What is First Horizon?
First Horizon is a financial services company that offers banking, investing, and wealth management services.
How do I access my First Horizon account online?
You can access your First Horizon account by logging into the First Horizon online banking portal using your username and password.
I forgot my First Horizon online banking password. What should I do?
If you have forgotten your First Horizon online banking password, you can click on the "Forgot Password" link on the login page to reset your password.
What is the minimum balance requirement for a First Horizon checking account?
The minimum balance requirement for a First Horizon checking account varies depending on the specific account type. It is best to refer to the account details or contact customer service for the exact requirement.
Why am I getting an error message that my account is locked?
Your account may be locked due to too many invalid login attempts. Contact customer service to unlock your account.
Can I deposit checks using the First Horizon mobile app?
Yes, you can deposit checks using the First Horizon mobile app by taking a photo of the check.
What do I do if I made a mistake on a mobile deposit?
Contact customer service immediately to report the mistake and request a correction.
Why is my mobile deposit on hold?
Mobile deposits may be placed on hold for a variety of reasons, such as the amount being over a certain limit or if the check is deemed suspicious. Contact customer service for further assistance.
How long does it take for a mobile deposit to clear?
Mobile deposits typically clear within 1-2 business days. However, it may take longer for larger amounts or if there are any issues with the deposit.
Can I transfer funds between my First Horizon accounts?
Yes, you can transfer funds between your First Horizon accounts through online banking or the mobile app.
I am unable to transfer funds between my First Horizon accounts. Why?
There may be a limit on the number of transfers allowed per month for certain accounts. Check your account details or contact customer service for more information.
How do I add a payee for bill payments?
You can add a payee for bill payments by logging into online banking, selecting the bill pay feature, and following the prompts to add a new payee.
Why is my bill payment showing as pending?
Bill payments may show as pending before they are processed by the payee. If the payment remains pending for an extended period, contact customer service for assistance.
My bill payment was declined. What do I do?
Check your account balance and ensure there are sufficient funds. If the issue persists, contact customer service for further assistance.
Why am I being charged overdraft fees?
Overdraft fees may be charged if you do not have sufficient funds in your account to cover a transaction. Consider opting in for overdraft protection to avoid these fees.
Can I set up alerts for my First Horizon account?
Yes, you can set up alerts for your First Horizon account to receive notifications for various activities such as account balance, transactions, and payment due dates.
Why am I receiving alerts for a transaction I did not make?
This could be due to fraudulent activity on your account. Contact customer service immediately to report the issue and take necessary steps to secure your account.
How can I dispute a transaction on my First Horizon account?
To dispute a transaction, you can call customer service or visit a local branch for assistance.
Why is my debit card not working?
Your debit card may not work due to various reasons such as insufficient funds, a temporary hold, or the card being reported lost or stolen. Contact customer service for more information.
How do I report a lost or stolen debit card?
To report a lost or stolen debit card, contact customer service or visit a local branch immediately.
Why am I unable to login to my First Horizon online banking?
There may be technical issues or scheduled maintenance affecting the online banking portal. Contact customer service or try again at a later time.
Can I open a joint account with someone else at First Horizon?
Yes, you can open a joint account at First Horizon. Visit a local branch to open the account.
Where can I find the First Horizon banking hours?
You can find the First Horizon banking hours by searching for a branch location on the First Horizon website or by using the mobile app.
Why was my credit card application denied?
Credit card applications can be denied for various reasons, such as a low credit score or insufficient income. Contact customer service for more information.
How do I pay my First Horizon credit card bill?
You can pay your First Horizon credit card bill by logging into online banking, calling customer service, or visiting a local branch.
Can I set up automatic payments for my credit card?
Yes, you can set up automatic payments for your First Horizon credit card. Contact customer service for assistance in setting this up.
How do I report a technical issue on the First Horizon website or app?
To report a technical issue, you can contact customer service or use the "Contact Us" feature on the website or mobile app.
