.
How can I share my eufy device with other users?
You can share your eufy device with other users by inviting them through the eufy app. Go to the device settings and click on "Share Device" to send an invitation.
Can I use eufy devices without an internet connection?
No, eufy devices require an internet connection to function properly. Without an internet connection, you will not be able to access live streams, receive notifications, or use advanced features, such as cloud storage.
Why is my eufy device's motion detection not working?
If your eufy device's motion detection is not working, check the camera's settings to ensure that motion detection is turned on. You can also try adjusting the sensitivity settings or changing the camera's location.
Do I need a separate app for each eufy device?
No, you can control and manage all your eufy devices through the eufy Security app. You do not need separate apps for each device.
Can I connect my eufy device to a 5GHz Wi-Fi network?
No, eufy devices only support 2.4GHz Wi-Fi networks. Make sure you are connecting to a compatible network.
How do I contact eufy customer support?
You can contact eufy customer support through the eufy website or the eufy Security app. They also have social media accounts and a community forum where you can seek assistance from other eufy users.
What should I do if my eufy device is not working after a power outage?
Try restarting your device and checking your Wi-Fi connection. If the issue persists, contact e
