What is Eurowings?
Eurowings is a German airline owned by the Lufthansa Group that offers domestic and international flights.
How do I book a flight with Eurowings?
You can book a flight with Eurowings on their official website, through their mobile app, or with a travel agent.
What is the baggage allowance for Eurowings flights?
The baggage allowance varies depending on the fare and route of your flight. You can find detailed information on the baggage policy on the Eurowings website.
I received an error message while booking my ticket, what should I do?
If you encounter an error message while booking your ticket, try using a different browser or device. If the problem persists, you can contact Eurowings customer service for assistance.
Can I change or cancel my Eurowings flight?
Yes, you can change or cancel your Eurowings flight depending on the fare conditions. Changes and cancellations can be made online or through customer service.
I made a mistake in my booking, how can I correct it?
If you made a mistake in your booking, you can make changes within 24 hours of purchase free of charge. After that, there may be fees involved depending on the type of change.
Can I check-in online for my Eurowings flight?
Yes, online check-in is available for most Eurowings flights. You can check-in on their website or through their mobile app.
What is the check-in deadline for Eurowings flights?
The check-in deadline for Eurowings flights varies depending on the departure airport and destination. It is recommended to check the specific deadline for your flight during the booking process.
My flight was cancelled, what should I do?
If your flight was cancelled, you will be contacted by Eurowings and offered alternative options. If you have not been contacted, you can reach out to customer service for assistance.
My flight was delayed, will I receive compensation?
If your flight was delayed for more than 3 hours, you may be entitled to compensation under EU regulations. You can contact Eurowings customer service for more information on how to make a claim.
Can I add extra services, such as seat selection or meals, to my Eurowings booking?
Yes, you can add extra services to your Eurowings booking up to 4 hours before your flight departure. You can do this online or through customer service.
How can I get a refund for my Eurowings flight?
If you are eligible for a refund, you can request one online or through customer service. It may take up to 6 weeks for the refund to be processed.
Are there any travel restrictions I should be aware of when flying with Eurowings?
Yes, there may be travel restrictions or requirements, such as visas or COVID-19 testing, depending on your destination. It is important to check the requirements before booking your flight.
I am traveling with a pet, what are the rules for flying with Eurowings?
Eurowings allows pets to travel in the cabin or in the cargo hold. There are specific rules and regulations that must be followed, which can be found on the Eurowings website.
Can I earn frequent flyer miles with Eurowings?
Yes, you can earn and redeem miles with Eurowings if you are a member of the Miles & More program. You can also earn miles with other partner airlines.
How can I make a special request, such as a wheelchair or special meal, for my Eurowings flight?
You can make special requests during the booking process or by contacting customer service at least 48 hours before your flight.
Can I purchase travel insurance when booking my Eurowings flight?
Yes, you can purchase travel insurance through the Eurowings website during the booking process.
What forms of payment does Eurowings accept?
Eurowings accepts major credit cards, PayPal, and AliPay as forms of payment.
I have not received my booking confirmation email, what should I do?
If you have not received your booking confirmation email, check your spam or junk folder. You can also log into your Eurowings account to view your booking details.
I have not received my e-ticket, how can I get it?
If you have not received your e-ticket, you can contact customer service and they can resend it to you.
Can I request a special meal for my Eurowings flight?
Yes, you can request a special meal during the booking process or by contacting customer service at least 24 hours before your flight.
What should I do if I miss my Eurowings flight?
If you miss your flight, you can try to rebook it through customer service. However, there may be fees involved and availability is not guaranteed.
Is Eurowings a budget airline?
Eurowings offers different fare options, including basic Economy classes, making it suitable for both budget and premium travelers.
Can I pre-select my seat on a Eurowings flight?
Yes, you can pre-select your seat for a fee on most Eurowings flights. Seat selection can be done during the booking process or through customer service.
How can I contact Eurowings customer service?
You can contact Eurowings customer service through their website, via email, or by phone. Contact information can be found on the Eurowings website.
Can I request a refund for a flight if I am unable to travel due to illness?
If you are unable to travel due to illness, you may be eligible for a refund. You will need to provide a medical certificate and contact customer service to request a refund.
Are there any age restrictions for flying alone with Eurowings?
Children under the age of 12 cannot fly alone with Eurowings. Those between 12-17 years of age can travel unaccompanied, but must pay an additional fee for the service.
What size and weight restrictions are there for carry-on luggage on Eurowings flights?
The maximum dimensions for carry-on luggage on Eurowings flights are 55 x 40 x 23 cm (length x width x height) and the maximum weight is 8 kg.
