What is Fjordline?
Fjordline is a Norwegian ferry company that operates routes between Norway, Denmark, and Sweden.
How can I book a ticket with Fjordline?
You can book a ticket with Fjordline either online through their website or by phone.
How can I check the status of my Fjordline ferry?
You can check the status of your ferry by visiting the Fjordline website and clicking on the "Travel info" tab. You can also sign up for SMS or email notifications.
What do I do if I didn't receive my booking confirmation from Fjordline?
If you did not receive your booking confirmation, first check your spam folder. If it's not there, contact Fjordline customer service for assistance.
Can I make changes to my Fjordline booking?
Yes, you can make changes to your booking by contacting Fjordline customer service. Please note that changes are subject to availability and fees may apply.
How can I cancel my booking with Fjordline?
To cancel your booking, contact Fjordline customer service. Depending on the fare type, a cancellation fee may apply.
What is a "non-changeable" ticket with Fjordline?
A non-changeable ticket means that you cannot make any changes to your booking, such as changing the date or time of travel. These tickets are usually cheaper but have limited flexibility.
What should I do if I missed my Fjordline ferry?
If you missed your ferry, please contact Fjordline customer service for assistance. Depending on the fare type, you may be able to change to a later departure for an additional fee.
Can I bring my pet onboard a Fjordline ferry?
Yes, pets are allowed on Fjordline ferries, but they must be kept in a designated pet area and remain on a leash or in a carrier at all times.
Is smoking allowed on Fjordline ferries?
No, smoking is strictly prohibited on all Fjordline ferries.
What do I do if I lost something onboard a Fjordline ferry?
If you lost an item onboard, please contact Fjordline customer service. They will check their lost and found and assist you in retrieving your lost item if possible.
Do I need to bring my own bedding on a Fjordline ferry?
No, bedding is provided on all Fjordline ferries.
Can I use my own cabin during a day cruise with Fjordline?
No, cabins are only available for overnight cruises. For day cruises, you may use the general seating areas.
Can I use my own wheelchair onboard a Fjordline ferry?
Yes, Fjordline ferries are wheelchair accessible, and you are welcome to bring your own wheelchair onboard.
How can I pay for my Fjordline booking?
Fjordline accepts various methods of payment, including credit/debit cards, bank transfers, and cash payments at their port offices.
Is there a limit on how much luggage I can bring on a Fjordline ferry?
Yes. Passengers are allowed one suitcase up to 30kg and one piece of hand luggage per person. Additional luggage may incur a fee.
What do I do if I can't find my confirmation email with my ticket from Fjordline?
If you did not receive or cannot find the confirmation email, please contact Fjordline customer service for assistance.
Is WiFi available on Fjordline ferries?
Yes, WiFi is available for purchase on most Fjordline ferries.
Can I bring my own food and drinks onboard a Fjordline ferry?
Yes, you may bring your own food and drinks onboard. However, alcoholic beverages are only allowed in designated areas and cannot be consumed in your cabin.
What is the minimum check-in time for a Fjordline ferry?
The minimum check-in time for Fjordline ferries is 60 minutes prior to departure.
How can I get updated information on any delays or changes to my Fjordline ferry?
You can sign up for SMS or email notifications on the Fjordline website or check the "Travel info" section closer to your departure time.
Can I purchase duty-free items onboard a Fjordline ferry?
Yes, duty-free shopping is available on most Fjordline ferries.
Are there any extra fees or taxes added to the ticket price with Fjordline?
Yes, a fuel surcharge and port taxes are usually added to the ticket price.
What do I do if I experience rough seas during my Fjordline ferry journey?
If you experience motion sickness or any discomfort, please inform a member of the crew. They can provide you with medication or other assistance.
How can I file a complaint or give feedback about my experience with Fjordline?
If you wish to file a complaint or give feedback, please contact Fjordline customer service. They will assist you and address any issues you may have.
Can I transfer my ticket to someone else if I am unable to travel on a Fjordline ferry?
Yes, you can transfer your ticket to another person by contacting Fjordline customer service. A fee may apply.
Are there any restrictions on travelling with Fjordline due to COVID-19?
Yes, there may be travel restrictions in place due to COVID-19. Please check the Fjordline website for the latest updates and regulations.
