What is foodpanda?
foodpanda is an online food ordering and delivery platform that partners with restaurants to bring their menu items straight to your doorstep.
How do I create an account on foodpanda?
To create an account on foodpanda, simply download the app or visit the website and click on the "Sign Up" button. You can also sign up using your Facebook or Google account for more convenience.
How do I place an order on foodpanda?
To place an order on foodpanda, select your location, browse through the available restaurants, select the items you want to order, and proceed to checkout. You can also track your order in real-time.
Why am I unable to place an order on foodpanda?
There could be different reasons for this, such as a temporary glitch with the app or website, an incomplete address, or unavailability of delivery in your area. Make sure to double-check your address and try again later. If the issue persists, contact foodpanda customer service for assistance.
Can I change or cancel my order on foodpanda?
If you want to change or cancel your order, you can do so before the restaurant has started preparing it. After that, the order cannot be changed or canceled.
How can I pay for my foodpanda order?
foodpanda offers multiple payment options, including cash on delivery, credit/debit card, and digital wallets like PayPal and M-Pesa.
Why is my delivery taking longer than usual on foodpanda?
Delivery times can vary based on various factors, such as weather, traffic, and order volume. You can track your order in real-time on the app for an estimated delivery time.
Is there a minimum order amount on foodpanda?
The minimum order amount varies from restaurant to restaurant on foodpanda. You can check the minimum order requirement on the app or website before placing your order.
Why was my foodpanda order canceled?
Your foodpanda order may be canceled due to various reasons, such as the restaurant being closed, unavailability of the ordered item, or inability to reach you for delivery.
Can I tip my delivery rider on foodpanda?
Yes, you can tip your delivery rider on foodpanda through the app or website. The option will be available during checkout, and the tip will be received by the rider in cash.
How can I leave feedback for my foodpanda order?
You can leave feedback for your foodpanda order on the app or website. Select the "Order history" option under the "Account" tab, and click on the order for which you want to leave feedback. Click on "Feedback" and follow the prompts.
Why is my app not working properly on foodpanda?
If the foodpanda app is not working properly, try closing the app and relaunching it. If the issue persists, check for any available updates or contact foodpanda customer service for assistance.
I can't log in to my foodpanda account. What should I do?
If you are having trouble logging in to your foodpanda account, try resetting your password by clicking on the "Forgot password?" link. If that doesn't work, contact foodpanda customer service for assistance.
Why am I unable to redeem my foodpanda voucher?
If your foodpanda voucher is not working, make sure it is still valid and applicable to your order. Also, check if there are any specific terms and conditions associated with the voucher. If you're still having trouble, contact foodpanda customer service for assistance.
Can I order from restaurants in a different city on foodpanda?
No, you can only order from restaurants in your location on foodpanda. However, you can search for available restaurants in other cities by changing your location in the app or website.
Why am I being charged a delivery fee on foodpanda, even though I selected "free delivery"?
Some restaurants on foodpanda may have a minimum order amount for free delivery. If your order does not meet this requirement, you may be charged a delivery fee.
I received the wrong order from foodpanda. What should I do?
If you received the wrong order, contact foodpanda customer service immediately for assistance. They will arrange for a refund or redelivery of the correct order.
How can I become a foodpanda delivery rider?
To become a foodpanda delivery rider, you can sign up on their website and go through their onboarding process. You will need a valid driver's license and a reliable mode of transportation.
Why am I having trouble with the payment on foodpanda?
If you are having trouble with the payment on foodpanda, make sure that you have sufficient funds in your account or contact your bank to ensure there are no issues with your card. You can also try using a different payment method.
Can I order from multiple restaurants on foodpanda?
No, you can only order from one restaurant at a time on foodpanda. If you want to order from multiple restaurants, you will have to place separate orders.
How can I report a problem or complaint about my foodpanda order?
You can report any problems or complaints about your foodpanda order on the app or website under the "Order history" section of your account. Alternatively, you can contact foodpanda customer service for assistance.
My foodpanda order was canceled, but I still got charged. What should I do?
If your foodpanda order was canceled, but you still got charged, contact foodpanda customer service immediately for a refund.
How can I get a refund for my canceled foodpanda order?
If you paid online for your canceled foodpanda order, the refund will be processed automatically and credited back to your account within 3-5 business days. If you paid in cash, the rider will refund you the amount during the delivery.
I am not satisfied with the food quality from the restaurant I ordered on foodpanda. What should I do?
If you are not satisfied with the food quality from the restaurant you ordered on foodpanda, you can leave feedback or contact the restaurant directly to address your concerns. You can also contact foodpanda customer service for assistance.
How can I contact foodpanda customer service?
You can contact foodpanda customer service through their website or app, or by emailing them at [email protected]. They also have a hotline number on their website for your country.
