What is eztexting and how does it work?
Eztexting is a platform that allows businesses to send bulk SMS messages to their customers. It works by providing a user-friendly interface to manage contacts, create and schedule messages, and track delivery and response rates.
How do I sign up for an eztexting account?
To sign up for an eztexting account, go to the website and click on the "Sign Up" button. Follow the prompts to enter your information and create an account.
I forgot my password, how can I reset it?
If you forgot your password, click on the "Forgot Password" link on the login page. You will be prompted to enter your email address associated with your account and a password reset link will be sent to your email.
Can I send messages to international numbers through eztexting?
Yes, eztexting supports sending messages to international numbers. However, additional fees may apply for international messages.
How can I add contacts to my eztexting account?
To add contacts, go to the "Contacts" section and click on "Add Contacts." Follow the prompts to upload a CSV file or manually enter contacts.
I am receiving an error message saying "Mobile number is not valid," what should I do?
This error message means that the mobile number you entered is not in the correct format. Double-check the number and make sure it includes the country code and area code.
Is it possible to personalize messages with the recipient's name?
Yes, you can personalize messages by adding parameters such as {first_name} or {last_name} in the message text. The system will automatically fill in the recipient's name when the message is sent.
Can I schedule messages to be sent at a specific time and date?
Yes, you can schedule messages to be sent at any date and time through the "Schedule" feature. Simply select the desired date and time for the message to be sent.
I received a message stating "Delivery failed due to a blocked number," what does this mean?
This message means that the recipient's number has been blocked, most likely by their network provider. Try sending the message to a different number or contact the recipient to confirm if their number is still active.
How can I check the delivery status of my messages?
To check the delivery status of messages, go to the "Reports" section and click on "Delivery Report." You will be able to see a status for each message sent.
I am trying to add a credit card for payment, but it is not being accepted. What should I do?
Check to make sure you have entered the credit card information correctly, including the card number, expiration date, and security code. If the issue persists, contact your credit card provider to ensure there are no restrictions on the card.
Can I create and send messages from my mobile phone?
Yes, you can create and send messages from the eztexting mobile app, available for both iOS and Android devices.
Can I send MMS messages through eztexting?
Yes, eztexting supports sending MMS messages, which can include images, videos, and audio files. However, additional fees may apply for MMS messages.
I am unable to send messages and receiving an error saying "Insufficient balance," what should I do?
This error means that your account does not have enough funds to send the desired number of messages. You can add funds to your account through the "Billing" section.
How can I cancel a scheduled message?
To cancel a scheduled message, go to the "Scheduled" section and click on the message you want to cancel. Then, select "Delete" and confirm the action.
I have received a message stating "Unsubscribed" from a recipient. What does this mean?
This means that the recipient has opted out of receiving messages from your account. Once a number is unsubscribed, you will not be able to send any messages to that number.
Is there a limit to how many messages I can send in a day?
Depending on your eztexting plan, there may be a daily limit for the number of messages you can send. Check your plan details or contact customer support to confirm.
I want to add a new user to my account, how can I do that?
To add a new user to your account, go to the "Users" section and click on "Invite User." Enter the new user's email address and select their role and access permissions.
Can I receive replies from recipients?
Yes, you can receive replies from recipients. Messages sent from your eztexting account will have a designated reply number for recipients to respond to.
I am receiving a message stating "Duplicate mobile numbers found," what should I do?
This means that you are trying to add a contact with a mobile number that is already in your contact list. To avoid duplicates, you can merge the duplicate contact with the existing one in your contact list.
How do I delete a message?
To delete a message, go to the "Sent" section and click on the message you want to delete. Then, select "Delete" and confirm the action.
Is there a way to organize my contacts into separate groups?
Yes, you can create contact groups to organize your contacts. Go to the "Contacts" section and click on "Create Group." Choose a name for the group and add contacts to it.
Can I customize the sender ID for my messages?
Depending on your plan, you may be able to customize the sender ID for your messages. Contact customer support for more information.
I am trying to upload a CSV file, but it is not being accepted. What should I do?
Make sure the CSV file follows the required format, and all the required fields are included. You can also try converting the file to a different format or manually adding the contacts.
How can I stop receiving promotional messages from eztexting?
If you wish to stop receiving promotional messages from eztexting, you can click on the "Unsubscribe" link at the bottom of the email or contact customer support to be removed from the promotional list. Note that this will not affect any critical account-related messages you may receive.
I have been charged for messages I did not send, what should I do?
If you notice any unauthorized charges on your account, contact customer support immediately for assistance. It is also important to regularly check your account activity to catch any discrepancies.
Where can I find tutorials and resources for using eztexting?
You can find tutorials and resources on how to use eztexting on the website's Support page or by contacting customer support for assistance.
