What should I do if I am unable to log in to my First American Bank account?
If you are having trouble logging in, try resetting your password by clicking on the Forgot Password link on the login page. If the issue persists, contact customer service for assistance.
Why am I receiving an error message stating that my account is locked?
Your account may be locked if there have been too many failed login attempts. Contact customer service to unlock your account and reset your password.
How do I report a suspected fraudulent transaction on my First American Bank account?
Contact customer service immediately and provide details about the transaction. You can also file a fraud report on the Federal Trade Commissions website at https://www.ftc.gov/.
What should I do if I spot suspicious activity on my First American Bank account?
If you notice any unauthorized transactions or changes to your account, contact customer service immediately. You can also monitor your account activity regularly to catch any suspicious activity early on.
Why am I receiving an error message when trying to make a purchase with my First American Bank card?
The transaction may be declined if you do not have enough funds in your account or if there is an issue with the merchants payment system. Contact customer service if you believe there is an issue with your account.
Can I use my First American Bank card overseas?
Yes, First American Bank debit and credit cards can be used for international transactions. Be aware that foreign transaction fees may apply.
How do I apply for a new or replacement debit or credit card from First American Bank?
You can apply for a new card by visiting a First American Bank branch or by calling customer service. If you need a replacement card, you can request one through online banking or by contacting customer service.
Why is my debit card being declined for online purchases?
Your debit card may be declined for online purchases if you have not selected the option to enable online transactions. Log in to online banking to enable this feature or contact customer service for assistance.
Can I make a deposit using the First American Bank mobile app?
Yes, you can deposit checks through the mobile app by using your smartphone's camera. Just follow the instructions on the app to complete the deposit.
How do I sign up for online banking with First American Bank?
Visit the First American Bank website and click on the Enroll Now link to sign up for online banking. You will need your account number and some personal information to complete the enrollment process.
Why am I receiving an error message when trying to transfer funds between accounts?
There may be an issue with the account information or insufficient funds. Contact customer service for assistance with completing the transfer.
Can I schedule recurring payments through First American Banks online banking?
Yes, you can schedule recurring payments for bills or other expenses through online banking. Log in and select the Bill Pay option to set up recurring payments.
What should I do if I have forgotten my online banking login information?
Click on the Forgot Login link on the online banking login page and follow the prompts to reset your login information. If you are still unable to access your account, contact customer service for assistance.
How long does it take for a check deposit to be credited to my account?
Depending on the type of check, it may take 1-5 business days for the funds to become available in your account. Contact customer service for specific details related to your deposit.
What are the First American Bank's routing and transit numbers?
The routing and transit numbers for First American Bank are 071004570 for wire transfers and 071925890 for ACH transactions.
Can I pay my First American Bank credit card bill online?
Yes, you can make one-time or recurring credit card payments through online banking. Log in and select the Credit Card Payment option to make a payment.
How can I request a stop payment on a check through First American Bank?
You can request a stop payment by contacting customer service or by logging in to online banking and submitting a stop payment request through the Services tab.
Can I open a new First American Bank account online?
No, new account openings must be done in person at a First American Bank branch. You can schedule an appointment online or by contacting customer service.
How do I change my mailing address with First American Bank?
You can update your address by logging in to online banking and selecting the Services tab, or by contacting customer service for assistance.
What happens if I forget to pay my First American Bank credit card bill?
If you miss your credit card payment, you may be charged a late fee and your interest rate may increase. Make sure to pay your bill on time to avoid these fees.
How do I dispute a credit card charge with First American Bank?
You can dispute a credit card charge by contacting customer service or by completing a dispute form and mailing it to the address listed on the back of your credit card statement.
Can I request a temporary increase on my First American Bank credit card limit?
Yes, you can request a temporary credit limit increase by contacting customer service or by logging in to online banking and submitting a request through the Services tab.
How do I sign up for eStatements with First American Bank?
Log in to online banking and select the eStatements option to sign up for electronic statements. You will need to provide your email address to receive eStatements.
What should I do if I am a victim of identity theft?
Contact First American Bank customer service immediately to report any fraudulent activity and take necessary steps to protect your identity. You can also report identity theft to the Federal Trade Commission at https://www.identitytheft.gov/.
Can I request a checkbook through First American Banks online banking?
Yes, you can order a checkbook through online banking by selecting the Services tab and selecting the Order Checks option.
What should I do if I receive a suspicious email or phone call claiming to be from First American Bank?
Do not click on any links or give out any personal information. Contact customer service to verify the legitimacy of the communication and report any fraudulent activity.
