Faceit FAQ

Answers to your most common questions about Faceit.

Quick, simple, and helpful information at a glance.

What is Faceit?
Faceit is an online platform for competitive multiplayer gaming.
How do I create a Faceit account?
You can create a Faceit account by going to their website and clicking on the "Sign Up" button.
How do I join a game on Faceit?
To join a game on Faceit, you can either join a queue for a specific game mode or join a party with friends and queue together.
Why can't I join a Faceit game?
There may be several reasons why you are unable to join a Faceit game, including server issues, maintenance, or being banned from the platform.
What should I do if I encounter an error on Faceit?
If you encounter an error on Faceit, try refreshing the page or restarting the game. If the issue persists, you can contact Faceit support for assistance.
What is a "VAC authentication error"?
A VAC authentication error is an error that occurs when the Valve Anti-Cheat system is unable to verify the integrity of your game files. This can often be resolved by verifying the game files through Steam.
Why am I getting a "failed to connect to server" error on Faceit?
This error can occur due to temporary server issues or connectivity problems on your end. You can try restarting your modem/router and verifying your internet connection.
Can I change my Faceit username?
Yes, you can change your Faceit username by going to your account settings and clicking on the "Edit" button next to your current username.
How do I add friends on Faceit?
To add friends on Faceit, you can either search for their username and send them a friend request or use the "Find Friends" feature to connect with friends from other platforms.
What is the Faceit anti-cheat?
The Faceit anti-cheat is a program that detects and prevents cheating in online games on their platform.
How do I report someone for cheating on Faceit?
What happens if I leave a Faceit game?
Leaving a Faceit game can result in a temporary ban and your Elo (rank) may be affected. It's important to only leave games for valid reasons.
Can I get a refund for a Faceit subscription I no longer want?
Faceit offers a 14-day refund policy for their subscription plans. However, if you have used the service during that time, you may not be eligible for a refund.
How do I cancel my Faceit subscription?
You can cancel your Faceit subscription by going to your account settings and selecting "Subscriptions." From there, you can click on "Cancel" next to the subscription you wish to cancel.
What is ELO on Faceit?
ELO is a measurement of a player's skill level on Faceit. It is used to determine matchmaking and ranking in competitive games.
How do I increase my ELO on Faceit?
You can increase your ELO on Faceit by consistently performing well in games and winning matches.
Why am I getting matched with players of a higher/lower ELO on Faceit?
The matchmaking system on Faceit takes into account several factors, including your ELO, the availability of players, and the game mode you have selected. This can result in matches with players of different ELO levels.
Why did I receive a cooldown on Faceit?
Cooldowns on Faceit are given as a punishment for leaving or disconnecting from games. The duration of the cooldown depends on the frequency of previous offenses.
How can I check my Faceit account's match history?
You can view your recent matches and match history on Faceit by going to your profile and clicking on the "Matches" tab.
Why am I receiving a "steam validation rejected" error on Faceit?
This error can occur if the Steam client or game files are corrupted. Verify the integrity of your game files through Steam to fix the issue.
What is the Faceit Shop?
The Faceit Shop is an online store where players can purchase game-related items, such as skins, from various games.
How do I purchase items from the Faceit Shop?
To purchase items from the Faceit Shop, you must have enough Faceit points, which can be earned by playing games and winning matches. Once you have enough points, you can click on the desired item and follow the checkout process.
Is Faceit free?
Yes, Faceit offers a free membership that allows players to join games and compete in tournaments. However, they also offer premium subscriptions with additional features.
How can I contact Faceit support?
You can contact Faceit support by submitting a ticket through their website or by emailing them at [email protected].
Why was my Faceit account banned?
Your Faceit account may have been banned for violating their terms of service, such as cheating, harassment, or inappropriate behavior. You can contact support for more information.
What is the minimum age requirement for using Faceit?
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