What is g-portal?
G-portal is a game server hosting platform that allows users to rent and manage servers for various games.
Why am I receiving a "Connection Timeout" error message?
This error message is typically caused by an issue with your internet connection or a firewall blocking the connection. Try troubleshooting your connection or adjusting your firewall settings.
How do I set up and manage my g-portal server?
You can set up and manage your g-portal server through the web interface or using the g-portal app.
I can't connect to my g-portal server, what should I do?
First, make sure the server is online and accessible. If it is, try entering the server's IP address manually in your game's server browser. If you're still having trouble, contact g-portal's support team for assistance.
What is the recommended server hardware for running a g-portal server?
The recommended hardware depends on the specific game and server settings, but generally a high-performing CPU, at least 8 GB of RAM, and a good internet connection are recommended.
My server is experiencing lag, how can I fix this?
Ensure that your server hardware meets the recommended requirements, limit the number of players on the server, and make sure your internet connection is stable. If the issue persists, contact g-portal's support team.
How can I change my server settings?
You can change your server settings through the web interface or the g-portal app. If you're not sure how to make a specific change, refer to the game's official documentation or contact g-portal's support team for assistance.
I accidentally deleted my server, can I recover it?
Unfortunately, once a server is deleted, it cannot be recovered. Make sure to back up your server regularly to prevent accidental deletion.
How do I pay for my g-portal server?
You can pay for your g-portal server through various payment methods such as credit/debit card, PayPal, or bank transfer.
I am receiving an "Invalid Login Information" error, what does this mean?
This error means that the login details you entered are incorrect. Make sure you are using the correct login information for your g-portal account.
How do I reset my g-portal account password?
You can reset your g-portal account password by clicking on the "Forgot Password" link on the login page. You will receive a password reset link to your email.
Can I change the game on my g-portal server?
Yes, you can change the game on your g-portal server, but this will also delete all data and settings associated with your current game.
Do I need to install the game on my server before using it?
No, g-portal will automatically install the game for you when setting up your server.
How can I backup my server data?
You can backup your server data through the web interface or the g-portal app. Click on the "Backup" button and follow the prompts.
Can I add mods to my g-portal server?
Yes, you can add mods to your server by uploading them to your server's "Mods" folder. However, not all games support mods.
How can I contact g-portal's support team?
You can contact g-portal's support team through their online ticket system, email, or phone support during business hours.
I am receiving a "Server is not responding" error, what should I do?
This error can occur when there is an issue with the server hardware or when the server is overloaded with too many players. Try restarting the server or limiting the number of players.
Why does my server keep crashing?
Server crashes can be caused by various factors such as hardware issues, outdated game versions, or conflicting mods. Troubleshoot these issues or contact g-portal's support team for assistance.
Can I have multiple games running on one g-portal server?
No, each g-portal server can only host one game at a time.
How do I change the location of my g-portal server?
You can change the location of your server through the web interface or the g-portal app. However, this will also delete all data and settings associated with your current location.
Why was my server automatically shut down?
G-portal servers have a daily shut down cycle for maintenance and updates. This usually lasts for a few minutes before the server automatically restarts.
My server's status is showing as "Initialization" what does this mean?
This means that the server is in the process of being set up. This should only take a few moments.
Can I transfer my g-portal server to a different account?
No, server transfers between accounts are not supported.
How can I see the player list on my server?
You can view the player list on your server by clicking the "Player List" button on the web interface or the g-portal app.
Why am I receiving a "Memory Allocation Failed" error?
This error typically means there is not enough RAM available to run the game. Try increasing the amount of RAM allocated to the server or reducing the number of players.
I am receiving a "Server Full" error, what does this mean?
This means that the maximum number of players for your server has been reached. You can increase the number of player slots through the web interface or the g-portal app.
Can I customize my server's IP address?
Yes, you can set up a custom domain for your server's IP address, but this requires a separate subscription and is only available for selected games.
Can I pause my g-portal server?
No, it is not possible to pause a g-portal server. However, you can turn the server off and on as needed.
