What is fnac?
Fnac is a French retail chain specialized in cultural, leisure, and electronic products.
How do I create an account on fnac?
To create an account on fnac, click on the "My Account" button in the top right corner of the homepage and follow the instructions.
What should I do if I forget my fnac account password?
If you forget your fnac account password, click on the "Forgot password?" link on the login page and follow the instructions to reset it.
Why am I unable to add items to my fnac cart?
This could be due to a temporary issue with the website. Please try again after a few minutes or contact customer support for assistance.
How can I cancel an order on fnac?
To cancel an order on fnac, go to the "My Orders" section in your account and click on "Cancel order" next to the order you wish to cancel. If the order cannot be cancelled online, please contact customer support for further assistance.
What should I do if the item I received from fnac is damaged or defective?
If you receive a damaged or defective item from fnac, please contact customer support within 48 hours of delivery for a replacement or refund.
How do I track my fnac order?
You can track your fnac order by logging into your account and going to the "My Orders" section. Click on the order number to view its status and tracking information.
Why am I seeing an error message when trying to make a payment on fnac?
This could be due to an issue with your payment method, internet connection, or temporary technical difficulties. Please try again or contact customer support for assistance.
How do I return an item purchased from fnac?
To return an item purchased from fnac, go to the "My Orders" section in your account and click on "Return item" next to the order you wish to return. Follow the instructions to initiate the return process.
What should I do if I receive the wrong item from fnac?
If you receive the wrong item from fnac, please contact customer support within 48 hours of delivery to arrange for a replacement or refund.
Can I exchange an item purchased from fnac?
Yes, you can exchange an item purchased from fnac within 14 days of delivery. Please contact customer support for assistance with the exchange process.
How can I check the availability of an item on fnac?
To check the availability of an item on fnac, go to its product page and click on the "Available in" button to see the list of fnac stores where it is available for purchase.
Why am I unable to log into my fnac account?
This could be due to incorrect login credentials, an inactive account, or a temporary issue with the website. Please try again or contact customer support for assistance.
How do I unsubscribe from fnac newsletters or promotional emails?
To unsubscribe from fnac newsletters or promotional emails, click on the "Unsubscribe" link at the bottom of the email.
Can I use multiple promo codes on the same order on fnac?
No, only one promo code can be used per order on fnac.
How long does fnac take to deliver orders?
Delivery times vary depending on the shipping address and the availability of the item. Typically, it takes 2-5 working days for items to be delivered.
Why was my order on fnac cancelled?
Your order on fnac may be cancelled due to various reasons, such as stock unavailability, payment failure, or incorrect information provided. Please check your email for further details or contact customer support for assistance.
How can I contact customer support on fnac?
You can contact customer support on fnac by filling out the contact form on the website, calling the toll-free number, or visiting a fnac store in person.
What should I do if I receive a phishing email pretending to be from fnac?
If you receive a phishing email pretending to be from fnac, do not click on any links or provide any personal information. Forward the email to [email protected] and delete it to protect your account and personal information.
How can I check the warranty on an item purchased from fnac?
To check the warranty on an item purchased from fnac, go to the product page and click on the "Warranty and Services" tab to see the details.
Why am I not receiving any confirmation emails from fnac?
This could be due to incorrect email address provided, technical issues, or the emails being marked as spam. Please check your spam folder and contact customer support for further assistance.
Can I use fnac gift cards to make purchases online?
Yes, you can use fnac gift cards to make online purchases by entering the gift card number and PIN during checkout.
How do I become a member of the fnac loyalty program?
To become a member of the fnac loyalty program, simply create an account on the website and start earning points on your purchases.
Can I return a digital product purchased on fnac?
No, digital products purchased on fnac cannot be returned or refunded.
Why am I unable to apply a discount code on fnac?
This could be due to the code being expired, only applicable to specific items, or entered incorrectly. Please check the terms and conditions of the code and try again.
How do I redeem a fnac gift card?
To redeem a fnac gift card, enter the gift card number and PIN during checkout. The value of the gift card will be deducted from the total amount of your purchase.
How do I check my fnac gift card balance?
You can check your fnac gift card balance by going to the "My Account" section and clicking on "My Gift Cards". Enter the gift card number and PIN to see the balance.
Why is my fnac order delayed?
Delays in delivery can happen due to various reasons, such as stock unavailability, bad weather, or logistical issues. Please check your order status or contact customer support for assistance.
