Filescom FAQ

Answers to your most common questions about Filescom.

Quick, simple, and helpful information at a glance.

What does it mean when I receive the error message "Access denied" when trying to open a file?
This means that you do not have the necessary permissions to access the file. Contact your system administrator for assistance.
How do I fix the error message "File not found" when trying to open a document?
Check the file's location and make sure it has not been moved or deleted. If necessary, use the search function on your device to locate the file.
Why can't I open this file on my computer?
It is possible that the file is corrupted or may not be compatible with the software you are using. Try opening it on a different device or using a different program.
What does it mean when I receive the error "File is in use" when trying to delete it?
This means that the file is currently being accessed by another program or person. Close any programs using the file and try again.
How can I recover a deleted file?
If you have a backup of the file, you can restore it from there. Otherwise, there are some recovery software programs available that may be able to help.
Why am I getting a "File is empty" error message?
This means that the file has no data or information. Make sure you have the correct file and that it has not been accidentally deleted or overwritten.
How can I fix a corrupted file?
There are various file repair programs available that can attempt to fix corrupted files. You can also try opening the file in a different program or on a different device.
What should I do if my file won't save properly?
This could be due to a variety of factors, such as low disk space, a faulty hard drive, or a corrupted file. Try saving the file to a different location or format.
Why is my file taking a long time to open?
This could be due to its large size, slow internet connection, or a heavy workload on your device. Try closing other programs and clearing your device's cache.
Why am I receiving a "File extension not supported" error message?
This means that the file type is not compatible with the program you are using. Try opening the file in a different program or converting it to a compatible format.
What causes a "File cannot be modified" error?
This error usually occurs when the file is locked or in read-only mode. Check the file properties and make sure you have permission to modify it.
How can I encrypt my files for added security?
You can use third-party encryption software or built-in features on your device. Use a strong password and store it in a safe place to ensure you can access the encrypted file in the future.
What does it mean when I receive the error "File is too large to attach" in an email?
This means that the file exceeds the size limit for attachments set by the email service provider. Try compressing the file or using a file-sharing service instead.
Why am I seeing the error "File sharing not allowed"?
This means that the file permissions do not allow for sharing with others. Contact the owner of the file for permission to share it.
How can I access a file that is protected by a password?
If you have the password, you can enter it when prompted to unlock the file. If you do not have the password, you will not be able to access the file.
What should I do if I receive the error "File is corrupted and cannot be opened"?
Try opening the file in a different program or use a file repair software to try and fix the corruption. If neither of these options work, the file may be permanently damaged.
Why can't I rename this file?
You may not have the necessary permissions or the file may currently be open in another program. Close the file and try again, or check with the file's owner for permission to rename it.
How do I convert a file to a different format?
There are various file conversion tools available online. Alternatively, you can open the file in a compatible program and save it as a different file type.
Why does my file disappear when I try to move it to a different folder?
This could be due to a glitch or a file system error. Try refreshing the folder or restarting your device.
How do I fix the error "Disk is full" when trying to save a file?
This means that your device does not have enough storage space to save the file. Delete unnecessary files or transfer them to an external storage device to free up space.
Why am I receiving the error "File path is too long"?
Some file systems have a limit on the length of the file path, and if the file exceeds this limit, you may receive this error. Try shortening the file name or moving it to a higher-level folder.
What should I do if I can't open a file that I downloaded from the internet?
It may be a security feature to protect your device from harmful files. Try adjusting your security settings or contacting the website for assistance.
How can I protect my file from being accidentally deleted?
You can use the "read-only" or "hidden" file attributes to prevent accidental deletion. You can also regularly backup your files to avoid losing important data.
Why does my file keep crashing my program?
This could be due to an outdated program or a corrupted file. Try updating the program or repairing the file.
How do I copy a file to a different folder or device?
Right-click on the file and select "copy," then navigate to the desired location and right-click again to select "paste." Alternatively, you can use the "Ctrl + C" and "Ctrl + V" keyboard shortcuts.
What does it mean when I receive the error "File too large to print"?
This means that the file exceeds the printer's capabilities or the printer does not have enough memory to process the file. Try reducing the file size or printing on a different printer.
Why can't I open this file on my mobile device?
The file may not be compatible with the mobile app you are using. Try using a different app or converting the file to a compatible format.