Why am I not able to access my account on First Republic Bank's website?
This could be due to an incorrect username or password. Please double-check your information and try again. If you continue to have trouble accessing your account, you may need to reset your password or contact customer support.
Why am I seeing an error message when trying to make a transfer?
This could be due to insufficient funds or an error with the account information you entered. Please check your account balance and make sure all information is correct before trying again.
How do I report a fraudulent transaction on my account?
Please contact customer support immediately and they will guide you through the process of disputing the transaction and securing your account.
I am trying to deposit a check through the mobile app but it keeps getting rejected. Why?
There could be several reasons, such as a blurry image, incorrect account information, or a hold placed on the check. Please make sure you are following the guidelines for check deposit and try again. If the issue persists, contact customer support for assistance.
Why is my online banking account locked?
This could happen for security reasons if too many incorrect login attempts were made. You can unlock your account by resetting your password or contacting customer support.
I made a transfer but it hasn't shown up in my account. What should I do?
It may take some time for the transfer to be processed and appear in your account. If it has been longer than the estimated transfer time, you can contact customer support for assistance.
Why is my debit card being declined even though there is enough money in my account?
There could be several reasons, such as a temporary hold on your card, incorrect PIN, or a security concern. Contact customer support for more information and assistance.
I forgot my username. Can I retrieve it?
Yes, you can retrieve your username by clicking on the "Forgot Username" link on the login page and following the prompts.
I received a notification about suspicious activity on my account. What should I do?
If you did not make the transaction, contact customer support immediately to report the suspicious activity and secure your account.
How can I set up automatic bill payments?
You can set up automatic bill payments by logging into your account and navigating to the bill pay option. Follow the prompts to schedule your payments.
Why am I being charged for a bank fee?
There could be several reasons, such as a maintenance fee or an overdraft fee. Please review your account activity or contact customer support for more information.
I am having trouble downloading my account statements. What should I do?
This could be due to a technical issue. Please try clearing your browser's cache or using a different browser. If the issue persists, contact customer support for assistance.
How do I update my personal information on my account?
You can update your personal information by logging into your account and navigating to the profile or settings section. Follow the prompts to make any necessary changes.
I am trying to enroll in eStatements but the option is not available. Why?
This may be because you currently have a joint account, which is not eligible for eStatements. Contact customer support for more information on how to enroll in this case.
Can I schedule a recurring transfer to another bank?
Yes, you can schedule recurring transfers to other banks by setting up an external account under the "Transfer" tab on your online banking account.
Why is my mobile app crashing?
This may be due to a software issue. Please make sure that your app is updated to the latest version and try again. If the problem persists, contact customer support for assistance.
How can I request a new debit card?
You can request a new debit card by logging into your account and navigating to the "Card Services" section. Follow the prompts to order a new card.
Why am I not receiving my physical statements in the mail?
This may be because you signed up for eStatements or have a joint account with the primary account holder requesting eStatements. You can contact customer support to request a switch to physical statements if desired.
Can I set up text alerts for account activity?
Yes, you can set up text alerts for various account activities such as low balance, large transactions, or direct deposits by logging into your account and navigating to the alerts and notifications section.
Why am I not able to log in with my fingerprint on the mobile app?
This may be due to a technical issue or a setting on your device. Make sure your app is up to date and try again. If it still doesn't work, please contact customer support for assistance.
How can I get a mortgage from First Republic Bank?
You can apply for a mortgage by visiting a local branch, calling customer support, or filling out an online application.
Why was my check deposit placed on hold?
This could be due to a variety of reasons, such as a large deposit or a new account. The bank has the right to place a hold on deposits for security and verification purposes.
Can I personalize my debit card design?
Yes, you can personalize your debit card design by logging into your account and navigating to the card services section. Follow the prompts to choose a design or upload your own.
I am not able to transfer funds to a specific external account. Why?
This could be due to an issue with the account information or recipient bank. Please double-check the information and try again. If it still doesn't work, contact customer support for assistance.
How do I update my contact information for my accounts?
You can update your contact information by logging into your account and navigating to the profile or settings section. Follow the prompts to make any necessary changes.
Why am I not receiving email alerts for my account activity?
This may be because the email alerts were turned off in your account settings. Please log in to your account and check your notification preferences. If everything looks correct, contact customer support for assistance.
