Exelon Corporation FAQ

Answers to your most common questions about Exelon Corporation.

Quick, simple, and helpful information at a glance.

What is exeloncorp?
Exelon Corp is an American energy company that specializes in power generation and distribution.
Why am I getting an error message when trying to access the exeloncorp website?
This could be due to a temporary technical issue on the website or with your internet connection. We suggest trying again after a few minutes or contacting your internet service provider.
How can I report a power outage to exeloncorp?
To report a power outage, you can call exeloncorp's customer service hotline at 1-800-229-1110 or report it online through their website.
I am experiencing a power outage in my area, how long will it take for it to be fixed?
The time it takes to restore power may vary depending on the cause and severity of the outage. Exeloncorp has a team of technicians working to restore power as quickly and safely as possible.
What should I do if I smell gas in my home or neighborhood?
If you smell gas, leave the area immediately and call exeloncorp's emergency line at 1-800-229-1090. Do not use any electrical switches, lights, or appliances, and do not light any matches or cigarettes.
How can I pay my exeloncorp bill?
You can pay your exeloncorp bill online through their website, by phone, by mail, or in person at an authorized payment location. More information can be found on their website.
I received an unusually high bill from exeloncorp, what should I do?
If you have concerns about the accuracy of your bill, you can contact exeloncorp's customer service hotline at 1-800-229-1110 for assistance.
Can I set up automatic bill payments with exeloncorp?
Yes, you can set up automatic bill payments through their website or by contacting their customer service hotline.
I accidentally made a duplicate payment for my exeloncorp bill, what should I do?
You can contact exeloncorp's customer service hotline at 1-800-229-1110 to request a refund for the duplicate payment.
Why is my electricity bill so high?
There could be several reasons for a high electricity bill, such as an increase in energy consumption or a change in rates. We recommend contacting exeloncorp's customer service for further assistance.
Can I switch to renewable energy with exeloncorp?
Yes, exeloncorp offers renewable energy options through their sustainability programs. More information can be found on their website.
How can I apply for a job with exeloncorp?
You can search and apply for job opportunities with exeloncorp through their careers website.
What is exeloncorp's stance on environmental sustainability?
Exeloncorp is committed to reducing their environmental footprint and promoting sustainable practices. You can learn more about their sustainability initiatives on their website.
Why is there construction going on in my neighborhood by exeloncorp?
Exeloncorp may be performing maintenance or upgrades on power lines or equipment in your neighborhood to ensure reliable energy service.
Can I receive paperless bills from exeloncorp?
Yes, you can sign up for paperless billing through exeloncorp's website or by calling their customer service hotline.
How can I update my contact information with exeloncorp?
You can update your contact information online through the exeloncorp website or by calling their customer service hotline.
I am moving to a new address, how do I transfer my exeloncorp service?
You can transfer your exeloncorp service to your new address by contacting their customer service hotline at least two business days before your move.
Can I schedule a specific time for my exeloncorp service to be turned on or off?
Yes, you can request a specific time for your exeloncorp service to be turned on or off through their website or by calling their customer service hotline.
How do I submit a complaint or provide feedback to exeloncorp?
You can submit a complaint or provide feedback through exeloncorp's website or by contacting their customer service hotline.
My exeloncorp account is showing a past due balance, but I have made payments. What should I do?
If you have made payments and your account still shows a past due balance, we recommend contacting exeloncorp's customer service for further assistance.
I am experiencing a power outage only in my home. Is it an issue with exeloncorp?
If the power outage is only affecting your home, it may be due to a tripped circuit breaker or a localized issue. We suggest checking your circuit breakers before contacting exeloncorp's customer service.
How do I report a streetlight outage to exeloncorp?
You can report a streetlight outage to exeloncorp by calling their customer service hotline or reporting it online through their website.
Is there a discount program for low-income households with exeloncorp?
Yes, exeloncorp offers assistance programs for eligible low-income households. You can find more information on their website.
Can I get a refund for a deposit I made to exeloncorp?
If you have a positive credit balance on your account, you can request a refund for your deposit by contacting exeloncorp's customer service hotline.
How can I check the status of a power outage in my area?
You can check the status of a power outage in your area through exeloncorp's outage map on their website or by calling their customer service hotline.
I cannot access my exeloncorp account online. What should I do?
If you are having trouble accessing your account online, you can try resetting your login credentials, clearing your internet browser's cache, or contacting exeloncorp's customer service for assistance.
Is there a way to view my energy usage history with exeloncorp?
Yes, you can view your energy usage history on exeloncorp's website or through their mobile app.
Can I receive alerts for power outages or other important updates from exeloncorp?
Yes, you can sign up to receive alerts from exeloncorp via email, text, or phone call. Information on how to sign up can be found on their website.