FITE FAQ

Answers to your most common questions about FITE.

Quick, simple, and helpful information at a glance.

What is the most common problem encountered while using fite?
The most common problem encountered while using fite is error messages.
How do I know if I have encountered an error message?
If you see a popup window or a message on your screen, it is likely an error message.
What do I do if I receive an error message while using fite?
The best course of action is to read the message carefully and follow any instructions provided.
Why am I receiving an error message when I try to log in?
It is possible that you have entered incorrect login credentials. Double check your username and password and try again. If the problem persists, contact fite customer support.
How do I fix an error that says "Connection timed out"?
This error could be due to a weak internet connection. Try resetting your internet connection and reloading the page. If the problem persists, try using a different device or network.
What should I do if I encounter a "Server not found" error?
This could indicate an issue with the website's server. Wait a few minutes and try again. If the error persists, check the website or fite's social media pages for any announcements about server maintenance or downtime.
Why am I getting a "404 error - Page not found"?
This error means the web page you are trying to access does not exist. Double check the URL for any typos and try again. If the problem persists, the page may have been removed or moved to a different location.
How do I fix a "400 Bad Request" error?
This can happen if the request you are making to the server is invalid. Try refreshing the page or clearing your browser's cache. If the error continues, there may be an issue with the website's coding and you should contact fite support.
What does it mean when I see a "504 Gateway Timeout" error?
This error indicates that the server is not responding, possibly due to high traffic or maintenance. Wait a few minutes and try again.
Why am I receiving a "502 Bad Gateway" error?
This can happen when the server is getting too many requests at once and cannot handle the traffic. Wait a few minutes and try again.
How do I fix a "DNS_PROBE_FINISHED_NXDOMAIN" error?
This is a DNS error that means the website's domain name does not exist. Try clearing your browser's cache or using a different browser. If the problem persists, there may be an issue with the website's server.
What should I do if I see a "403 Forbidden" error?
This error means you do not have permission to access the webpage. Check if you are logged in with the correct credentials or try using a different device or network.
Why am I receiving a "503 Service Unavailable" error?
This can occur when the website's server is down for maintenance or experiencing high traffic. Wait a few minutes and try again.
How do I fix a "502 Proxy Error"?
This error can happen when fite is trying to access a website through a proxy server. Try disabling your proxy server or using a different internet connection.
What does it mean when I see a "413 Request Entity Too Large" error?
This error means that the file or request you are trying to upload is too large for the server to handle. Consider resizing the file or using a different file format.
Why is fite not loading properly?
If fite is not loading, it could be due to a slow internet connection or server issues. Try refreshing the page or clearing your browser's cache. If the problem persists, wait a few minutes and try again.
How do I fix a "502 Bad Gateway" error on the mobile app?
This error can occur on the mobile app due to poor internet connection or server issues. Make sure you have a stable internet connection and try logging out and back in. If the error persists, contact fite support.
Why is fite crashing on my mobile device?
Fite may crash on your mobile device due to low memory or an issue with the app itself. Try clearing the app's cache, updating the app, or restarting your device. If the problem continues, contact fite support.
How do I fix a "Mobile Network Error" on the app?
This error can occur when your mobile device is not connected to a strong internet network. Make sure you have a good signal or try connecting to a different network.
Why am I receiving an "Invalid Token" error on the app?
This error means that your session has expired and you need to log in again. Try logging out and back in, or clear the app's cache and try again.
How do I fix a "Sync Error" on the app?
This error can occur when the app is having trouble syncing with the server. Check your internet connection and try again. If the error persists, contact fite support.
What do I do if the app freezes or becomes unresponsive?
Try closing the app and reopening it. If the problem continues, restart your device and try again. If the issue persists, contact fite support.
How can I report a bug or technical issue with fite?
You can report bugs or technical issues by contacting fite customer support or using the "Report a Problem" feature within the app or on the website.
What should I do if I believe my account has been hacked?
If you believe your account has been compromised, change your password immediately. You can also contact fite support for further assistance.
How do I cancel my subscription to fite?
To cancel your subscription to fite, go to your account settings on the website or app and follow the instructions. You can also contact fite support for assistance.
Why am I not receiving emails from fite?
This could be due to your email settings or a technical issue. Make sure fite's email address is not marked as spam and check your email notification settings on the website or app. If the problem continues, contact fite support.
How do I update my payment information on fite?
To update your payment information, go to your account settings on the website or app and follow the instructions for updating your payment method.