What is foodhub?
Foodhub is an online platform that connects customers with local restaurants to order food for delivery or pickup.
Why am I unable to access my foodhub account?
There could be several reasons for this issue. First, make sure you are using the correct login credentials. If you have forgotten your password, click on the "Forgot Password" link to reset it. If the issue persists, contact foodhub's customer support for further assistance.
I am getting an error message saying "Invalid address" when trying to place an order. What should I do?
Make sure you have entered the correct address and that it is within the delivery range of the restaurant. If you are still receiving the error message, try entering a nearby address or contact the restaurant directly to confirm if they deliver to your location.
Why is my order taking longer than the estimated delivery time?
There could be several reasons for this, such as high volume of orders or unexpected delays from the restaurant. You can track your order on the foodhub app or website for updated delivery time. If the delay is excessive, please contact foodhub's customer support for further assistance.
I received my order, but it is incorrect or missing items. What should I do?
We apologize for the inconvenience. Please contact the restaurant directly to resolve the issue. If they are unable to assist you, contact foodhub's customer support for further assistance.
My payment was declined when trying to place an order. What could be the reason?
There are several possible reasons for this, such as insufficient funds, expired card, or incorrect payment information. Please ensure all your payment details are entered correctly. If the issue persists, contact your bank or use a different payment method.
Can I change or cancel my order after it has been placed?
It depends on the restaurant's policies. Please contact the restaurant directly to request any changes or cancellations. If they are unable to assist you, contact foodhub's customer support for further assistance.
How can I leave a review for my foodhub order?
You can leave a review for your order on the foodhub app or website. Simply go to your order history, select the order you want to review, and click on the "Leave a Review" button.
My order was canceled by the restaurant. Will I be refunded?
Yes, you will be refunded if the restaurant cancels your order. The refund may take up to 7 business days to reflect in your account, depending on your bank's processing time.
Is there a minimum order requirement for foodhub orders?
It depends on the restaurant's policies. Some may have a minimum order requirement, whereas others may not. You can check the restaurant's page on foodhub for that information.
How can I contact foodhub's customer support?
You can contact foodhub's customer support through the app or website by clicking on the "Help" button. You can also email them at [email protected].
I am having trouble using a promo code. What should I do?
Please ensure you are using the promo code correctly, with no additional spaces or characters. If the code is still not working, contact foodhub's customer support for further assistance.
I accidentally placed an order to the wrong address. Can I change it?
It depends on the restaurant's policies. Please contact the restaurant directly to request a change of address. If they are unable to assist you, contact foodhub's customer support for further assistance.
Why is there a service fee on my order?
The service fee is a small percentage of your total order amount that is charged by foodhub for using the platform's delivery service. This fee is used to improve the app and provide a seamless ordering experience.
How can I become a foodhub delivery driver?
If you are interested in becoming a foodhub delivery driver, visit the "Become a Driver" page on the website for more information and to apply.
Can I add special instructions to my order?
Yes, you can add special instructions for your order during the checkout process. The restaurant will try their best to accommodate them.
Why is the restaurant I want to order from not available on foodhub?
Not all restaurants are available on foodhub, unfortunately. We are constantly expanding and adding more restaurants to our platform. You can also contact us and suggest a restaurant for us to partner with.
I am having trouble with the foodhub app. What should I do?
Please ensure you have the latest version of the app installed. If the issue persists, try restarting your device or contact foodhub's customer support for further assistance.
Are there any delivery fees for foodhub orders?
Yes, there may be a delivery fee depending on the restaurant's policies. You can check the restaurant's page on foodhub for that information.
Can I order from multiple restaurants in one order?
No, you can only order from one restaurant per order. This helps ensure the quality and freshness of your food.
Does foodhub offer contactless delivery?
Yes, you can select the contactless delivery option during checkout. The delivery driver will leave your order at your doorstep to minimize contact.
I have a food allergy. How can I make sure the restaurant knows about it?
You can add a note about your food allergy in the special instructions section during checkout. You can also contact the restaurant directly to confirm if they can accommodate your allergy.
Can I view my past foodhub orders?
Yes, you can view your past orders on the foodhub app or website by going to your order history.
Why can't I see the menu for the restaurant I want to order from?
It is possible that the restaurant is not currently accepting orders or their menu is being updated. Please try again later or contact foodhub's customer support for further assistance.
Can I change the payment method for my foodhub order?
If your order has not been processed yet, you can change the payment method by cancelling and replacing the order with your preferred method. If the order has already been processed, please contact foodhub's customer support for further assistance.
I am unable to apply a gift card to my foodhub order. What should I do?
Please ensure you are entering the gift card code correctly, with no additional spaces or characters. If the issue persists, contact foodhub's customer support for further assistance.
