What is eWay?
eWay is an online payment gateway that allows businesses to securely accept payments from customers.
How does eWay work?
When a customer makes a payment on your website using eWay, the payment information is securely transmitted to eWay for processing. Once the payment is authorized, the funds are transferred to your merchant account.
What types of payments can eWay process?
eWay can process credit and debit card payments, as well as alternative payment methods such as PayPal and Apple Pay.
What is a merchant account?
A merchant account is a type of bank account that allows businesses to accept payments from customers.
Do I need a merchant account to use eWay?
Yes, you will need a merchant account in order to use eWay.
Can I use eWay with my existing merchant account?
Yes, eWay is compatible with most merchant accounts. Contact your merchant account provider to confirm compatibility.
How do I integrate eWay onto my website?
eWay provides a variety of integration options, such as plugins for popular e-commerce platforms or a customizable API. Refer to the eWay developer resources for specific integration instructions.
Why am I receiving an error message stating "Merchant authentication failed"?
This error message typically means that the API key or password entered for eWay is incorrect. Double check your credentials and try again.
What should I do if my customer's payment is declined?
If a customer's payment is declined, it could be due to a variety of reasons. First, ask the customer to check with their bank to ensure there are sufficient funds in their account. If the issue persists, contact eWay support for further assistance.
How can I view my transaction history with eWay?
Log into your eWay account and navigate to the "Transactions" section to view your transaction history.
My customer was charged multiple times for the same transaction. What should I do?
If your customer was charged multiple times for the same transaction, contact eWay support immediately for assistance.
Can I issue refunds through eWay?
Yes, you can issue refunds through your eWay account. Refer to the eWay support center for instructions on how to do so.
I accidentally deleted my recurring payment schedule. Can I recover it?
No, once a recurring payment schedule is deleted, it cannot be recovered. You will need to create a new one.
What security measures does eWay have in place?
eWay uses encryption and tokenization to ensure that customer payment information is securely transmitted and stored.
I received a "Payment not processed - Transaction not registered" error message. What does this mean?
This error message means that the transaction was not registered with eWay. Contact eWay support for assistance.
Can I set up automatic recurring payments with eWay?
Yes, eWay offers the option to set up automatic recurring payments for customers.
What should I do if I experience a technical issue with eWay?
If you experience a technical issue with eWay, first check the eWay developer resources for troubleshooting tips or contact eWay support for assistance.
How can I change my eWay account information?
Log into your eWay account and navigate to the "Account > Settings" section to make changes to your account information.
Can I use eWay on my mobile device?
Yes, eWay has a mobile app for both iOS and Android devices for managing your account on-the-go.
What is the transaction fee for using eWay?
Transaction fees vary depending on the plan you have with eWay. Refer to their website for current pricing information.
How long does it take for funds to be transferred to my merchant account?
Typically, funds will be transferred to your merchant account within 2-3 business days.
Can I customize the payment page for eWay?
Yes, eWay offers customizable payment pages to match your branding.
Why am I receiving an error message stating "Transaction Not Approved"?
This error message means that the transaction was not approved by the card issuing bank. Contact eWay support for assistance.
Can I use eWay for international payments?
Yes, eWay supports payments from customers around the world. However, additional fees may apply for international transactions.
What currency does eWay support?
eWay supports a variety of currencies, including USD, EUR, GBP, and more. Refer to the eWay website for a full list of supported currencies.
How can I contact eWay customer support?
You can contact eWay customer support by phone, email, or live chat. Their contact information can be found on their website.
