What is SAS and what does it stand for?
SAS stands for Scandinavian Airlines System. It is the flag carrier of Denmark, Norway, and Sweden.
How can I book a flight with SAS?
You can book a flight through SAS's website, mobile app, or by contacting their customer service.
I am getting an error message while trying to book a flight. What should I do?
If you are experiencing an error message, try clearing your browser cache and cookies and then try booking again. If the issue persists, contact SAS customer service for assistance.
What is the baggage allowance for SAS flights?
The baggage allowance for SAS flights depends on your type of ticket and destination. You can find detailed information about baggage allowance on the SAS website or by contacting their customer service.
Can I check-in online?
Yes, you can check-in online through SAS's website or mobile app. Online check-in opens 22 hours before departure for most flights.
How can I change or cancel my flight with SAS?
You can change or cancel your flight through the Manage booking section on the SAS website or by contacting their customer service. Please note that fees and restrictions may apply.
Is it possible to request a special meal for the flight?
Yes, you can request a special meal at least 48 hours before your flight departure through the Manage booking section or by contacting SAS customer service.
My flight has been delayed/cancelled. What are my options?
If your flight has been delayed or cancelled, SAS will provide you with alternative flight options or a refund according to their compensation policy. You can view your options and rebook or refund your flight through the Manage booking section or by contacting their customer service.
How can I earn and use my EuroBonus points?
You can earn EuroBonus points by flying with SAS or their partner airlines, using their credit card, or shopping at their partners. You can use your points to book flights, upgrades, hotels, and more. Visit the EuroBonus section on the SAS website for more information.
My EuroBonus points are not showing up in my account. What should I do?
If your points are not showing up in your account, make sure you have correctly registered your EuroBonus number when making a booking. If the issue persists, contact SAS customer service for assistance.
Can I add a special request to my booking?
Yes, you can add special requests such as assistance for passengers with disabilities, special meals, or seat preferences through the Manage booking section or by contacting SAS customer service.
Can I bring my pet on board?
Yes, you can bring your pet on board as long as it meets the requirements set by the airline. You must contact SAS customer service at least 72 hours before departure to arrange for your pet's travel.
My flight has been overbooked. What will happen?
If your flight has been overbooked, SAS will try to find volunteers to give up their seats and will compensate them accordingly. If no volunteers are found, you may be involuntarily denied boarding and will be entitled to compensation. Please refer to SAS's Contract of Carriage for more information.
I am getting an error message while trying to check-in online. What should I do?
If you are experiencing an error message while checking in online, try again later or contact SAS customer service for assistance.
How can I request a refund for my flight?
You can request a refund through the Manage booking section on the SAS website or by contacting their customer service. Please note that fees and restrictions may apply.
Can I choose my seat when booking a flight?
Yes, you can choose your seat during the booking process or through the Manage booking section on the SAS website. Seat selection may be subject to fees, depending on your ticket type.
I have forgotten my booking reference number. How can I retrieve it?
You can find your booking reference number on the email confirmation that was sent to you after booking. If you cannot find it, you can contact SAS customer service and provide them with your personal information to retrieve your booking.
Can I travel with an infant on my lap?
Yes, children under the age of 2 can travel on your lap as a lap infant. However, it is advised to book a separate seat for the infant for safety reasons.
My flight has been diverted. What will happen?
If your flight has been diverted, SAS will arrange for alternative transportation to your destination. If necessary, they will also provide accommodation and meals. You can contact their customer service for more information.
Can I bring a stroller or car seat on board?
Yes, you can bring a stroller or car seat on board at no extra cost for children under 2 years of age. For older children, these items will count towards your baggage allowance.
Can I request a seat with extra legroom?
Yes, you can request a seat with extra legroom for an additional fee during the booking process or through the Manage booking section on the SAS website.
My flight has been cancelled due to bad weather. What will happen?
If your flight has been cancelled due to bad weather, SAS will inform you and provide alternative flight options or a refund. You can also contact their customer service for assistance.
Can I travel if I am pregnant?
Yes, you can travel up to the 36th week of a single pregnancy without a medical certificate. After that, a medical certificate may be required. You can find more information about pregnancy and air travel on the SAS website.
Can I make a group booking with SAS?
Yes, you can make a group booking for 10 or more passengers by contacting SAS group booking department. This allows you to request a quote, reserve your seats, and make payments separately.
How can I request wheelchair assistance?
You can request wheelchair assistance during the booking process or by contacting SAS customer service at least 48 hours before departure.
Can I bring my own food and drinks on the flight?
Yes, you can bring your own food and non-alcoholic drinks on board. However, you are not allowed to bring your own alcohol.
My baggage has been damaged. What should I do?
If your baggage has been damaged, report it to SAS staff at the airport immediately. You can also file a report through the SAS website within 7 days of your flight.
Can I travel with a medical condition?
Yes, you can travel with a medical condition, but you may need to provide a medical certificate. It is recommended to contact SAS customer service before your flight to inform them about your condition and any special requirements.
