Fibernet FAQ

Answers to your most common questions about Fibernet.

Quick, simple, and helpful information at a glance.

How do I troubleshoot slow internet speeds on my fibernet connection?
Check for any network congestion, reset your modem/router, limit the number of devices connected, and contact your service provider if the issue persists. For more information, click here: https://www.att.com/support/article/u-verse-high-speed-internet/KM1186349/
What should I do if my fibernet connection keeps dropping?
Check your cables and modem/router for any loose connections, update your firmware, and contact your service provider if the problem continues.
How can I fix the "limited connectivity" error message on my fibernet connection?
Try unplugging and replugging your modem/router, resetting your network settings, and updating your network adapter drivers. If the issue persists, contact your service provider for further assistance.
Why does my fibernet connection keep disconnecting and reconnecting?
This issue could be caused by a faulty modem/router, faulty cables, or a weak Wi-Fi signal. Check your equipment and contact your service provider for further assistance if needed.
How do I set up a new fibernet connection?
Contact your service provider to schedule an installation appointment. They will provide you with a modem/router and assist you with setting up your new connection.
How can I check my fibernet connection speed?
You can use an online speed test tool or contact your service provider for more accurate results.
What does the "DNS server not responding" error mean and how can I fix it?
It means there is an issue with your DNS configuration. Try resetting your modem/router, clearing your browser's cache, or changing your DNS settings to a public DNS server like Google's (8.8.8.8). If the problem persists, contact your service provider.
What should I do if I am unable to access certain websites while on my fibernet connection?
Check if the website is down using a website checking tool or try accessing it on a different device. If the issue persists, contact your service provider to check for any network outages.
How do I change my fibernet Wi-Fi password?
Login to your router's settings and locate the wireless settings. From there, you can change your Wi-Fi password. For more detailed instructions, refer to your router's user manual or contact your service provider for assistance.
Why am I experiencing frequent disconnections while on my fibernet Wi-Fi?
It could be due to physical obstructions, a weak Wi-Fi signal, or interference from other electronic devices. Try moving closer to the router, using a Wi-Fi range extender, or changing the wireless channel in your router's settings.
What should I do if I am unable to connect to my fibernet Wi-Fi even with the correct password?
Try resetting your router, updating your wireless devices' drivers, or contacting your service provider for assistance.
How do I fix the "limited or no connectivity" error on my fibernet Wi-Fi?
Try restarting your router, updating your network adapter drivers, or resetting your network settings. If the problem persists, contact your service provider for further troubleshooting.
How can I protect my fibernet Wi-Fi from unauthorized access?
Use a strong WPA2 password, enable network encryption, and disable WPS. You can also set up a guest network for visitors. For more tips, click here: https://www.lifewire.com/lock-your-wifi-router-818153
How do I set up a static IP address on my fibernet connection?
Contact your service provider for assistance with setting up a static IP address.
Why am I experiencing high latency while gaming on my fibernet connection?
This could be due to network congestion, a weak Wi-Fi signal, or a bottleneck in your system. Try limiting the number of devices connected to your network, upgrading your router, or contacting your service provider for better bandwidth options.
What should I do if my fibernet connection is not working at all?
Check if your bill is paid and if there are any service outages in your area. If not, try resetting your router, modem, and any other networking equipment. If the problem persists, contact your service provider for further assistance.
How can I fix the "no internet access" error on my fibernet connection?
Check if your modem and router are connected properly, reset your network settings, and contact your service provider if the problem continues.
How do I change my fibernet plan or upgrade my current plan?
Contact your service provider and inquire about available plan options. They will guide you through the process of changing or upgrading your fibernet plan.
What should I do if I am not getting the internet speed I am paying for on my fibernet connection?
Run a speed test to confirm, reset your modem/router, and contact your service provider for further assistance.
How can I cancel my fibernet service?
Contact your service provider and request to cancel your service. They will guide you through the cancellation process and any necessary return of equipment.
How do I set up a VPN on my fibernet connection?
Refer to your VPN provider's instructions or contact them for assistance. You may also need to contact your service provider for any necessary settings or configurations.
How do I reset my fibernet modem or router?
Most modems and routers have a reset button that can be pressed using a paperclip or pen. Hold the button for about 10 seconds and release. The device will then reset to its default settings.
How do I troubleshoot a "limited or no connectivity" error on my fibernet connection on a Mac?
Try resetting your network settings, renewing your DHCP lease, or configuring your network settings manually. If the problem persists, contact your service provider for assistance.
What is a fibernet connection and how does it differ from traditional internet connections?
Fibernet is an internet connection that uses fiber optic cables to transmit data at high speeds. It is faster and more reliable than traditional internet connections such as DSL or cable.
How do I report a problem with my fibernet connection or service?
Contact your service provider's customer support team via phone, email, or online chat. Provide them with a detailed description of your issue and they will assist you in finding a solution.