South African Airways FAQ

Answers to your most common questions about South African Airways.

Quick, simple, and helpful information at a glance.

Why am I unable to complete my flight booking on FlySAA?
There could be various reasons for this, such as an issue with your payment method, technical difficulties on the website, or the flight you are trying to book is not available. Please try again or contact FlySAA customer service for assistance.
How can I check the status of my flight with FlySAA?
You can check your flight status by visiting the FlySAA website and clicking on the "Flight Status" tab. Enter your flight details and you will be able to see the current status of your flight.
I received an error message stating "Sorry, we cannot process your request at the moment" while trying to book a flight. What should I do?
This error message usually appears when there is a temporary technical issue with the website. Please try again later or contact FlySAA customer service for assistance.
Can I make changes to my flight booking on FlySAA?
Yes, you can make changes to your flight booking depending on the fare rules and regulations of your ticket. You can make changes online through the "My Booking" section of the website or by contacting FlySAA customer service.
I received an error message stating "Booking not found" when trying to retrieve my booking. What does this mean?
This error message means that there is no booking associated with the details you entered. Please double-check your information and try again. If you are still unable to retrieve your booking, contact FlySAA customer service for assistance.
How can I cancel my flight booking on FlySAA?
You can cancel your flight booking by logging into your account on the FlySAA website and navigating to the "My Booking" section. Click on the "Cancel" button next to the flight you wish to cancel. Please note that cancellation fees may apply.
I received an error message stating "Payment declined" when trying to complete my booking. What should I do?
This error message means that your payment was not accepted by FlySAA. Please double-check your payment information and try again. If the issue persists, contact your bank or credit card company to ensure there are no issues with your account.
How can I manage my baggage allowance on FlySAA?
You can manage your baggage allowance by logging into your account on the FlySAA website and navigating to the "My Booking" section. Click on the "Add/View baggage" button to add or change your baggage allowance. You can also do this at the airport.
I received an error message stating "Flight not found" when trying to select my flight. What should I do?
This error message means that the flight you are trying to select is not available. Please check for alternative flights or contact FlySAA customer service for assistance.
How can I request a special meal for my flight on FlySAA?
You can request a special meal by contacting FlySAA customer service at least 72 hours before your flight departure. Please mention any dietary restrictions or preferences when making your request.
I received an error message stating "Session timed out" while trying to complete my booking. What does this mean?
This error message means that your session on the FlySAA website has expired due to inactivity. Please log in again and continue with your booking.
Can I check in online for my FlySAA flight?
Yes, you can check in online within 24 hours of your flight departure. Simply visit the FlySAA website, enter your booking reference or e-ticket number, and follow the prompts to complete your check-in.
I received an error message stating "No flights available on selected date" when trying to book a flight. What should I do?
This error message means that there are no flights available on the date you have selected. Please try a different date or contact FlySAA customer service for assistance.
How can I make a special assistance request for my flight on FlySAA?
You can request special assistance by contacting FlySAA customer service at least 48 hours before your flight departure. Please provide details of the assistance you require.
I received an error message stating "Invalid payment method" while trying to make a payment. What should I do?
This error message means that the payment method you are trying to use is not accepted by FlySAA. Please try a different payment method or contact FlySAA customer service for assistance.
Can I select my seat in advance on FlySAA?
Yes, you can select your seat in advance by logging into your account on the FlySAA website and navigating to the "My Booking" section. Click on the "Select seats" button to choose your preferred seat. Additional fees may apply.
I received an error message stating "Booking not confirmed" after completing my booking. What does this mean?
This error message means that your booking was not confirmed due to an issue with the payment or technical difficulties. Please contact FlySAA customer service for assistance.
How can I request a refund for my FlySAA flight?
You can request a refund by contacting FlySAA customer service or by filling out the online refund request form on the FlySAA website. Please note that some tickets may be non-refundable.
I received an error message stating "Flight not available for booking" when trying to book a flight. What should I do?
This error message means that the flight you are trying to book is not currently available. Please check back later or contact FlySAA customer service for assistance.
How can I check if my flight on FlySAA is on time?
You can check your flight status by visiting the FlySAA website and clicking on the "Flight Status" tab. Enter your flight details to see the current status of your flight.
I received an error message stating "Fare rules not applicable" when trying to book a flight. What does this mean?
This error message means that the fare rules of your ticket do not allow for the changes you are trying to make. Please contact FlySAA customer service for assistance.
Can I book a flight with FlySAA using multiple payment methods?
No, FlySAA currently only allows for one payment method per booking. You can split the payment between multiple passengers, but not between multiple payment methods.
I received an error message stating "Invalid booking reference" while trying to retrieve my booking. What should I do?
This error message means that the booking reference you entered is not valid. Please double-check your information and try again. If you are still unable to retrieve your booking, contact FlySAA customer service for assistance.
How can I contact FlySAA customer service?
You can contact FlySAA customer service by phone, email, or through their online chat service. Visit the FlySAA website for contact information and hours of operation.
I received an error message stating "Flight change not allowed" when trying to change my flight booking. What does this mean?
This error message means that the fare rules of your ticket do