What is fast-pay?
Fast-pay is a digital payment system that allows for quick and secure transactions between individuals and businesses.
How do I sign up for fast-pay?
You can sign up for fast-pay by creating an account through the fast-pay website or mobile app.
What types of transactions can I make with fast-pay?
Fast-pay can be used for a variety of transactions including online purchases, person-to-person transfers, and bill payments.
Why am I getting an error message when trying to make a payment?
There could be many reasons for an error message, such as insufficient funds, incorrect payment details, or technical issues. Please double check your information and try again. If the issue persists, contact fast-pay customer support.
Is fast-pay a secure payment method?
Yes, fast-pay uses advanced encryption and security measures to protect your personal and financial information.
Can I cancel a payment made through fast-pay?
It depends on the recipient's payment acceptance policies. If you made a mistake, contact the recipient and request to cancel the payment.
How do I add a bank account to my fast-pay account?
You can link a bank account to your fast-pay account by going to the "Settings" section and selecting "Add Bank Account." Follow the prompts to complete the process.
I forgot the password to my fast-pay account, what should I do?
Go to the fast-pay login page and click on "Forgot Password." Follow the prompts to reset your password.
Can I use fast-pay internationally?
Fast-pay is currently only available for domestic transactions within the country where it operates.
Is there a limit on how much I can transfer with fast-pay?
Yes, there are daily and monthly limits for fast-pay transactions. You can check your specific limit by going to the "Settings" section of your account.
How long does it take for a fast-pay transfer to be completed?
Generally, fast-pay transfers are completed instantly, but it may take up to 1-3 business days in some cases, depending on the recipient's bank.
What happens if my fast-pay transaction is unsuccessful?
If a transaction is unsuccessful, the funds will typically be returned to your fast-pay account within a few business days.
Can I dispute a transaction made through fast-pay?
Yes, if you did not authorize a transaction or if there is an issue with the purchased product or service, you can dispute the transaction by contacting fast-pay customer support.
Do I need to provide any documentation to use fast-pay?
Some countries may require proof of identity and/or address to use fast-pay. Please refer to your local regulations or contact fast-pay customer support for more information.
How do I update my personal information on fast-pay?
You can update your personal information by going to the "Profile" section of your account and selecting the information you want to change.
Can I send money to someone who doesn't have a fast-pay account?
No, the recipient must have a fast-pay account to receive funds through the platform.
How do I add a debit or credit card to my fast-pay account?
You can add a debit or credit card to your fast-pay account by going to the "Settings" section and selecting "Add Debit/Credit Card." Follow the prompts to complete the process.
Is there a fee for using fast-pay?
Fast-pay charges a small percentage of the transaction amount as a processing fee. Please check your specific fee schedule on the fast-pay website or app.
I accidentally sent money to the wrong person through fast-pay, what should I do?
Contact fast-pay customer support immediately to report the issue and request a refund.
Why is my fast-pay account restricted?
Your account may be restricted for security reasons or if there is a violation of fast-pay's terms of use. Contact fast-pay customer support for further assistance.
Can I link multiple bank accounts or cards to my fast-pay account?
Yes, you can link multiple bank accounts or cards to your fast-pay account to make transactions more convenient.
Is fast-pay available for businesses?
Yes, fast-pay offers a business account option for companies to accept payments from customers and make payments to employees or vendors.
How do I close my fast-pay account?
To close your fast-pay account, you can contact customer support or go to the "Settings" section and select "Close Account."
Is there a customer support hotline for fast-pay?
Yes, fast-pay has a customer support hotline that you can call for assistance with any issues or questions.
Can I use fast-pay to make recurring payments?
Yes, you can set up automatic payments for bills and subscriptions using fast-pay's recurring payment feature.
Where can I find my transaction history on fast-pay?
You can view your transaction history by going to the "Activity" section of your fast-pay account.
