What is Fondy?
Fondy is an online payment processing platform that allows businesses to accept payments from customers through various payment methods.
How do I sign up for Fondy?
You can sign up for Fondy by visiting their website and clicking on the "Sign Up" button. Follow the instructions to complete the registration process.
What payment methods does Fondy support?
Fondy supports a variety of payment methods, including credit and debit cards, bank transfers, e-wallets, and more. You can view the full list on their website.
Can I use Fondy for my business outside of the US?
Yes, Fondy can be used for businesses in many countries around the world. You can check if your country is supported by visiting their website.
How does Fondy handle fraud prevention?
Fondy has built-in fraud prevention tools and also works with third-party providers to ensure the safety and security of transactions. You can learn more about their fraud prevention measures on their website.
I am getting an "invalid card number" error. What does this mean?
This error means that the card number you entered is incorrect. Double check the number and try again.
I am unable to log in to my Fondy account. What should I do?
If you are having trouble logging in to your account, try resetting your password or contact Fondy's customer support for further assistance.
Can I set up recurring payments with Fondy?
Yes, Fondy offers the option to set up recurring payments for your customers. You can learn more about this feature on their website.
Does Fondy charge any fees for transactions?
Yes, Fondy charges a processing fee for each transaction, which can vary based on the payment method used. You can find more information on their website.
How long does it take for funds to be transferred to my bank account?
The timing of fund transfers can vary depending on your bank and payment method used, but it usually takes 1-3 business days. You can check the status of your transfers on your Fondy account.
I received an "insufficient funds" error. What should I do?
This error means that there are not enough funds available in the customer's account to complete the transaction. You can ask the customer to try again with a different payment method or contact their bank for more information.
Can I customize the appearance of my payment page on Fondy?
Yes, Fondy allows for customization of the payment page to match your brand's look and feel. You can find more information on their website.
What currencies does Fondy support?
Fondy supports many different currencies. You can view the full list on their website.
Does Fondy offer refunds?
Yes, Fondy offers the option for refunds for transactions. You can find more information on their website.
I am getting a "token expired" error. What should I do?
This error means that the security token used for the transaction has expired. Refresh the page and try again.
How can I get in touch with Fondy's customer support?
You can contact Fondy's customer support through their website, email, or phone number. You can find these contact details on their website.
Can I use Fondy on my mobile device?
Yes, Fondy's payment page is mobile-friendly and can be accessed on any device with internet connection.
Can I integrate Fondy with my website or e-commerce platform?
Yes, Fondy offers a variety of integration options and provides step-by-step guides on their website. You can also contact their support for assistance.
I am receiving a "server error" when trying to process a payment. What should I do?
This error may be due to a technical issue on Fondy's end. Try refreshing the page or contact their support for further assistance.
Does Fondy offer any data security measures for sensitive information?
Yes, Fondy is PCI DSS compliant and uses SSL encryption to protect sensitive information. You can learn more about their security measures on their website.
I need to cancel a transaction. How can I do this?
To cancel a transaction, you can either contact the customer or Fondy's support team. Keep in mind that Fondy may charge a cancellation fee.
Can I use Fondy for in-person transactions?
No, Fondy is an online payment processing platform and is not designed for in-person transactions.
Does Fondy offer any analytics or reporting features?
Yes, Fondy provides detailed transaction reports and analytics on your account dashboard. You can learn more about this feature on their website.
I received an "account on hold" notification. What does this mean?
This means that your Fondy account is temporarily suspended for security reasons. Contact their customer support for further assistance.
Can I add multiple users to my Fondy account?
Yes, Fondy allows for multiple users and offers different access levels for each user. You can manage user permissions on your account dashboard.
How can I close my Fondy account?
To close your Fondy account, you can contact their customer support or submit a request through your account dashboard. Keep in mind that there may be a waiting period before your account is fully closed.
Does Fondy offer any chargeback protection?
Fondy offers chargeback protection for eligible transactions. You can learn more about this feature on their website.
I am not receiving any email notifications from Fondy. What should I do?
Check your spam or junk folder, as the emails may have been routed there. If you still do not receive any notifications, contact Fondy's support team to troubleshoot the issue.
Can I get a refund for my Fondy account fees?
Fondy does not offer refunds for account fees. You can review their refund policy on their website.
