What is Freshservice?
Freshservice is a cloud-based IT service management tool that helps businesses and organizations streamline their IT operations.
Why am I unable to log in to Freshservice?
This could be due to invalid login credentials or an issue with your internet connection. Double check your login details and ensure you have a stable internet connection.
How do I reset my Freshservice password?
You can reset your password by clicking on the Forgot Password link on the login page and following the instructions provided.
I am experiencing slow performance on Freshservice. What should I do?
This could be due to a poor internet connection or high server load. Try refreshing the page or check your internet connection. If the issue persists, contact Freshservice support for further assistance.
Can I integrate Freshservice with other tools?
Yes, Freshservice supports integration with various third-party tools and applications. You can find a list of supported integrations on the Freshservice website.
Why am I getting an error message when trying to create a new ticket?
This could be due to a server issue or an incorrect ticket template selected. Try refreshing the page or select a different ticket template. If the issue persists, contact Freshservice support for further assistance.
Is there a mobile app for Freshservice?
Yes, Freshservice has a mobile app available for both iOS and Android devices. You can download it from the App Store or Google Play Store.
Can I customize the fields and layout of my Freshservice portal?
Yes, Freshservice offers various customization options for the portal. You can add or remove fields, change the layout, and add branding elements to match your companys look and feel.
I accidentally deleted a ticket. Can I recover it?
Yes, you can recover a deleted ticket by going to the Deleted Items folder and restoring it from there. Tickets will remain in the deleted items folder for 90 days before being permanently deleted.
How do I assign a ticket to a specific agent?
You can assign a ticket to a specific agent by clicking on the assign to field and selecting the desired agents name from the drop-down menu.
Can I track the progress of a ticket?
Yes, you can track the progress of a ticket by checking its status and activity log. You can also communicate with the assigned agent through the ticket to get updates.
How do I close a ticket?
To close a ticket, go to the ticket and click on the Close button at the top right corner of the tickets communication thread.
I am not receiving any email notifications from Freshservice. What could be the problem?
This could be due to incorrect email notification settings. Go to your profile settings and check if email notifications are enabled. You can also check your spam/junk folder to see if the emails are getting filtered.
Can I import my existing data into Freshservice?
Yes, you can import data from tools like CSV files, spreadsheets, and other service desk software. Refer to the Freshservice knowledge base for instructions on how to import data.
How do I add a user to my Freshservice account?
To add a user, go to the Users section in your Freshservice portal, click on the Add User button, and fill in the necessary details.
What is the difference between an end-user and an agent in Freshservice?
End-users are the employees or customers who raise tickets for IT issues, while agents are the IT team members who work on resolving those tickets.
How do I schedule a maintenance window in Freshservice?
You can schedule a maintenance window by going to the Assets section, selecting the asset you want to schedule maintenance for, and clicking on the Schedule Maintenance button.
Can I set up an SLA (Service Level Agreement) in Freshservice?
Yes, you can set up SLAs in Freshservice to ensure timely resolution of issues. Refer to this article for instructions on how to set up SLAs.
How do I view reports and analytics in Freshservice?
You can view reports and analytics on your Freshservice portal by going to the Reports section. You can also create custom reports to track specific metrics.
Why am I getting an error message when trying to update an assets details?
This could be due to insufficient permissions to edit assets. Ensure you have the necessary role/permissions to make changes to assets.
Does Freshservice have a knowledge base feature?
Yes, Freshservice offers a knowledge base feature that allows you to create and store articles and FAQs for your end-users to self-service from.
How do I upgrade my Freshservice subscription?
To upgrade your subscription, go to Account & Billing in your Freshservice portal and select the desired plan. If you need further assistance, you can contact Freshservice support for help.
Can I cancel my Freshservice subscription?
Yes, you can cancel your Freshservice subscription at any time. You can find instructions on how to do so on the Freshservice website.
How do I contact Freshservice support?
You can contact Freshservice support by submitting a request on the Support page of the Freshservice website or by emailing them directly. You can also access the live chat support feature from your Freshservice portal.
What are the different pricing plans for Freshservice?
Freshservice offers four subscription plans: Blossom, Garden, Estate, and Forest. Each plan has different features and pricing, and you can choose the one that best fits your organization's needs.
Is there a free trial for Freshservice?
Yes, Freshservice offers a 21-day free trial for all its subscription plans. This allows you to try out the features and see if the software meets your requirements before making a purchase.
How do I get updates on new features and releases for Freshservice?
You can sign up for Freshservices newsletter to receive updates on new features and releases. You can also follow their social media accounts for updates.
