FamilySearch FAQ

Answers to your most common questions about FamilySearch.

Quick, simple, and helpful information at a glance.

What is FamilySearch?
FamilySearch is a free, non-profit genealogy website that offers access to billions of historical records, family trees, and other resources for genealogy research.
How can I create a FamilySearch account?
To create a FamilySearch account, go to the FamilySearch website and click on the "Sign In" button. Then, click on the "Create a Free Account" link and follow the instructions to fill out the registration form.
I forgot my FamilySearch username. How can I retrieve it?
If you have forgotten your FamilySearch username, you can click on the "Forgot Your Username?" link on the sign-in page. You will then be prompted to enter your email address and a verification code to retrieve your username.
Is there a cost for using FamilySearch?
No, FamilySearch is a completely free website for genealogy research and does not require a subscription or payment to access its resources.
I am having trouble signing in to my FamilySearch account. What should I do?
If you are having trouble signing in to your account, try resetting your password by clicking on the "Forgot Your Password?" link on the sign-in page. If this does not work, you can contact FamilySearch support for further assistance.
How can I search for my ancestors on FamilySearch?
To search for your ancestors on FamilySearch, start with the "Search" tab on the homepage. Enter relevant information such as names, dates, and locations to narrow down your search results.
I can't find a specific record on FamilySearch. What should I do?
If you are having trouble finding a specific record on FamilySearch, try broadening your search criteria or using different search terms. You can also reach out to FamilySearch support for help.
How can I add information to my family tree on FamilySearch?
To add information to your family tree, click on the "Family Tree" tab on the homepage and then select the relevant person in your tree. You can then click on the "Add" button to add information, such as a new family member or source citation.
I found an incorrect or duplicated record on FamilySearch. How can I fix it?
If you spot an incorrect or duplicated record on FamilySearch, you can click on the "Report a Problem" link on the record's page and submit a correction. FamilySearch volunteers will review and update the record as needed.
Is it possible to share my FamilySearch family tree with others?
Yes, you can share your family tree with others through FamilySearch's "Share" feature. You can also give other users permission to edit your tree if desired.
Can I access FamilySearch records from my mobile device?
Yes, FamilySearch has a mobile app available for both iOS and Android devices. You can also access the website through your mobile device's browser.
How can I learn more about using FamilySearch and genealogy research?
FamilySearch offers a variety of learning resources, including online tutorials, webinars, and in-person classes. You can also check out the "Get Help" section on the website for more tips and guidance.
What should I do if I encounter an error message on FamilySearch?
If you receive an error message on FamilySearch, try refreshing the page or clearing your browser's cache and cookies. If the error persists, you can contact FamilySearch support for assistance.
I accidentally deleted information from my family tree on FamilySearch. Can I get it back?
If you accidentally deleted information from your family tree, you can click on the "Restore" button in the upper right corner of the edit screen. FamilySearch keeps a history of changes made to your tree and you can revert back to a previous version if needed.
Can I upload my own family history documents and photos to FamilySearch?
FamilySearch allows users to upload their own family history documents and photos to their family tree. This can be done through the "Memories" tab.
How can I print my family tree from FamilySearch?
To print your family tree from FamilySearch, click on the "Family Tree" tab and then select the "Fan Chart" view. From there, you can click on the "Print" button to generate a printable chart of your family tree.
I am unable to view some records on FamilySearch. Why is this happening?
Some records on FamilySearch may be restricted due to privacy laws or agreements with the record's custodian. Make sure you are signed in to see all available records.
Can I add living relatives to my family tree on FamilySearch?
Yes, you can add living relatives to your family tree on FamilySearch. However, living individuals will not be visible to other users unless they are entered by the person themselves or you get their consent to display their information.
I am having trouble using a specific feature on FamilySearch. What should I do?
If you are having trouble using a specific feature on FamilySearch, check the "Help" section on the website for tutorials and troubleshooting tips. If the issue persists, you can contact FamilySearch support for assistance.
Is there a limit to how big my family tree can be on FamilySearch?
There is no limit to how big your family tree can be on FamilySearch. You can add as many ancestors and descendants as you want.
Can I download my family tree from FamilySearch?
Yes, you can download your family tree from FamilySearch by going to the "Family Tree" tab and clicking on the "Export" button. You can choose to export your tree as a GEDCOM file, which can be opened in other genealogy software.
How can I correct a mistake in my family tree on FamilySearch?
To correct a mistake in your family tree, click on the person's name and then select the "Edit" option. You can then make any necessary changes and save them.
How can I contribute to FamilySearch's records database as a volunteer?
FamilySearch has a volunteer indexing program where volunteers can help transcribe and digitize historical records. You can learn more and sign up to become a volunteer on the FamilySearch website.
Can I search for records in a specific location on FamilySearch?
Yes, you can filter your search results by a specific location on FamilySearch. Go to the "Search" tab and click on the "Filters" button to select a specific location to search within.
Is there a limit to how many records I can view on FamilySearch?
There is no limit to how many records you can view on FamilySearch. You can search and view as many records as you would like.
I am having trouble viewing a record on FamilySearch. What should I do?
If you are having trouble viewing a record on FamilySearch, make sure your browser is up-to-date and try clearing your browser's cache and cookies. You can also try accessing the record through a different web browser. If the issue persists, you can contact FamilySearch support for assistance.