Fundrazr FAQ

Answers to your most common questions about Fundrazr.

Quick, simple, and helpful information at a glance.

What is Fundrazr?
Fundrazr is a crowdfunding platform for individuals and organizations to raise money for various causes and projects.
How do I create a fundraiser on Fundrazr?
To create a fundraiser on Fundrazr, simply click on the Start a fundraiser button on the homepage and follow the steps provided.
Can I edit my fundraiser after it has been published?
Yes, you can edit your fundraiser by going to the My Fundraisers section and clicking on the fundraiser you wish to edit.
What happens if I dont reach my fundraising goal?
If you dont reach your fundraising goal, you will still receive the funds that were donated to your fundraiser.
Can I withdraw the funds raised immediately?
You can withdraw the funds raised after the end date of your fundraiser. It usually takes 2-5 business days for the funds to reach your account.
How do I withdraw the funds raised?
To withdraw the funds, go to the Campaign Manager section and click on the Withdraw button next to your fundraiser.
What fees does Fundrazr charge?
Fundrazr charges a platform fee of 5% on all funds raised, as well as a standard 2.9% + $0.30 payment processing fee.
Can I customize my fundraiser page?
Yes, you can customize your fundraiser page by adding a cover photo, description, and updates to keep your donors informed.
Why is my fundraiser not showing up in search results?
If your fundraiser is not showing up in search results, it may be because it has not been reviewed and approved by Fundrazr's team yet.
How long does it take for a fundraiser to be approved?
It usually takes 1-2 business days for a fundraiser to be reviewed and approved by Fundrazr's team.
Can I share my fundraiser on social media?
Yes, you can easily share your fundraiser on various social media platforms by clicking on the social media icons on your fundraiser page.
Why am I unable to receive donations?
You may be unable to receive donations if your fundraiser has not been approved yet, or if there is an issue with your payment processing information.
How do I troubleshoot technical issues with my fundraiser page?
You can try clearing your browser's cache and cookies, or try accessing your fundraiser page on a different device. If the issue persists, you can contact Fundrazr's support team for further assistance.
What types of projects can I raise funds for on Fundrazr?
You can raise funds for a variety of personal and charitable projects on Fundrazr, as long as they comply with our terms of use.
Can I offer rewards or perks to my donors?
Yes, you can offer rewards or perks to your donors as a token of appreciation for their support.
How can I thank my donors for their contributions?
You can thank your donors by sending them personalized messages through the Fundrazr platform, or through email if you have their information.
How do I cancel my fundraiser?
To cancel your fundraiser, go to the Campaign Manager section and click on the End button next to your fundraiser.
What happens to the donated funds if my fundraiser is cancelled?
If your fundraiser is cancelled, the donated funds will be refunded back to the donors.
Can I resume a cancelled fundraiser?
No, once a fundraiser is cancelled, it cannot be resumed. You will need to create a new fundraiser if you wish to continue raising funds for your cause.
Why am I not receiving email notifications from Fundrazr?
You may not be receiving email notifications if they are going to your spam or junk folder. Please check your settings and mark Fundrazr as a trusted sender.
How does Fundrazr ensure the security of my personal information?
Fundrazr uses secure servers and encryption technology to protect your personal information.
Can I delete my Fundrazr account?
Yes, you can delete your Fundrazr account at any time by going to your account settings.
How can I report an issue or problem with Fundrazr?
If you encounter any issues or problems with Fundrazr, you can contact their support team through their website or email.
Why am I getting an error message when trying to donate?
There may be a technical issue with the donation process, or your payment information may be incorrect. Please try again or contact Fundrazr support for assistance.
How can I get a refund for my donation?
If you have made a donation in error or would like a refund, please contact the fundraiser organizer directly through the Fundrazr platform.
Can I donate anonymously?
Yes, you can choose to donate anonymously by selecting the option on the donation form. Your name will not be displayed publicly.
Can I change the amount of my donation after it has been submitted?
No, you cannot change the amount of your donation after it has been submitted. You will need to make a new donation if you wish to donate a different amount.
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