What is Fidelity Communications?
Fidelity Communications is a telecommunications company that provides internet, television, and phone services to residential and business customers.
How do I set up my Fidelity Communications services?
You can set up your Fidelity Communications services by contacting their customer service department or by visiting their website to place an order.
How can I pay my Fidelity Communications bill?
You can pay your Fidelity Communications bill online, by mail, or in person at one of their payment centers. You can also set up automatic payments through your bank account.
Why am I experiencing slow internet speeds?
There could be several reasons for slow internet speeds, including network congestion, distance from the nearest service tower, or an issue with your equipment. Contact Fidelity Communications for assistance troubleshooting the issue.
How can I improve my internet speeds?
You can improve your internet speeds by using a wired connection instead of Wi-Fi, reducing the number of devices connected to your network, or upgrading to a higher internet speed package.
Can I transfer my Fidelity Communications services to a new address?
Yes, Fidelity Communications offers service transfer for customers moving to a new location within their service area. Contact them for assistance with this process.
Why is my cable TV not working?
Your cable TV may not be working due to a problem with the signal, an issue with your equipment, or maintenance in your area. Contact Fidelity Communications for help resolving the issue.
Can I watch TV on my mobile devices with Fidelity Communications?
Yes, you can watch TV on your mobile devices with Fidelity Communications by using their FidelityTV app.
How do I troubleshoot issues with my phone service?
If you are experiencing issues with your phone service, try checking your phone connections and rebooting your equipment. If the issue persists, contact Fidelity Communications for further assistance.
Why am I receiving error messages on my TV screen?
Error messages on your TV screen could indicate a problem with your cable box or signal. Try rebooting your equipment and if the issue persists, contact Fidelity Communications for help.
How do I access my voicemail with Fidelity Communications?
To access your voicemail with Fidelity Communications, dial your phone number and press the * key when the voicemail greeting starts. Then follow the prompts to listen to and manage your messages.
Can I view and pay my bill online?
Yes, you can view and pay your Fidelity Communications bill online by registering for an account on their website. You can also set up automatic payments for convenience.
What do I do if I forgot my online account login information?
If you forgot your online account login information, click on the "forgot username or password" link on the login page and follow the prompts to reset your information.
How do I report an outage?
You can report an outage by contacting Fidelity Communications customer service. They will be able to provide updates and estimated restoration times.
What should I do if I receive a suspicious phone call or email claiming to be from Fidelity Communications?
If you receive a suspicious phone call or email claiming to be from Fidelity Communications, do not give out any personal information. Contact Fidelity Communications directly to verify the authenticity of the communication.
Can I add or remove channels from my TV package?
Yes, you can add or remove channels from your TV package by contacting Fidelity Communications customer service or managing your account online.
How do I set up parental controls on my TV?
To set up parental controls on your TV, go to the menu options on your cable box and select the parental control settings. You can then set a PIN and customize which channels and programs are restricted.
How do I change my Wi-Fi network name and password?
To change your Wi-Fi network name and password, log in to your Fidelity Communications online account and navigate to your Wi-Fi settings. There, you can change your network name and password.
Can I upgrade or downgrade my internet speed package?
Yes, you can upgrade or downgrade your internet speed package by contacting Fidelity Communications customer service. There may be fees associated with these changes.
How do I set up call forwarding for my phone?
To set up call forwarding for your phone, dial *72 followed by the phone number you want your calls forwarded to. To turn off call forwarding, dial *73.
How do I troubleshoot issues with my email?
If you are experiencing issues with your email, try logging in from a different device, clearing your browser's cache, or contacting Fidelity Communications customer service for assistance.
Can I access my email on my mobile devices?
Yes, you can access your Fidelity Communications email on your mobile devices by setting up your account through the email app or by using the Fidelity Webmail portal.
How do I reset my cable box?
To reset your cable box, unplug it from the power source for 30 seconds and then plug it back in. If the issue persists, contact Fidelity Communications for further assistance.
How do I change my account information?
To change your account information, log in to your Fidelity Communications online account and navigate to the account settings. From there, you can update your personal details, payment information, and more.
Can I cancel my Fidelity Communications services?
Yes, you can cancel your Fidelity Communications services at any time by contacting customer service. Keep in mind that there may be fees for cancelling mid-contract.
How do I return my cable box or modem?
To return your cable box or modem, visit a Fidelity Communications payment center or contact customer service to request a return label. The equipment must be returned in good working condition to avoid additional fees.
