What is FastPay?
FastPay is an online payment service that allows you to securely send and receive money with ease.
How do I sign up for FastPay?
To sign up for FastPay, visit our website and click on the sign-up button. You will be asked to fill in some necessary information, and your account will be created.
What is the transaction limit on FastPay?
The transaction limit on FastPay depends on your account type and country of residence. Please refer to our website for more information.
How can I add money to my FastPay account?
You can add money to your FastPay account by linking your bank account or credit/debit card. You can also receive payments from others directly into your account.
Why am I getting an error message when trying to add my bank account?
This could be due to various reasons, such as incorrect account information, technical issues, or restrictions on your bank's end. Please double-check your account details and contact your bank if the issue persists.
Can I use FastPay internationally?
Yes, you can use FastPay internationally, but you may be subject to different transaction fees and currency conversion rates.
Why is my payment on hold?
Payments may be put on hold for security reasons or verification purposes. Please contact our customer support team to resolve the issue.
How long does it take for a payment to be processed?
Most payments are processed instantly, but some may take up to 24 hours for security checks and verification.
Can I cancel a payment on FastPay?
It is not possible to cancel a payment once it has been initiated. However, you can request a refund from the recipient.
How can I request a refund?
To request a refund, go to the transaction details and click on the "Request a Refund" button. If the recipient approves the refund, the money will be returned to your account.
Why is my credit/debit card not being accepted on FastPay?
This could be due to several reasons, such as incorrect card information, insufficient funds, or technical issues. Please contact your card issuer for further assistance.
My transaction failed, but the money was deducted from my account. What should I do?
In such cases, the money will automatically be refunded to your account within 3-5 business days. If the refund is not received, please contact our customer support team for further assistance.
Can I link multiple bank accounts to my FastPay account?
Yes, you can link multiple bank accounts to your FastPay account, but only one can be designated as your primary account.
How can I change my primary bank account?
To change your primary bank account, go to your account settings and select the new bank account as your primary account.
Is my personal information safe with FastPay?
We take the security and privacy of our customers very seriously. We have strict measures in place to protect your personal information.
Can I send money to someone who does not have a FastPay account?
Yes, you can send money to anyone with a valid email address or phone number. They will receive a notification to sign up for a FastPay account to receive the payment.
Does FastPay charge any fees for transactions?
FastPay charges a small fee for each transaction. Please refer to our website for detailed information on our fees.
Why did my transaction get declined?
Transactions can be declined for various reasons, such as insufficient funds, incorrect details, or security concerns. Please check your account and contact our customer support team for further assistance.
Are there any limits on the number of transactions I can make in a day?
Yes, there are certain limits on the number and amount of transactions you can make in a day. Please refer to our website for more information.
Can I use FastPay on my mobile device?
Yes, FastPay is available as a mobile app for both iOS and Android devices.
How can I report suspicious activity on my FastPay account?
If you notice any unusual or suspicious activity on your FastPay account, please contact our customer support team immediately.
Can I change my FastPay password?
Yes, you can change your password from your account settings. We recommend frequently changing your password for security purposes.
I forgot my FastPay password. How can I reset it?
To reset your password, click on the "Forgot password" link on the login page and follow the instructions. A password reset link will be sent to your registered email address.
How can I update my account information?
You can update your account information, such as your name, email, and address, from your account settings.
Can I use FastPay for business transactions?
Yes, FastPay offers business accounts with additional features and tools for managing business transactions.
Where can I find my transaction history?
Your transaction history can be found in your account activity section on our website or mobile app.
I have a complaint regarding a transaction. How can I escalate it?
If you have a complaint or issue regarding a transaction, please contact our customer support team. If the issue is not resolved, you can escalate it to our dispute resolution team for further assistance.
