Finnair FAQ

Answers to your most common questions about Finnair.

Quick, simple, and helpful information at a glance.

What should I do if I receive an error message while booking a flight on Finnair?
If you receive an error message while booking a flight on Finnair, try refreshing the page and clearing your browser's cache. If the issue persists, contact Finnair's customer service for assistance.
Why am I getting a "booking not confirmed" error message after submitting my payment?
This could indicate a problem with the payment processing. Check with your bank to ensure the payment was successfully processed.
What should I do if I receive a "flight not available" error message when trying to book a specific flight?
This could mean that the flight is fully booked or unavailable for the date you have selected. Try selecting a different date or contacting Finnair's customer service for assistance.
How do I solve a "seat not assigned" error message after booking a Finnair flight?
You can assign a seat by logging into your booking on Finnair's website and selecting your preferred seat option. If the issue persists, contact Finnair's customer service for assistance.
What should I do if I receive an error message saying "payment declined" when trying to purchase ancillary services?
This could mean that your payment method was declined. Try using a different payment method or contacting your bank for assistance.
How can I fix a "flight schedule changed" error message when trying to check-in for my Finnair flight?
This could mean that the flight schedule has been changed and your original seat assignment is no longer available. Try selecting a new seat or contacting Finnair's customer service for assistance.
What should I do if I receive an error message when trying to retrieve my Finnair booking on their website?
This could be due to technical issues or incorrect login information. Try using a different device or browser to access your booking, or reset your password if necessary.
How do I resolve a "passport details incomplete" error message after submitting my passenger information for Finnair check-in?
Make sure all required passport information is filled out correctly and try submitting the passenger information again. If the issue persists, contact Finnair's customer service for assistance.
What should I do if I receive an error message stating "booking not found" when trying to check-in for my Finnair flight?
This could mean there was an error with your booking, such as a misspelled name or incorrect booking reference number. Contact Finnair's customer service for assistance.
How can I fix a "flight fully booked" error message when trying to purchase a Finnair flight?
This means that there are no more available seats on the flight you are trying to book. Try selecting a different flight or contacting Finnair's customer service for assistance.
What should I do if I receive an error message when trying to add baggage to my Finnair booking?
This could mean that the baggage option is not available for your specific flight or fare type. Contact Finnair's customer service for more information.
How do I resolve a "duplicate booking" error message after trying to make changes to my Finnair flight?
This could mean that you have multiple bookings for the same flight. Contact Finnair's customer service to confirm and make changes if necessary.
What should I do if I receive an error message when trying to cancel my Finnair flight?
This could mean that the flight is non-refundable or that the cancellation period has passed. Contact Finnair's customer service for more information.
How can I fix an "invalid credit card" error message when trying to pay for my Finnair flight?
Make sure all credit card information is entered correctly, including the billing address. If the issue persists, try using a different credit card or contact your bank for assistance.
What should I do if I receive an error message when trying to check-in online for my Finnair flight?
This could be due to technical issues or incorrect login information. Try using a different device or browser to access online check-in, or reset your password if necessary.
How do I resolve an "invalid voucher code" error message when trying to apply a Finnair voucher to my booking?
Make sure the voucher code is entered correctly and has not expired. If the issue persists, contact Finnair's customer service for assistance.
What should I do if I receive an error message when trying to change my Finnair flight dates?
This could mean that the fare rules do not allow changes, or that there are no available flights for your desired travel dates. Contact Finnair's customer service for more information.
How can I fix an "unaccompanied minor" error message when trying to book a flight for my child on Finnair's website?
This means that your child's age does not meet the requirements for unaccompanied minor travel on Finnair. Contact Finnair's customer service for more information.
What should I do if I receive an error message when trying to add a special service request (SSR) to my Finnair booking?
This could mean that the specific service is not available for your flight or that there is an error in the request. Contact Finnair's customer service for assistance.
How do I resolve a "flight not operating" error message for my Finnair flight?
This means that your flight has been cancelled. Contact Finnair's customer service for information on rebooking or requesting a refund.
What should I do if I receive an error message when trying to access Finnair's mobile app?
This could be due to technical issues or an outdated app version. Try reinstalling the app or contacting Finnair's customer service for assistance.
How can I fix a "technical error" message when trying to book a flight on Finnair's website?
This could be due to temporary technical issues on the website. Try refreshing the page or clearing your browser's cache. If the issue persists, contact Finnair's customer service for assistance.
What should I do if I receive an error message when trying to request a refund for my Finnair flight?
This could mean that the ticket is non-refundable or that the refund period has passed. Contact Finnair's customer service for more information.
How do I resolve a "payment not processed" error message after trying to purchase a Finnair flight?
This could mean that there was an error with the payment processing. Try using a different payment method or contact your bank for assistance.
What should I do if I encounter a "missing baggage" error message after checking-in for my Finnair flight?
Contact Finnair's customer service immediately to report your missing baggage and file a claim. Keep your baggage receipt and boarding pass for reference.
How can I fix a "seat selection not available" error message when trying to choose my seat on Finnair's website?
This means that seat selection is not available for your flight or fare type. Contact Finnair's customer service for more information or try selecting a different fare type.
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