What does "System Error" mean on the Eva Air website?
"System Error" means that there is an issue with the website or booking system. Try refreshing the page or contacting Eva Air customer service for assistance.
Why am I getting an "Invalid Date" error when trying to book a flight?
This error means that the date you have selected is not a valid date for booking. Double check the date and try again.
How do I resolve a "Payment Failed" error while trying to purchase a ticket?
This error indicates that there was an issue with processing your payment. Make sure all payment information is entered correctly or try using a different payment method.
Why am I receiving a "Booking Not Found" error when trying to view my reservation?
This error means that your booking cannot be found in the system. Double check the booking information or contact Eva Air for assistance.
How do I fix a "Flight Not Eligible" error when trying to change my flight?
This error means that the flight you are trying to change to is not eligible for changes. Check the fare rules or contact Eva Air for assistance.
Why am I getting a "Session Expired" error when trying to make a reservation?
This error indicates that your session on the website has timed out. Refresh the page or log in again to continue.
What should I do if I receive a "No Flights Available" error when searching for flights?
This error means that there are no available flights for the date or route you have selected. Try searching for alternate dates or routes.
How can I fix a "Missing Passenger Information" error while trying to check in online?
This error means that some required passenger information is missing. Fill in all required fields or try checking in at the airport.
Why am I seeing a "Credit Card Declined" error when trying to pay for a ticket?
This error means that your credit card company has declined the transaction. Contact your credit card company for more information.
How can I resolve a "Booking Not Confirmed" error after making a reservation?
This error means that your booking was not confirmed due to an issue with the booking process. Contact Eva Air for assistance with completing your reservation.
What does a "Payment Pending" error mean and how can I fix it?
"Payment Pending" means that your payment is still being processed. Wait for a confirmation or contact Eva Air if the issue persists.
Why am I getting a "Double Booking" error when trying to make a reservation?
This error means that you have already booked the same flight and route. Make sure you do not have duplicate bookings or contact Eva Air for assistance.
How do I fix a "Passenger Name Mismatch" error when trying to check in?
This error means that the passenger name does not match the name on the booking. Make sure the name is entered correctly or contact Eva Air for assistance.
Why am I seeing a "Flight Cancellation" error when checking my flight status?
This error means that your flight has been cancelled. Contact Eva Air for rebooking options or refunds.
How can I resolve a "Duplicate Payment" error after booking a ticket?
This error means that you may have accidentally made double payment for the same ticket. Contact Eva Air for a refund or confirmation of the second payment.
Why am I receiving a "Schedule Change" error for my flight?
This error means that there has been a change in the flight schedule. Check the updated schedule or contact Eva Air for more information.
How can I fix a "System Maintenance" error when trying to access the Eva Air website?
This error means that the website is undergoing maintenance and is temporarily unavailable. Try accessing the website at a later time.
Why am I getting a "Booking Expired" error when trying to confirm my reservation?
This error means that your booking has expired due to inactivity. Start a new booking or contact Eva Air for assistance.
How do I resolve a "No Ticket Found" error when trying to retrieve my e-ticket?
This error means that the e-ticket information you entered is not valid. Double check the information or contact Eva Air for assistance.
Why am I seeing a "Change Not Allowed" error when trying to modify my booking?
This error means that the type of fare or ticket does not allow changes. Check the fare rules or contact Eva Air for assistance.
How can I fix a "Billing Address Mismatch" error when trying to pay for a ticket?
This error means that the billing address does not match the address associated with the credit card. Make sure all information is entered correctly or try using a different card.
Why am I receiving a "Duplicate Reservation" error when trying to make a booking?
This error means that you have already made a reservation for the same flight and route. Check your bookings or contact Eva Air for assistance.
How do I resolve a "Name Change Not Allowed" error when trying to modify my booking?
This error means that the ticket does not allow name changes. Check the fare rules or contact Eva Air for assistance.
Why am I seeing a "Flight Delay" error for my flight?
This error means that your flight has been delayed. Check the updated flight status or contact Eva Air for more information.
How can I fix a "Refund Not Allowed" error for my ticket?
This error means that the type of fare or ticket does not allow refunds. Check the fare rules or contact Eva Air for assistance.
Why am I getting a "No Record Found" error when trying to check in online?
This error means that there is no booking associated with the information you entered. Double check the information or contact Eva Air for assistance.
