What is Fandango?
Fandango is an online ticketing platform that allows users to purchase movie tickets and see showtimes for participating theaters.
How do I purchase tickets on Fandango?
You can purchase tickets by selecting a movie, entering your location and preferred theater, and selecting a showtime. Then, you can choose your seats and complete the checkout process.
Can I cancel or exchange my Fandango tickets?
It depends on the theater's policies. You may be able to cancel or exchange your tickets before the showtime, but there may be a fee. Check the specific theater's policy or contact Fandango customer service for assistance.
Why does my Fandango order show a processing error?
This could be due to a technical issue or an error in your billing information. Double check your payment information and try again. If the error persists, contact Fandango customer service for assistance.
What should I do if I didn't receive my Fandango email confirmation?
Check your spam or junk folder. If it's not there, you can try resending the confirmation email from your Fandango account or contact customer service for assistance.
How do I access my Fandango tickets?
You can access your tickets through the confirmation email or by logging into your Fandango account. You can also show your digital tickets in the Fandango app.
Can I use Fandango to purchase tickets for any theater?
Fandango covers a wide variety of theaters, but not all theaters participate. You can check if your preferred theater is available on Fandango through the website or app.
What should I do if I don't see my preferred showtime on Fandango?
Showtimes for certain theaters may not be available on Fandango. You can check the theater's website or contact Fandango customer service for assistance.
Why can't I select my preferred seats on Fandango?
This could be due to the theater's policy or availability. You can select other available seats or contact customer service for assistance.
Can I use Fandango gift cards to purchase tickets?
Yes, you can use Fandango gift cards as a form of payment. Simply enter the gift card code at checkout.
How do I redeem my Fandango promo code?
You can enter a promo code at checkout. Make sure to check the terms and conditions to ensure the code is still valid and applicable to your purchase.
What should I do if my Fandango tickets are not printing correctly?
Make sure your printer is set to print at 100% scale and that the ink is not running low. If the issue continues, contact customer service for assistance.
Can I purchase Fandango tickets with cash?
You can purchase tickets with cash at participating theaters. You cannot use cash for online transactions or at non-participating theaters.
Why does my Fandango transaction show a different theater than the one I selected?
It is possible that the specific showtime is not available at the theater you selected. Check your confirmation email or contact customer service for clarification.
How do I join the Fandango VIP program?
You can join the program for free by creating a Fandango account. Once you make four eligible movie ticket purchases, you will be upgraded to VIP status.
What are the benefits of the Fandango VIP program?
VIP members can earn points for movie ticket purchases, access exclusive perks, and receive special promotions and discounts.
How do I change or update my Fandango account information?
You can update your account information, including email address and password, by logging into your account and going to the "Profile Settings" section.
What should I do if my Fandango account is locked?
If your account is locked, you can reset your password by clicking "Forgot Password" on the login page. If the issue persists, you can contact customer service for assistance.
Why am I being charged a convenience fee on Fandango?
Fandango charges a convenience fee for online ticket purchases, which covers the cost of providing the service. This fee may vary depending on the theater and location.
Can I use a Fandango gift card to cover the convenience fee?
Gift cards cannot be used to cover the convenience fee, as it is a separate charge from the ticket price.
I have purchased a Fandango gift card, but the recipient did not receive it. What should I do?
Check the recipient's spam or junk folder. If the card is still not received, you can contact customer service for assistance.
How do I request a refund for my Fandango tickets?
Refunds are subject to the theater's policies. You can request a refund through your Fandango account, but it is ultimately up to the theater's discretion.
What should I do if I didn't receive a receipt for my Fandango purchase?
You should receive an order confirmation email upon completing your purchase. If you do not see it, check your spam folder or contact customer service for assistance.
How do I report a bug or technical issue with the Fandango website or app?
You can report any technical issues or bugs by contacting Fandango customer service or leaving feedback on the Help & Info section of the website or app.
How can I provide feedback or suggestions to Fandango?
You can send feedback or suggestions through the website or app's Help & Info section or by contacting customer service.
