What is foetex?
Foetex is an online grocery shopping platform operated by the Danish retailer, Coop.
Why am I receiving an error message when trying to sign into my foetex account?
This could be due to incorrect login credentials or an issue with the website. Try resetting your password or contacting foetex's customer support for further assistance.
Why is my delivery from foetex delayed?
Delays can occur due to unexpected high demand or technical issues. You can track your delivery status on the foetex website or contact customer support for updates.
I can't find an item on foetex's website. What should I do?
Try using the search function or check if the item is out of stock. You can also contact customer support for help locating the item or suggesting it as a new product offering.
How can I make changes to my foetex order?
Changes can be made to your foetex order up until the day before your scheduled delivery. Log into your account and go to 'My Orders' to make any necessary changes.
I received the wrong item in my foetex delivery. What should I do?
Contact foetex's customer support immediately to report the issue and request a replacement or refund. Make sure to have your order number and a photo of the incorrect item on hand.
Why is there a discrepancy between the price listed on foetex's website and the price at checkout?
Prices on the website are subject to change and may not include any applicable discounts or taxes. The final price will be shown at checkout before purchase.
How can I pay for my foetex order?
Foetex accepts major credit and debit cards, MobilePay, Masterpass, and Coop gift cards as payment methods. Cash on delivery is also available.
What is foetex's return policy?
Foetex's return policy allows for items to be returned within 14 days of purchase, as long as they are in their original packaging and in resalable condition.
I am having trouble using foetex's website. What could be causing this?
This could be due to a slow internet connection, browser compatibility issues, or a temporary issue with the website. Try refreshing the page or using a different device/browser.
How can I provide feedback or make a complaint about foetex's service?
You can email foetex's customer support team or fill out the feedback form on their website. Alternatively, you can call their hotline at (+45) 70 10 17 00.
Why is my foetex order showing as 'unfulfilled'?
This could be due to an item being out of stock or an issue with your delivery location. Contact customer support for further assistance.
Can I cancel my foetex order?
Yes, you can cancel your order up until the day before your delivery date. Log into your account and go to 'My Orders' to cancel.
How can I redeem a voucher or discount code on foetex's website?
There is a designated field for entering voucher codes on the checkout page of foetex's website. Make sure to enter the code correctly to take advantage of the discount.
I am having trouble accessing my foetex account. What should I do?
Try resetting your password or contacting customer support for further assistance. It is also possible that your account may have been locked due to multiple failed login attempts.
Why am I unable to add items to my foetex cart?
This could be due to a technical issue on the website or the item being out of stock. Try refreshing the page or contacting customer support for help.
How can I change my delivery address for my foetex order?
If your order has not yet been processed, you can change your delivery address by going to 'My Orders' in your account. Otherwise, contact customer support for assistance.
Why is my foetex order showing as 'completed' when I have not received it yet?
This could be due to a delay in updating the status or your order may have been delivered to the wrong address. Contact customer support for assistance.
Can I place an order for delivery to multiple addresses?
Yes, you can place multiple orders for delivery to different addresses or request split deliveries for a single order. Contact customer support for assistance with split deliveries.
How can I check my foetex delivery's estimated arrival time?
You can track your delivery status on the foetex website or check your email for updates. You can also contact customer support for an estimated arrival time.
I am having trouble applying for a foetex membership. What should I do?
Make sure to fill out all required fields accurately and check that your payment details are up to date. If the issue persists, contact customer support for assistance.
Why am I not receiving any emails from foetex?
This could be due to the emails being marked as spam or being sent to the wrong email address. Check your spam folder and update your contact information in your account.
How can I unsubscribe from foetex's mailing list?
You can unsubscribe from foetex's mailing list by clicking the 'unsubscribe' link at the bottom of any promotional email from them. You can also contact customer support for assistance.
Can I request a specific delivery time for my foetex order?
Yes, you can select a preferred delivery time slot during checkout. However, delivery times are subject to availability and may not always be guaranteed.
Why am I unable to find a specific product on foetex's website?
This could be due to the product being temporarily out of stock or foetex not offering it as a product. You can contact customer support for further assistance.
How can I change the currency on foetex's website?
Foetex's website only allows for transactions in Danish Krone (DKK). Your bank or credit card provider will handle any currency conversion when making a purchase.
Is foetex available in countries other than Denmark?
No, foetex is currently only available for delivery within Denmark.
